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Transforming Transportation Law: Consumer Protection and Law Enforcement at PT. Pos Indonesia

Journal of Private and Commercial Law · Vol. 10 No. 1 (2026) · hlm. 65–88

DOI
10.15294/jpcl.v10i1.39841
ISSN
2599-0306, 2599-0314
Terbit
2026-05-31
Penerbit
Universitas Negeri Semarang
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-nc/4.0

Abstrak

This research examines changes in the legal landscape in the freight transportation sector at PT. Pos Indonesia, particularly in terms of protecting consumers and enforcing laws related to damaged, lost, or delayed shipments. The research background is based on the rapid development of digital technology and e-commerce, which are driving changes in the freight transportation industry. This has prompted PT. Pos Indonesia to adapt its service systems and existing regulations to protect consumer rights. The research method used is a normative juridical approach, referring to laws and legal concepts. This approach aims to understand the applicable regulations and legal principles underlying consumer protection in the freight transportation sector. The results of the study indicate that although PT. Pos Indonesia has implemented several digital innovations to improve service efficiency, significant challenges remain in law enforcement, particularly in the consumer claims process. The complicated claims process and lack of transparency in procedures are major obstacles to providing adequate protection to consumers. Therefore, regulatory improvements are needed to better align with technological developments, as well as the development of a faster and more transparent claims system. This research also provides policy recommendations to strengthen shipping insurance and improve consumer education about their rights to optimize legal protection. These reforms are expected to improve consumer protection in the freight sector and strengthen customer trust.

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29 penulis · 64 tautan kepenulisan bersama · 32 lintas organisasi

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  • Diponegoro University
  • Universitas Stikubank
  • State University of Semarang
  • University of Indonesia
  • University of Pecs
  • İstanbul Sabahattin Zaim Üniversitesi
  • ACT Government
  • Organisasi lain
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
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Rekan penulisOrganisasiArtikel bersama
Try HardyanthiUniversity of Pecs1
Ninik ZakiyahDiponegoro University1
Muh. Afif MahfudDiponegoro University1
Edmon MakarimUniversity of Indonesia1
Dany Eka Saputraİstanbul Sabahattin Zaim Üniversitesi1
Waspiah WaspiahState University of Semarang1
Muhammad Iqbal BaiquniState University of Semarang1
Paramita PrananingtyasDiponegoro University1
Nurul FibriantiState University of Semarang1
Ro’fah SetyowatiDiponegoro University1
Yuli RindyawatiACT Government1
Zico Junius FernandoUniversity of Bengkulu1
ZentoniDiponegoro University1
David M. L. TobingDiponegoro University1
Khasanudin KhasanudinDiponegoro University1
Ery Agus PriyonoDiponegoro University1
Satrio Ageng RihardiDiponegoro University1
Rahmat AbdullahInstitut Agama Islam Negeri Ternate1
Abdul MutalibDiponegoro University1
Andri SutrisnoDiponegoro University1
Agnes FitryanticaAfiliasi tidak diketahui1
Rochmani RochmaniUniversitas Stikubank1
Wenny MegawatiUniversitas Stikubank1
Muhammet Ebuzer ErsoyAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jpcl/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Transforming Transportation Law: Consumer Protection and Law Enforcement at PT. Pos Indonesia</dc:title>
	<dc:creator xml:lang="en">Arikha Saputra</dc:creator>
	<dc:creator xml:lang="en">Budi Santoso</dc:creator>
	<dc:creator xml:lang="en">Budi Ispiyarso</dc:creator>
	<dc:creator xml:lang="en">Adi Suliantoro</dc:creator>
	<dc:creator xml:lang="en">Fitka Andraini</dc:creator>
	<dc:subject xml:lang="en">legal transformation </dc:subject>
	<dc:subject xml:lang="en">consumer protection</dc:subject>
	<dc:subject xml:lang="en">law enforcement </dc:subject>
	<dc:subject xml:lang="en">freight transportation</dc:subject>
	<dc:description xml:lang="en">This research examines changes in the legal landscape in the freight transportation sector at PT. Pos Indonesia, particularly in terms of protecting consumers and enforcing laws related to damaged, lost, or delayed shipments. The research background is based on the rapid development of digital technology and e-commerce, which are driving changes in the freight transportation industry. This has prompted PT. Pos Indonesia to adapt its service systems and existing regulations to protect consumer rights. The research method used is a normative juridical approach, referring to laws and legal concepts. This approach aims to understand the applicable regulations and legal principles underlying consumer protection in the freight transportation sector. The results of the study indicate that although PT. Pos Indonesia has implemented several digital innovations to improve service efficiency, significant challenges remain in law enforcement, particularly in the consumer claims process. The complicated claims process and lack of transparency in procedures are major obstacles to providing adequate protection to consumers. Therefore, regulatory improvements are needed to better align with technological developments, as well as the development of a faster and more transparent claims system. This research also provides policy recommendations to strengthen shipping insurance and improve consumer education about their rights to optimize legal protection. These reforms are expected to improve consumer protection in the freight sector and strengthen customer trust.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-05-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jpcl/article/view/39841</dc:identifier>
	<dc:identifier>10.15294/jpcl.v10i1.39841</dc:identifier>
	<dc:source xml:lang="en">Journal of Private and Commercial Law; Vol. 10 No. 1 (2026): May, 2026; 65-88</dc:source>
	<dc:source>2599-0306</dc:source>
	<dc:source>2599-0314</dc:source>
	<dc:source>10.15294/jpcl.v10i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jpcl/article/view/39841/9962</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Arikha Saputra (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc/4.0</dc:rights>
</oai_dc:dc>