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Digital Transformation of Public Services as an Instrument for Enforcing the Principles of Transparent and Accountable Governance: A Study on the DPMPTSP of Kendal Regency

Pandecta Research Law Journal · Vol. 20 No. 1 (2025) · hlm. 463–484

DOI
10.15294/pandecta.v20i1.20683
ISSN
2337-5418, 1907-8919
Terbit
2025-06-16
Penerbit
Universitas Negeri Semarang
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

Digital transformation in public services is a strategic step in enhancing the effectiveness, efficiency, and transparency of bureaucracy. This study employs a qualitative approach with an empirical juridical method to analyze the public service innovations implemented by the Investment and One-Stop Integrated Service Agency (DPMPTSP) of Kendal Regency in supporting good governance. Data were collected through interviews with DPMPTSP staff, direct observations of digital services, and an analysis of policy documents related to public service innovation. The findings indicate that various digital-based innovations, such as public service websites, geospatial information systems, business partnership platforms, and Self-Service Printing Kiosks (ACM), have positively impacted accessibility, streamlined licensing procedures, and strengthened bureaucratic accountability. However, the study also identifies challenges in system integration and human resource readiness in managing the implemented technology. Therefore, strengthening digital infrastructure, enhancing human resource capabilities, and optimizing service evaluation mechanisms are necessary to ensure the sustainability of these innovations and their alignment with good governance principles.

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  • State University of Semarang
  • Universitas Halu Oleo
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Waspiah WaspiahAfiliasi tidak diketahui16
Ridwan ArifinAfiliasi tidak diketahui13
Dian LatifianiAfiliasi tidak diketahui6
Asyaffa Ridzqi AmandhaAfiliasi tidak diketahui6
Diandra Preludio RamadaAfiliasi tidak diketahui5
Ratih DamayantiAfiliasi tidak diketahui5
Asmarani RamliAfiliasi tidak diketahui4
Kartika Fajar CahyaniAfiliasi tidak diketahui3
Adinda Ratna PertiwiAfiliasi tidak diketahui3
Muhammad Iqbal BaiquniAfiliasi tidak diketahui3
Nadiyah Meyliana PutriAfiliasi tidak diketahui3
Suhadi SuhadiAfiliasi tidak diketahui3
Ali MasyharAfiliasi tidak diketahui3
Muhammad Azil MaskurAfiliasi tidak diketahui3
Ahmad Zaharuddin Sani Ahmad SabriAfiliasi tidak diketahui3
Ubaidillah KamalAfiliasi tidak diketahui2
Nizamuddin AliasAfiliasi tidak diketahui2
Dewi SulistianingsihState University of Semarang2
Mohammad Reza FachruddinAfiliasi tidak diketahui2
Purniawati PurniawatiAfiliasi tidak diketahui2
Nikmatul KasanaAfiliasi tidak diketahui2
Andry SetiawanAfiliasi tidak diketahui2
Bayu BimantaraAfiliasi tidak diketahui2
Dina Wahyu PritaningtiasAfiliasi tidak diketahui2
Anindhita Sekaring BarendriyasAfiliasi tidak diketahui2
Amira Rahma SabelaAfiliasi tidak diketahui2
Bagus Edi PrayogoAfiliasi tidak diketahui2
Amanah AmanahAfiliasi tidak diketahui2
Tirta Mulya Wira PradanaAfiliasi tidak diketahui2
Dede Alvin SetiajiAfiliasi tidak diketahui2
Fitria DamayantiAfiliasi tidak diketahui2
Umi AfiatunAfiliasi tidak diketahui2
Putri Balqis Nuril HakimAfiliasi tidak diketahui2
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Martitah MartitahAfiliasi tidak diketahui2
Irawaty IrawatyUniversitas Halu Oleo2

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/pandecta/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 6 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Digital Transformation of Public Services as an Instrument for Enforcing the Principles of Transparent and Accountable Governance: A Study on the DPMPTSP of Kendal Regency</dc:title>
	<dc:creator xml:lang="en">Nugroho, Mulyono Adi</dc:creator>
	<dc:creator xml:lang="en">Syafiq, Muhammad Azmi</dc:creator>
	<dc:creator xml:lang="en">Utari, Indah Sri</dc:creator>
	<dc:creator xml:lang="en">Rodiyah, Rodiyah</dc:creator>
	<dc:subject xml:lang="en">Public service innovation</dc:subject>
	<dc:subject xml:lang="en">digital transformation</dc:subject>
	<dc:subject xml:lang="en">good governance</dc:subject>
	<dc:description xml:lang="en">Digital transformation in public services is a strategic step in enhancing the effectiveness, efficiency, and transparency of bureaucracy. This study employs a qualitative approach with an empirical juridical method to analyze the public service innovations implemented by the Investment and One-Stop Integrated Service Agency (DPMPTSP) of Kendal Regency in supporting good governance. Data were collected through interviews with DPMPTSP staff, direct observations of digital services, and an analysis of policy documents related to public service innovation. The findings indicate that various digital-based innovations, such as public service websites, geospatial information systems, business partnership platforms, and Self-Service Printing Kiosks (ACM), have positively impacted accessibility, streamlined licensing procedures, and strengthened bureaucratic accountability. However, the study also identifies challenges in system integration and human resource readiness in managing the implemented technology. Therefore, strengthening digital infrastructure, enhancing human resource capabilities, and optimizing service evaluation mechanisms are necessary to ensure the sustainability of these innovations and their alignment with good governance principles.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-06-16</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/pandecta/article/view/20683</dc:identifier>
	<dc:identifier>10.15294/pandecta.v20i1.20683</dc:identifier>
	<dc:source xml:lang="en">Pandecta Research Law Journal; Vol. 20 No. 1 (2025): June, 2025; 463-484</dc:source>
	<dc:source>2337-5418</dc:source>
	<dc:source>1907-8919</dc:source>
	<dc:source>10.15294/pandecta.v20i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/pandecta/article/view/20683/4430</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Mulyono Adi Nugroho, Muhammad Azmi Syafiq, Indah Sri Utari, Rodiyah Rodiyah (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>