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Factors Affecting Organizational Citizenship Behavior

Management Analysis Journal · Vol. 11 No. 3 (2022) · hlm. 281–289

DOI
10.15294/maj.v11i3.49961
ISSN
2502-1451, 2252-6552
Terbit
2022-12-22
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

This study aims to determine the effect of job satisfaction and perceived organizational support on OCB through organizational commitment as a mediating variable on employess of Perumda Air Minum Tirta Mulia Kabupaten Pemalang. The type of research used is quantitative research, with a sample of 97 respondents. Sampling technique using saturated sample. The research analysis method used is intrument test (validity and reability), descriptive analysis test, regression test and path analysis test using SPSS version 23 program. Data collection methods use interview, observation and questionnaire technique. The result showed that job satisfaction and perceived organizational support have a positive and significant effect on organizational commitment. Job satisfaction and organizational commitmen have a positive and significant effect on OCB, but perceived organizational support have a positive and insignificant effect on OCB. Organizational commitment is positive and significant able to be a mediating variable on the relationship between job satisfaction and perceived organizatioanl support on OCB. Suggestions from this research are that the company should be able to improve its employee skills training program, provide oppurtunities for employees to improve their careers, provide rewards for employee achievements and increase gahthering programs with team work in the event.

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  • IAIN Kudus
  • Universitas Muhammadiyah Semarang
  • Institut Agama Islam Negeri Kendari
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
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Rekan penulisOrganisasiArtikel bersama
Partono PartonoIAIN Kudus1
Fitriana Alfah NurAfiliasi tidak diketahui1
Esti RiyaniAfiliasi tidak diketahui1
Mia Yulistiya NingrumAfiliasi tidak diketahui1
Elisa PermatasariAfiliasi tidak diketahui1
Kristin WahyuniAfiliasi tidak diketahui1
Ekasari PrastiaAfiliasi tidak diketahui1
Nur Ratri KurniasihAfiliasi tidak diketahui1
Muhammad HuseinAfiliasi tidak diketahui1
mohammad ridwanUniversitas Muhammadiyah Semarang1
Rizky Marisa UtamiAfiliasi tidak diketahui1
Susanti SusantiInstitut Agama Islam Negeri Kendari1
Noni WidyastutiAfiliasi tidak diketahui1
Siti KhanifahAfiliasi tidak diketahui1
Muhammad AjiAfiliasi tidak diketahui1
Rizqa PurnamasariAfiliasi tidak diketahui1
Noor Indah FitrianiAfiliasi tidak diketahui1
Fandi Aji SaputroAfiliasi tidak diketahui1
Jimmi Rizki RomahdonaAfiliasi tidak diketahui1
Reni SeptyaningsihAfiliasi tidak diketahui1
Novi AstutiAfiliasi tidak diketahui1
Wika WidayantiAfiliasi tidak diketahui1
M Ali Tsabit ZuhriAfiliasi tidak diketahui1
rizky kurniantariAfiliasi tidak diketahui1
Siti Nurul HidayahAfiliasi tidak diketahui1
Suci ApriliaAfiliasi tidak diketahui1
Benedicta DindaAfiliasi tidak diketahui1
Fara Kartika SariAfiliasi tidak diketahui1
Yanah RiaAfiliasi tidak diketahui1
Khusnul Ma IsyahAfiliasi tidak diketahui1
Aditya Fuad HasyimAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/maj/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 6 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Factors Affecting Organizational Citizenship Behavior</dc:title>
	<dc:creator>Niamila, Ocvi</dc:creator>
	<dc:creator>Palupiningdyah, Palupiningdyah</dc:creator>
	<dc:description xml:lang="en-US">This study aims to determine the effect of job satisfaction and perceived organizational support on OCB through organizational commitment as a mediating variable on employess of Perumda Air Minum Tirta Mulia Kabupaten Pemalang. The type of research used is quantitative research, with a sample of 97 respondents. Sampling technique using saturated sample. The research analysis method used is intrument test (validity and reability), descriptive analysis test, regression test and path analysis test using SPSS version 23 program. Data collection methods use interview, observation and questionnaire technique. The result showed that job satisfaction and perceived organizational support have a positive and significant effect on organizational commitment. Job satisfaction and organizational commitmen have a positive and significant effect on OCB, but perceived organizational support have a positive and insignificant effect on OCB. Organizational commitment is positive and significant able to be a mediating variable on the relationship between job satisfaction and perceived organizatioanl support on OCB. Suggestions from this research are that the company should be able to improve its employee skills training program, provide oppurtunities for employees to improve their careers, provide rewards for employee achievements and increase gahthering programs with team work in the event.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2022-12-22</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/maj/article/view/49961</dc:identifier>
	<dc:identifier>10.15294/maj.v11i3.49961</dc:identifier>
	<dc:source xml:lang="en-US">Management Analysis Journal; Vol 11 No 3 (2022): Management Analysis Journal; 281-289</dc:source>
	<dc:source>2502-1451</dc:source>
	<dc:source>2252-6552</dc:source>
	<dc:source>10.15294/maj.v11i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/maj/article/view/49961/23227</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Management Analysis Journal</dc:rights>
</oai_dc:dc>