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Bridging Digital Justice: A Comparative Study of E-Commerce Arbitration in Indonesia and Taiwan

Lex Scientia Law Review · Vol. 9 No. 2 (2025) · hlm. 1223–1259

DOI
10.15294/lslr.v9i2.18899
ISSN
2598-9685, 2598-9677
Terbit
2025-11-17
Penerbit
Universitas Negeri Semarang
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-nc-sa/4.0

Abstrak

The rapid expansion of e-commerce has significantly altered the global trade landscape, presenting legal challenges and opportunities, particularly in cross-border transactions. Arbitration has emerged as an effective mechanism for resolving e-commerce disputes, due to its enforceability and flexibility. The intersection between arbitration and e-commerce necessitates immediate attention as electronic signatures, digital contracts, and remote proceedings become more common. This study employed a normative legal approach to evaluate the arbitration frameworks of Indonesia and Taiwan in the context of e-commerce disputes. While Law No. 19 of 2016 on Electronic Information and Transactions (ITE Law) supports Indonesia's legal system, it lacks specific provisions on arbitration for digital commerce, particularly in international contexts. In contrast, Taiwan exhibits a more comprehensive system integrating its Electronic Signatures Act with arbitration practices, enabling a more significant adaptation to technological advancements. While Taiwan's Arbitration Act does not explicitly regulate remote hearings, the Code of Civil Procedure and Judicial Yuan's pertinent regulations permit remote hearings, video conferencing, and electronic evidence submission, thereby guaranteeing continuity and efficiency, particularly during the COVID-19 pandemic. According to this investigation, Taiwan's institutional and procedural preparedness for digital dispute resolution is more advanced. To augment its e-commerce arbitration skills, Indonesia must integrate digital technologies and address regulatory gaps within its arbitration system. The comparative research provides a distinct viewpoint on how both nations might mutually benefit from enhancing legal clarity, effectiveness, and cross-border enforceability within the digital economy.

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  • Muhammadiyah University of Yogyakarta
  • Asia University
  • Universitat Autònoma de Barcelona
  • International Islamic University Malaysia
  • Universitas Islam Negeri Ar-Raniry
  • Universitat Pompeu Fabra
  • National University of Malaysia
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Rekan penulisOrganisasiArtikel bersama
Yordan GunawanMuhammadiyah University of Yogyakarta4
Putri AnggiaUniversitat Autònoma de Barcelona3
Muhammad Khaeruddin HamsinMuhammadiyah University of Yogyakarta3
Manuel Beltrán GenovésUniversidad Autónoma de Madrid2
Muhammad Daffa Auliarizky OnieldaNational Tsing Hua University2
Istianah Z.A.Afiliasi tidak diketahui1
Sonny ZulhudaInternational Islamic University Malaysia1
Muhammad Raqi PratamaMuhammadiyah University of Yogyakarta1
Muhammad Zaid IqbalUniversitas Islam Negeri Ar-Raniry1
Arif Reksa PambudiMuhammadiyah University of Yogyakarta1
Eva Ferrer CorralUniversitat Pompeu Fabra1
Rizkia Almira FadillaMuhammadiyah University of Yogyakarta1
Ayesha binti Abul HisyamNational University of Malaysia1
Yanis RinaldiUniversitas Syiah Kuala1
Aisyah Ajeng Putri RiyantoMuhammadiyah University of Yogyakarta1
Wuku AstutiUniversitas Widya Mataram Yogyakarta1
Irvan MaretoMuhammadiyah University of Yogyakarta1
Alfido Fiqri Arsy AdhiemMuhammadiyah University of Yogyakarta1
Ayi Dudi FirdausMuhammadiyah University of Yogyakarta1
Adriana Maisarah binti Mohd FaridSultan Zainal Abidin University1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/lslr/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Bridging Digital Justice: A Comparative Study of E-Commerce Arbitration in Indonesia and Taiwan</dc:title>
	<dc:creator xml:lang="en">Asyiqin, Istianah Zainal</dc:creator>
	<dc:creator xml:lang="en">Fitriyanti, Fadia</dc:creator>
	<dc:creator xml:lang="en">Yunita, Ani</dc:creator>
	<dc:creator xml:lang="en">Akbar, M. Fabian</dc:creator>
	<dc:creator xml:lang="en">Pei-Fen, Tsai</dc:creator>
	<dc:subject xml:lang="en">E-Commerce Arbitration</dc:subject>
	<dc:subject xml:lang="en">Legal Framework</dc:subject>
	<dc:subject xml:lang="en">Indonesia</dc:subject>
	<dc:subject xml:lang="en">Taiwan</dc:subject>
	<dc:subject xml:lang="en">Dispute Resolution</dc:subject>
	<dc:description xml:lang="en">The rapid expansion of e-commerce has significantly altered the global trade landscape, presenting legal challenges and opportunities, particularly in cross-border transactions. Arbitration has emerged as an effective mechanism for resolving e-commerce disputes, due to its enforceability and flexibility. The intersection between arbitration and e-commerce necessitates immediate attention as electronic signatures, digital contracts, and remote proceedings become more common. This study employed a normative legal approach to evaluate the arbitration frameworks of Indonesia and Taiwan in the context of e-commerce disputes. While Law No. 19 of 2016 on Electronic Information and Transactions (ITE Law) supports Indonesia's legal system, it lacks specific provisions on arbitration for digital commerce, particularly in international contexts. In contrast, Taiwan exhibits a more comprehensive system integrating its Electronic Signatures Act with arbitration practices, enabling a more significant adaptation to technological advancements. While Taiwan's Arbitration Act does not explicitly regulate remote hearings, the Code of Civil Procedure and Judicial Yuan's pertinent regulations permit remote hearings, video conferencing, and electronic evidence submission, thereby guaranteeing continuity and efficiency, particularly during the COVID-19 pandemic. According to this investigation, Taiwan's institutional and procedural preparedness for digital dispute resolution is more advanced. To augment its e-commerce arbitration skills, Indonesia must integrate digital technologies and address regulatory gaps within its arbitration system. The comparative research provides a distinct viewpoint on how both nations might mutually benefit from enhancing legal clarity, effectiveness, and cross-border enforceability within the digital economy.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-11-17</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/lslr/article/view/18899</dc:identifier>
	<dc:identifier>10.15294/lslr.v9i2.18899</dc:identifier>
	<dc:source xml:lang="en">Lex Scientia Law Review; Vol. 9 No. 2 (2025): November, 2025: Law, Policy, and Governance in Contemporary Socio-Economic Transformation; 1223-1259</dc:source>
	<dc:source>2598-9685</dc:source>
	<dc:source>2598-9677</dc:source>
	<dc:source>10.15294/lslr.v9i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/lslr/article/view/18899/7046</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Istianah Zainal Asyiqin, Fadia Fitriyanti, Ani Yunita, M. Fabian Akbar, Tsai Pei-Fen (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
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