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Assertive Speech Acts between Telecommunication Call Center with Customers: Study of Pragmatic

Seloka: Jurnal Pendidikan Bahasa dan Sastra Indonesia · Vol. 8 No. 2 (2019) · hlm. 57–62

DOI
10.15294/seloka.v8i2.33236
ISSN
2502-4493, 2301-6744
Terbit
2019-08-21
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

The objective of this research is to describe the use of Assertive Speech acts form, which contained in a conversation between call center Telkom wit customers. In the other hand, this research also describes the study of pragmatic into indirect speech conversation. This research is descriptive qualitative research. The data was collected by a recorded method, noted technique, a free and involved technique (SBLC). Analysis contextual technique and analysis heuristic technique is used as the data analysis on this research. The data resource that took is the speech act of call center Telkom with the customers were recorded by phone and live chat, on a piece of speech between call center Telkom with the customers. The subject of this research is the assertive speech acts between call center Telkom with the customers in the study of pragmatic. The results of this research are in the form of assertive speech acts, the function o assertive speech acts, and the cause factor of assertive speech acts used in a conversation between call center Telkom with customers. The assertive speech acts that found in a conversation between call center Telkom with customers are the speech of propose, brag, mention, and report.

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  • State University of Semarang
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Rekan penulisOrganisasiArtikel bersama
Hari Bakti MardikantoroAfiliasi tidak diketahui7
Zaenuri ZaenuriState University of Semarang5
Nina OktarinaState University of Semarang4
Eko HandoyoState University of Semarang4
Gunawan TjokroAfiliasi tidak diketahui4
Eko HandoyoAfiliasi tidak diketahui3
Heri YantoAfiliasi tidak diketahui3
Abdul RajagukgukAfiliasi tidak diketahui3
Tommi YuniawanAfiliasi tidak diketahui3
Ida ZulaehaAfiliasi tidak diketahui3
Teguh SupriyantoAfiliasi tidak diketahui3
Rustono RustonoAfiliasi tidak diketahui2
Hari Bakti MardikantoroAfiliasi tidak diketahui2
Haryadi HaryadiAfiliasi tidak diketahui2
Agus YuwonoAfiliasi tidak diketahui2
Muhamad TaufiqState University of Semarang1
Arief RohmanState University of Semarang1
Muhammad KhafidState University of Semarang1
Radini SintaState University of Semarang1
Moh. UyubState University of Semarang1
Dian Fithra PermanaState University of Semarang1
SuharjaState University of Semarang1
Siti MursidahAfiliasi tidak diketahui1
Souad EzzeroualiAfiliasi tidak diketahui1
Devie Tiara NisaAfiliasi tidak diketahui1
Tri Joko RaharjoAfiliasi tidak diketahui1
Sandy AriefAfiliasi tidak diketahui1
Trisni Wulandari VeronikaAfiliasi tidak diketahui1
Arief YuliantoState University of Semarang1
Suwito Eko PramonoAfiliasi tidak diketahui1
Nina OktarinaAfiliasi tidak diketahui1
WidiyantoAfiliasi tidak diketahui1
Abdul MuklisAfiliasi tidak diketahui1
Masrukhi MasrukhiAfiliasi tidak diketahui1
Yanuar AkhmadAfiliasi tidak diketahui1
Deby Luriawati NuryatmojoAfiliasi tidak diketahui1
Subyantoro -Afiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/seloka/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 6 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Assertive Speech Acts between Telecommunication Call Center with Customers:  Study of Pragmatic</dc:title>
	<dc:creator>Anam, Mohammad Saiful</dc:creator>
	<dc:creator>Rokhman, Fathur</dc:creator>
	<dc:creator>Indiatmoko, Bambang</dc:creator>
	<dc:description xml:lang="en-US">The objective of this research is to describe the use of Assertive Speech acts form, which contained in a conversation between call center Telkom wit customers. In the other hand, this research also describes the study of pragmatic into indirect speech conversation. This research is descriptive qualitative research. The data was collected by a recorded method, noted technique, a free and involved technique (SBLC). Analysis contextual technique and analysis heuristic technique is used as the data analysis on this research. The data resource that took is the speech act of call center Telkom with the customers were recorded by phone and live chat, on a piece of speech between call center Telkom with the customers. The subject of this research is the assertive speech acts between call center Telkom with the customers in the study of pragmatic. The results of this research are in the form of assertive speech acts, the function o assertive speech acts, and the cause factor of assertive speech acts used in a conversation between call center Telkom with customers. The assertive speech acts that found in a conversation between call center Telkom with customers are the speech of propose, brag, mention, and report.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2019-08-21</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/seloka/article/view/33236</dc:identifier>
	<dc:identifier>10.15294/seloka.v8i2.33236</dc:identifier>
	<dc:source xml:lang="en-US">Seloka: Jurnal Pendidikan Bahasa dan Sastra Indonesia; Vol 8 No 2 (2019): August 2019; 57-62</dc:source>
	<dc:source>2502-4493</dc:source>
	<dc:source>2301-6744</dc:source>
	<dc:source>10.15294/seloka.v8i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/seloka/article/view/33236/14047</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 Seloka: Jurnal Pendidikan Bahasa dan Sastra Indonesia</dc:rights>
</oai_dc:dc>