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The Influence of Educational Staff Services and Teacher Competence on Student Satisfaction Through Student Loyalty With Competitor Intensity as a Moderating Variable

Journal of Vocational and Career Education · Vol. 10 No. 2 (2025) · hlm. 166–174

DOI
10.15294/jvce.v10i2.33462
ISSN
2503-2305, 2339-0344
Terbit
2025-12-31
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

The growing competition among private high schools has made student satisfaction and loyalty crucial for educational sustainability. This study aims to analyze the influence of educational staff services and teacher competence on student satisfaction and loyalty in private high schools in Padang Timur District, with competitor intensity as a moderating variable. A quantitative survey was conducted with 280 respondents using proportional stratified random sampling, and data were analyzed through path analysis, Sobel test, and Moderated Regression Analysis (MRA). The findings indicate that both educational staff services and teacher competence significantly affect student satisfaction and loyalty, with satisfaction acting as a partial mediator, while competitor intensity weakens the satisfaction–loyalty relationship. These results highlight the need for continuous improvement in administrative services, teacher competence, and clear differentiation strategies to sustain competitiveness in education.

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40 penulis · 119 tautan kepenulisan bersama · menampilkan 40 yang paling banyak terhubung

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  • State University of Semarang
  • Sebelas Maret University
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  • Organisasi berbeda
  • Organisasi sama
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Rekan penulisOrganisasiArtikel bersama
Rusdarti RusdartiAfiliasi tidak diketahui8
Joko WidodoAfiliasi tidak diketahui4
Kardoyo KardoyoAfiliasi tidak diketahui4
Muhammad KhafidAfiliasi tidak diketahui4
Arief YuliantoState University of Semarang4
Ade RustianaAfiliasi tidak diketahui3
Amin PujiatiAfiliasi tidak diketahui3
Noor HudallahAfiliasi tidak diketahui3
Heri YantoAfiliasi tidak diketahui3
Dian Fithra PermanaAfiliasi tidak diketahui2
Edy SuryantoSebelas Maret University2
Bestari Dwi HandayaniAfiliasi tidak diketahui2
Rizqi Mustika WatiAfiliasi tidak diketahui2
Murwatiningsih MurwatiningsihAfiliasi tidak diketahui2
Muhsin MuhsinAfiliasi tidak diketahui2
Achmad SlametAfiliasi tidak diketahui2
Amir MahmudAfiliasi tidak diketahui2
RusdartiAfiliasi tidak diketahui2
Sandy AriefAfiliasi tidak diketahui2
Partono ThomasAfiliasi tidak diketahui2
Eko HandoyoAfiliasi tidak diketahui2
Tusyanah TusyanahAfiliasi tidak diketahui2
S MartonoAfiliasi tidak diketahui2
Angga WijayaAfiliasi tidak diketahui1
Liza Dwi AnggraeniAfiliasi tidak diketahui1
Syaefa Habsyah Nur MaulidaAfiliasi tidak diketahui1
Muhammad Nukha MurtadloAfiliasi tidak diketahui1
Angga Pandu WijayaAfiliasi tidak diketahui1
Syakila MaulidaAfiliasi tidak diketahui1
Amanda Dewi PuspitaAfiliasi tidak diketahui1
Yohana Endang TrirahayuAfiliasi tidak diketahui1
Tafriyadhur Risa BillahAfiliasi tidak diketahui1
Heni Agus PurwantiAfiliasi tidak diketahui1
Asrori AsroriAfiliasi tidak diketahui1
Fahrian Aldi AlfiansyaAfiliasi tidak diketahui1
Riswanda ImawanAfiliasi tidak diketahui1
Imroatus SholikhahAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jvce/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">The Influence of Educational Staff Services and Teacher Competence on Student Satisfaction Through Student Loyalty With Competitor Intensity as a Moderating Variable</dc:title>
	<dc:creator xml:lang="en">Lathifah, Najmi Diyana </dc:creator>
	<dc:creator xml:lang="en">Wahyudin, Agus </dc:creator>
	<dc:creator xml:lang="en">Oktarina, Nina </dc:creator>
	<dc:subject xml:lang="en">educational staff services, teacher competence, student satisfaction, student loyalty, competitor in-tensity</dc:subject>
	<dc:description xml:lang="en">The growing competition among private high schools has made student satisfaction and loyalty crucial for educational sustainability. This study aims to analyze the influence of educational staff services and teacher competence on student satisfaction and loyalty in private high schools in Padang Timur District, with competitor intensity as a moderating variable. A quantitative survey was conducted with 280 respondents using proportional stratified random sampling, and data were analyzed through path analysis, Sobel test, and Moderated Regression Analysis (MRA). The findings indicate that both educational staff services and teacher competence significantly affect student satisfaction and loyalty, with satisfaction acting as a partial mediator, while competitor intensity weakens the satisfaction–loyalty relationship. These results highlight the need for continuous improvement in administrative services, teacher competence, and clear differentiation strategies to sustain competitiveness in education.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-12-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jvce/article/view/33462</dc:identifier>
	<dc:identifier>10.15294/jvce.v10i2.33462</dc:identifier>
	<dc:source xml:lang="en">Journal of Vocational and Career Education; Vol. 10 No. 2 (2025): December 2025; 166-174</dc:source>
	<dc:source>2503-2305</dc:source>
	<dc:source>2339-0344</dc:source>
	<dc:source>10.15294/jvce.v10i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jvce/article/view/33462/6217</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Journal of Vocational and Career Education</dc:rights>
</oai_dc:dc>