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The Effect of Workload on Burnout in Employees of PT Bank XYZ

Journal of Social and Industrial Psychology · Vol. 13 No. 2 (2025) · hlm. 9–15

DOI
10.15294/sip.v13i2.19525
ISSN
2252-6838, 2964-4135
Terbit
2025-01-09
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

The phenomenon of burnout is very commonly experienced by employees in the banking sector. Burnout is a state of individuals who experience physical or mental fatigue caused by excessive activity pressure. The purpose of this study was to determine whether there is an influence between workload on burnout in banking employees. This study uses quantitative research, with a research sample of 75 employees of PT Bank XYZ branch office. Data collection using a Likert scale consisting of the Burnout Assessment Tool (BAT) scale and the Quantitative Workload Inventory (QWI). The results revealed that the burnout experienced by employees was in the high category, namely 34.7%, then the workload received by employees was also in the high category, namely 44%. The regression test results show that there is a positive influence between workload and burnout with a coefficient value of 47.6%. So that the greater the workload received by employees, the greater the possibility of employees experiencing burnout.

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  • State University of Semarang
  • Universidade Católica Portuguesa
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Rekan penulisOrganisasiArtikel bersama
Sugeng HariyadiAfiliasi tidak diketahui3
Pradipta Christy PratiwiState University of Semarang2
Rofi WahanisaState University of Semarang2
Dyah Ayu RahmawatiState University of Semarang2
Septhian Eka AdiyatmaState University of Semarang2
Diana DianaState University of Semarang1
Rina WindiartiState University of Semarang1
Neneng TasuahAfiliasi tidak diketahui1
Wantoro WantoroState University of Semarang1
Moh. Iqbal MabruriState University of Semarang1
Santi RohmawatiState University of Semarang1
Inge Widya Pangestika PratomoState University of Semarang1
Satrio Sakti NugrohoUniversidade Católica Portuguesa1
Pradipta Christy PratiwiAfiliasi tidak diketahui1
Rofi WahanisaState University of Semarang1
Dyah Ayu RahmawatiAfiliasi tidak diketahui1
Santi RohmawatiAfiliasi tidak diketahui1
Siti NuzuliaAfiliasi tidak diketahui1
Ahmad Habib Al FikryAfiliasi tidak diketahui1
Ardia Pramesthi Regita Cahyani FAfiliasi tidak diketahui1
Qasim Al JazuliAfiliasi tidak diketahui1
Maydita Arie Stya PutriAfiliasi tidak diketahui1
AlfiyanahState University of Semarang1
Attaya Rana RizqState University of Semarang1
Muhammad Fikrie Hisram AzizState University of Semarang1
Latifa FaristinAfiliasi tidak diketahui1
Abdul Rasyid HendartoAfiliasi tidak diketahui1
Ervina Witriana PutriAfiliasi tidak diketahui1
Dinar Emilia SafitriAfiliasi tidak diketahui1
Vania Salsabila AurelliaState University of Semarang1
Rony FachrudinState University of Semarang1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/sip/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc)
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	<dc:title xml:lang="en">The Effect of Workload on Burnout in Employees of PT Bank XYZ </dc:title>
	<dc:creator xml:lang="en">Naswa Bunga Octavia</dc:creator>
	<dc:creator xml:lang="en">Rahmawati Prihastuty</dc:creator>
	<dc:subject xml:lang="en">Workload</dc:subject>
	<dc:subject xml:lang="en">Burnout</dc:subject>
	<dc:subject xml:lang="en">fatigue</dc:subject>
	<dc:subject xml:lang="en">banking employees</dc:subject>
	<dc:description xml:lang="en">The phenomenon of burnout is very commonly experienced by employees in the banking sector. Burnout is a state of individuals who experience physical or mental fatigue caused by excessive activity pressure. The purpose of this study was to determine whether there is an influence between workload on burnout in banking employees. This study uses quantitative research, with a research sample of 75 employees of PT Bank XYZ branch office. Data collection using a Likert scale consisting of the Burnout Assessment Tool (BAT) scale and the Quantitative Workload Inventory (QWI). The results revealed that the burnout experienced by employees was in the high category, namely 34.7%, then the workload received by employees was also in the high category, namely 44%. The regression test results show that there is a positive influence between workload and burnout with a coefficient value of 47.6%. So that the greater the workload received by employees, the greater the possibility of employees experiencing burnout.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-01-09</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/sip/article/view/19525</dc:identifier>
	<dc:identifier>10.15294/sip.v13i2.19525</dc:identifier>
	<dc:source xml:lang="en">Journal of Social and Industrial Psychology; Vol. 13 No. 2 (2024); 9-15</dc:source>
	<dc:source>2252-6838</dc:source>
	<dc:source>2964-4135</dc:source>
	<dc:source>10.15294/sip.v13i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/sip/article/view/19525/2693</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Journal of Social and Industrial Psychology</dc:rights>
</oai_dc:dc>