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Legal Protection for Biznet Customers for Data Leak from the Perspective of Law Number 27 of 2022

Law Research Review Quarterly · Vol. 12 No. 4 (2026) · hlm. 2105–2129

DOI
10.15294/lrrq.v12i4.47393
ISSN
2716-3415
Terbit
2026-03-06
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

The incident of PT Biznet Networks' data leak in March 2024 which impacted more than 380,000 customer data became the starting point of this study. This study aims to analyze two main problems: (1) legal protection and Biznet's responsibility for the leakage of customers' personal data based on Law Number 27 of 2022 concerning Personal Data Protection; and (2) critical evaluation of the Personal Data Protection Law in the case of Biznet data leak. This study applies a normative legal approach, supported by a regulatory analysis and a conceptual perspective. The findings of the study reveal that Biznet customers are positioned as Personal Data Subjects who receive layered protection from the Personal Data Protection Law, Consumer Protection Law, and Civil Code. Preventive protection is realized through a series of obligations imposed on data controllers, while repressive protection is available through three cumulative channels: administrative, civil, and criminal. Biznet is juridically positioned as the Personal Data Controller who bears the burden of reverse proof and non-delegable liability. The effectiveness of this legal framework is still constrained by the lack of independent supervisory institutions as mandated.

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  • State University of Semarang
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Rekan penulisOrganisasiArtikel bersama
Wahyu DwiantoAfiliasi tidak diketahui5
Danang Sudarwoko AdiAfiliasi tidak diketahui4
Rodiyah RodiyahAfiliasi tidak diketahui3
Muhammad Azil MaskurAfiliasi tidak diketahui3
Yusup AminAfiliasi tidak diketahui3
Indah LutfiyaAfiliasi tidak diketahui3
Winarsih WinarsihState University of Semarang2
Mutmainah Nur QoiriAfiliasi tidak diketahui2
Rini FidiyaniAfiliasi tidak diketahui2
Destika Santi Putri SarfitriAfiliasi tidak diketahui2
Jamaluddin Jamal MuhsenAfiliasi tidak diketahui2
Indah Sri UtariAfiliasi tidak diketahui2
Diandra Preludio RamadaAfiliasi tidak diketahui2
Putri Balqis Nuril HakimAfiliasi tidak diketahui2
Ahmad Gelora MahardikaAfiliasi tidak diketahui2
Ali MasyharAfiliasi tidak diketahui2
Fitriani AbdiAfiliasi tidak diketahui2
Salman AlfarisiAfiliasi tidak diketahui2
Bayangsari WedhatamiAfiliasi tidak diketahui2
Cindy Ayu PrasasiAfiliasi tidak diketahui2
Dwi Ajias PramasariAfiliasi tidak diketahui2
Titi KalimaAfiliasi tidak diketahui2
Rohmah PariAfiliasi tidak diketahui2
DjarwantoAfiliasi tidak diketahui2
Listya Mustika DewiAfiliasi tidak diketahui2
Raden Gunawan Hadi RahmantoAfiliasi tidak diketahui2
Dyah Ayu AgustiningrumAfiliasi tidak diketahui2
Imran Arra’d SofiantoAfiliasi tidak diketahui2
Adik BahanawanAfiliasi tidak diketahui2
Dimas TriwibowoAfiliasi tidak diketahui2
Teguh DarmawanAfiliasi tidak diketahui2
Martitah MartitahState University of Semarang1
Eko MukmintoState University of Semarang1
Bayangsari WedhatamiState University of Semarang1
Danu IbrahimAfiliasi tidak diketahui1
Julinar Tyara Maharani PasaribuAfiliasi tidak diketahui1
Aqila Acyuta EndrosavaAfiliasi tidak diketahui1
Ubaidillah KamalAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/snh/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Legal Protection for Biznet Customers for Data Leak from the Perspective of Law Number 27 of 2022</dc:title>
	<dc:creator xml:lang="en">Pertiwi, Romadona Putri </dc:creator>
	<dc:creator xml:lang="en">Ratih Damayanti</dc:creator>
	<dc:subject xml:lang="en">Legal Protection</dc:subject>
	<dc:subject xml:lang="en">Personal Data</dc:subject>
	<dc:subject xml:lang="en">Cybercrime</dc:subject>
	<dc:description xml:lang="en">The incident of PT Biznet Networks' data leak in March 2024 which impacted more than 380,000 customer data became the starting point of this study. This study aims to analyze two main problems: (1) legal protection and Biznet's responsibility for the leakage of customers' personal data based on Law Number 27 of 2022 concerning Personal Data Protection; and (2) critical evaluation of the Personal Data Protection Law in the case of Biznet data leak. This study applies a normative legal approach, supported by a regulatory analysis and a conceptual perspective. The findings of the study reveal that Biznet customers are positioned as Personal Data Subjects who receive layered protection from the Personal Data Protection Law, Consumer Protection Law, and Civil Code. Preventive protection is realized through a series of obligations imposed on data controllers, while repressive protection is available through three cumulative channels: administrative, civil, and criminal. Biznet is juridically positioned as the Personal Data Controller who bears the burden of reverse proof and non-delegable liability. The effectiveness of this legal framework is still constrained by the lack of independent supervisory institutions as mandated.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-03-06</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/snh/article/view/47393</dc:identifier>
	<dc:identifier>10.15294/lrrq.v12i4.47393</dc:identifier>
	<dc:source xml:lang="en">Law Research Review Quarterly; Vol. 12 No. 4 (2026): Articles in Press; 2105-2129</dc:source>
	<dc:source>2716-3415</dc:source>
	<dc:source>10.15294/lrrq.v12i4</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/snh/article/view/47393/9550</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Law Research Review Quarterly</dc:rights>
</oai_dc:dc>