Melola Discovery

← Melola Discovery

Jurnal

Pengaruh Kualitas Layanan dan Inovasi Layanan terhadap Kepuasan Konsumen pada Rumah Sakit Buah Hati Kudus

Management Analysis Journal · Vol. 4 No. 4 (2015)

DOI
10.15294/maj.v4i4.8887
ISSN
2502-1451, 2252-6552
Terbit
2015-12-05
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

The purpose of this research is to explain influence the service quality and service innovation, partial or simultaneous to the consumer satisfaction of Buah Hati Hospital Kudus The sampling uses incidental sampling technique. The numbers of respondents are 116 respondents. The methods used to collect the data are method observation, interview method and questionnaire method. Analysis of data using multiple linier regression with SPSS version 20. The thing prove that there is the influence of the service quality and services innovation simultaneously positive and significant on consumer satisfaction. The conclusion of this research is the service quality and service innovation influential in partial and simultaneous to consumer satisfaction. So it could be explained that the higher quality of service and improved service innovation, the consumer satisfaction steadily grew.

Jaringan kolaborasi para penulis

13 penulis · 17 tautan kepenulisan bersama

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • State University of Semarang
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Andhi WijayantoState University of Semarang2
Erisa Aprilia WicaksariState University of Semarang1
Ravindra ReksinosaState University of Semarang1
S MartonoState University of Semarang1
Euis SolihaState University of Semarang1
Abdul Fattah AnnurState University of Semarang1
Lestari PujiState University of Semarang1
Bunga Budi UtamiAfiliasi tidak diketahui1
Lilis Nur AisyahState University of Semarang1
Yusuf Wildan SetiyadiState University of Semarang1
Sefriani SefrianiAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/maj/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 6 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Pengaruh Kualitas Layanan dan Inovasi Layanan terhadap Kepuasan Konsumen pada Rumah Sakit Buah Hati Kudus</dc:title>
	<dc:creator>Muslichati, Ela Zakiya</dc:creator>
	<dc:creator>Wartini, Sri</dc:creator>
	<dc:description xml:lang="en-US">The purpose of this research is to explain influence the service quality and service innovation, partial or simultaneous to the consumer satisfaction of Buah Hati Hospital Kudus The sampling uses incidental sampling technique. The numbers of respondents are 116 respondents. The methods used to collect the data are method observation, interview method and questionnaire method. Analysis of data using multiple linier regression with SPSS version 20. The thing prove that there is the influence of the service quality&amp;nbsp; and services innovation simultaneously positive and significant on consumer satisfaction. The conclusion of this research is the service quality and service innovation influential in partial and simultaneous to consumer satisfaction. So it could be explained that the higher quality of service and improved service innovation, the consumer satisfaction steadily grew.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2015-12-05</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/maj/article/view/8887</dc:identifier>
	<dc:identifier>10.15294/maj.v4i4.8887</dc:identifier>
	<dc:source xml:lang="en-US">Management Analysis Journal; Vol 4 No 4 (2015): Management Analysis Journal</dc:source>
	<dc:source>2502-1451</dc:source>
	<dc:source>2252-6552</dc:source>
	<dc:source>10.15294/maj.v4i4</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/maj/article/view/8887/5813</dc:relation>
</oai_dc:dc>