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How is Quality in Homecare Services Created? A Qualitative Study of Health Professional Perspectives

Jurnal Kesehatan Masyarakat · Vol. 21 No. 2 (2025) · hlm. 485–496

DOI
10.15294/kemas.v21i2.31257
ISSN
2355-3596, 1858-1196
Terbit
2025-10-23
Penerbit
Universitas Negeri Semarang in collaboration with Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI Tingkat Pusat) and Jejaring Nasional Pendidikan Kesehatan (JNPK)
Bahasa
eng

Abstrak

Nursing services in home healthcare are becoming increasingly important as the number of patients requiring long-term care and post-inpatient care increases. The standard of nursing care delivered at home is crucial for the well-being of both patients and their families. This study investigates how health professionals perceive the creation of quality nursing services in home healthcare. Methodology: This study uses a qualitative approach with an in-depth interview method. Ten health professionals, including nurses, doctors, and home health care managers, were selected as participants through purposive sampling. The data were analyzed using thematic analysis methods to identify relevant themes and subthemes. Results: The results show that the quality of nursing services at home is created through several key factors: competency and training of nurses, effective communication between health teams, involvement of families in care, availability of resources, and clear management and policy support. Nurse competence and training are considered the most crucial factors affecting service quality. In addition, good communication between healthcare professionals and patients' families is also regarded as essential to creating a holistic and patient-centered service. Conclusions: The quality of nursing services in home health care depends on various factors, including nurse competency, effective communication, and family involvement. Managerial support and supportive policies are also essential to ensure that nurses can deliver optimal care. This research provides valuable insight for developing training programs and policies to enhance the quality of home nursing services.

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14 penulis · 33 tautan kepenulisan bersama · 18 lintas organisasi

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  • Politeknik Sandi Karsa
  • Hasanuddin University
  • Universitas Muhammadiyah Banjarmasin
  • Institut Teknologi dan Kesehatan Tri Tunas Nasional
  • Poltekkes Kemenkes Malang
  • Institut Agama Islam Negeri Parepare
  • Universiti Sains Islam Malaysia
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  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Trimaya Cahya MulatPoliteknik Sandi Karsa2
Maskun MaskunHasanuddin University1
Zulkifli AspanHasanuddin University1
Resi ResiInstitut Agama Islam Negeri Parepare1
Rasyida UsmanHasanuddin University1
Azlan ThamrinUniversiti Sains Islam Malaysia1
Nur Syamsi Norma LallaPoliteknik Sandi Karsa1
Nursyamsi Norma LallaAfiliasi tidak diketahui1
Darmi ArdaPoliteknik Sandi Karsa1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/kemas/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">How is Quality in Homecare Services Created? A Qualitative Study of Health Professional Perspectives</dc:title>
	<dc:creator xml:lang="en">Suprapto, Suprapto</dc:creator>
	<dc:creator xml:lang="en">Andi Latif, Sarifudin</dc:creator>
	<dc:creator xml:lang="en">Nurhanifah, Dewi</dc:creator>
	<dc:creator xml:lang="en">Yunus, Muh</dc:creator>
	<dc:creator xml:lang="en">Ajeng Wijayanti, Lumastari</dc:creator>
	<dc:subject xml:lang="en">Effective Communication</dc:subject>
	<dc:subject xml:lang="en">Health Professional Perspective</dc:subject>
	<dc:subject xml:lang="en">Nurse Competency</dc:subject>
	<dc:subject xml:lang="en">Quality of Nursing Services</dc:subject>
	<dc:description xml:lang="en">Nursing services in home healthcare are becoming increasingly important as the number of patients requiring long-term care and post-inpatient care increases. The standard of nursing care delivered at home is crucial for the well-being of both patients and their families. This study investigates how health professionals perceive the creation of quality nursing services in home healthcare. Methodology: This study uses a qualitative approach with an in-depth interview method. Ten health professionals, including nurses, doctors, and home health care managers, were selected as participants through purposive sampling. The data were analyzed using thematic analysis methods to identify relevant themes and subthemes. Results: The results show that the quality of nursing services at home is created through several key factors: competency and training of nurses, effective communication between health teams, involvement of families in care, availability of resources, and clear management and policy support. Nurse competence and training are considered the most crucial factors affecting service quality. In addition, good communication between healthcare professionals and patients' families is also regarded as essential to creating a holistic and patient-centered service. Conclusions: The quality of nursing services in home health care depends on various factors, including nurse competency, effective communication, and family involvement. Managerial support and supportive policies are also essential to ensure that nurses can deliver optimal care. This research provides valuable insight for developing training programs and policies to enhance the quality of home nursing services.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang in collaboration with Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI Tingkat Pusat) and Jejaring Nasional Pendidikan Kesehatan (JNPK)</dc:publisher>
	<dc:date>2025-10-23</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/kemas/article/view/31257</dc:identifier>
	<dc:identifier>10.15294/kemas.v21i2.31257</dc:identifier>
	<dc:source xml:lang="en">Jurnal Kesehatan Masyarakat; Vol. 21 No. 2 (2025); 485-496</dc:source>
	<dc:source>2355-3596</dc:source>
	<dc:source>1858-1196</dc:source>
	<dc:source>10.15294/kemas.v21i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/kemas/article/view/31257/6495</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Jurnal Kesehatan Masyarakat</dc:rights>
</oai_dc:dc>