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Can Indonesia’s Laws Keep Up? Protecting Consumer Rights in Digital Transactions

Journal of Law and Legal Reform · Vol. 5 No. 3 (2024) · hlm. 869–890

DOI
10.15294/jllr.v5i3.4202
ISSN
2715-0968, 2715-0941
Terbit
2024-10-31
Penerbit
Faculty of Law, Universitas Negeri Semarang, Indonesia
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-nc-sa/4.0

Abstrak

This research examines dispute settlement mechanisms within the framework of Indonesia's consumer protection laws and the Electronic Information and Transaction Law (ITE Law). Utilizing a normative legal methodology, the study analyzes relevant legal principles and doctrines, particularly focusing on Law No. 8 of 1999 on Consumer Protection and the Civil Code. The key findings of the study are twofold. First, it identifies that corporate entities bear responsibility for consumer losses under both the Consumer Protection Law and the ITE Law, which provides a legal structure for resolving disputes related to electronic transactions. However, the research also reveals a critical distinction: disputes arising from online purchases generally fall under the ITE Law, rather than the Consumer Protection Law. Second, the study highlights the challenge of interpreting the term "consumer" within the Consumer Protection Law, which explicitly refers to the final beneficiary of a product or service. This definition creates ambiguity in cases involving intermediaries or non-end consumers in online transactions. The study's contribution lies in its identification of a legal gap in the current regulatory framework. It suggests that the Consumer Protection Law may require revision to better address the complexities of modern e-commerce, particularly in distinguishing between end consumers and non-end consumers. By doing so, the research provides a foundation for future legal reforms aimed at improving the protection of consumers in the digital marketplace.

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  • Universitas Airlangga
  • University of Cambridge
  • National University of Malaysia
  • Macquarie University
  • University of Mataram
  • Australian Catholic University
  • Yong In University
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Rekan penulisOrganisasiArtikel bersama
Sri Endah KinasihUniversitas Airlangga5
Agung SujatmikoUniversitas Airlangga3
Alaa Basil Baqer AlfadhelNational University of Malaysia3
Rachmat Dimas OktafenandaUniversitas Airlangga3
Christoph AntonsMacquarie University2
Johan WahyudiUniversitas Airlangga2
Razky AkbarUniversitas Airlangga2
Hayyan Ul HaqUniversity of Mataram1
Citra HennidaUniversitas Airlangga1
Kandi Aryani SuwitoUniversitas Airlangga1
Eni SugiartiUniversitas Airlangga1
Patrick KeizerAustralian Catholic University1
Rachmah IdaUniversitas Airlangga1
Toetik KoesbardiatiUniversitas Airlangga1
Irfan WahyudiUniversitas Airlangga1
Seokkyu KimYong In University1
Dina SunyowatiUniversitas Airlangga1
Pradnya Paramitha Putri AriadhiUniversitas Airlangga1
Eni SugiartiState University of Semarang1
Edi Dwi RiyantoUniversitas Airlangga1
Kisho TsuchiyaNational University of Singapore1
Lina PuryantiUniversitas Airlangga1
Gayung KasumaUniversitas Airlangga1
Ghansham AnandUniversitas Airlangga1
Hilda Yunita SabrieUniversitas Airlangga1
Widhayani Dian PawestriUniversitas Airlangga1
Rizki AmaliaUniversitas Airlangga1
Fahmi FahmiUniversitas Airlangga1
Moch ZaidunUniversitas Airlangga1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jllr/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Can Indonesia’s Laws Keep Up? Protecting Consumer Rights in Digital Transactions</dc:title>
	<dc:creator xml:lang="en">Subagyono, Bambang Sugeng Ariadi</dc:creator>
	<dc:creator xml:lang="en">Romadhona, Mochamad Kevin</dc:creator>
	<dc:creator xml:lang="en">Chumaida, Zahry Vandawati</dc:creator>
	<dc:creator xml:lang="en">Suheryadi, Bambang</dc:creator>
	<dc:creator xml:lang="en">Elkhashab, Noureldin Samy</dc:creator>
	<dc:subject xml:lang="en">Consumer Protection Law</dc:subject>
	<dc:subject xml:lang="en">Electronic Information and Transaction Law</dc:subject>
	<dc:subject xml:lang="en">Electronic Transaction</dc:subject>
	<dc:subject xml:lang="en">Dispute Resolution</dc:subject>
	<dc:description xml:lang="en">This research examines dispute settlement mechanisms within the framework of Indonesia's consumer protection laws and the Electronic Information and Transaction Law (ITE Law). Utilizing a normative legal methodology, the study analyzes relevant legal principles and doctrines, particularly focusing on Law No. 8 of 1999 on Consumer Protection and the Civil Code. The key findings of the study are twofold. First, it identifies that corporate entities bear responsibility for consumer losses under both the Consumer Protection Law and the ITE Law, which provides a legal structure for resolving disputes related to electronic transactions. However, the research also reveals a critical distinction: disputes arising from online purchases generally fall under the ITE Law, rather than the Consumer Protection Law. Second, the study highlights the challenge of interpreting the term "consumer" within the Consumer Protection Law, which explicitly refers to the final beneficiary of a product or service. This definition creates ambiguity in cases involving intermediaries or non-end consumers in online transactions. The study's contribution lies in its identification of a legal gap in the current regulatory framework. It suggests that the Consumer Protection Law may require revision to better address the complexities of modern e-commerce, particularly in distinguishing between end consumers and non-end consumers. By doing so, the research provides a foundation for future legal reforms aimed at improving the protection of consumers in the digital marketplace.</dc:description>
	<dc:publisher xml:lang="en">Faculty of Law, Universitas Negeri Semarang, Indonesia</dc:publisher>
	<dc:date>2024-10-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jllr/article/view/4202</dc:identifier>
	<dc:identifier>10.15294/jllr.v5i3.4202</dc:identifier>
	<dc:source xml:lang="en">Journal of Law and Legal Reform; Vol. 5 No. 3 (2024): Various Issues on Law Reform in Indonesia and Beyond; 869-890</dc:source>
	<dc:source>2715-0968</dc:source>
	<dc:source>2715-0941</dc:source>
	<dc:source>10.15294/jllr.v5i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jllr/article/view/4202/2130</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Bambang Sugeng Ariadi Subagyono, Mochamad Kevin Romadhona, Zahry Vandawati Chumaida, Bambang Suheryadi, Noureldin Samy Elkhashab (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
</oai_dc:dc>