Open access Jurnal SINTA 1
From IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks
International Journal of Electrical and Computer Engineering (IJECE) · Vol. 11 No. 6 (2021)
- ISSN
- 2722-2578, 2088-8708
- Published
- 2021-12-01
- Publisher
- Institute of Advanced Engineering and Science
Abstract
Some companies have achieved better performance as a result of their IT investments, while others have not, as organizations are interested in calculating the value added by their IT. There is a wide range of literature that agrees that the best practices used by organizations promote continuous improvement in service delivery. Nevertheless, overuse of these practices can have undesirable effects and unquantified investments. This paper proposed a practical tool formally developed according to the DSR design science approach, it addresses a domain relevant to both practitioners and academics by providing IT service governance (ITSG) domain model ontology, concerned with maximizing the clarity and veracity of the concepts within it. The results revealed that the proposed ontology resolved key barriers to ITSG process adoption in organizations, and that combining COBIT and ITIL practices would help organizations better manage their IT services and achieve better business-IT alignment.
Collaboration network of the authors
28 authors · 63 co-authorship links · 12 across different organisations
Hover or tap a name to highlight its co-authors. Double-click to open the author's page.
- University of Hassan II Casablanca
- Abdelmalek Essaâdi University
- École Normale Supérieure de l'Enseignement Technique de Mohammedia
- Arts et Métiers
- Affiliation unknown
- Different organisations
- Same organisation
- Affiliation unknown
- Thicker line = more joint articles · bigger circle = more articles
Show as table
| Co-author | Organisation | Joint articles |
|---|---|---|
| Khaoula Benmoussa | Abdelmalek Essaâdi University | 4 |
| Majida Laaziri | Abdelmalek Essaâdi University | 4 |
| Samira Khoulji | Abdelmalek Essaâdi University | 4 |
| Morad Hajji | University of Hassan II Casablanca | 4 |
| Ansar Daghouri | University of Hassan II Casablanca | 3 |
| Mustapha Riad | University of Hassan II Casablanca | 3 |
| El Hossein Illousamen | Affiliation unknown | 3 |
| Mohamed Larbi Kerkeb | Abdelmalek Essaâdi University | 2 |
| Abdelghani Lakhdar | University of Hassan II Casablanca | 2 |
| Zineb Laabid | University of Hassan II Casablanca | 2 |
| Marouane El Midaoui | University of Hassan II Casablanca | 2 |
| Amina Ouatiq | University of Hassan II Casablanca | 2 |
| Kamal ElGuemmat | Affiliation unknown | 2 |
| Soukaina Gouraguine | University of Hassan II Casablanca | 2 |
| Kerkeb Mohamed Larbi | Abdelmalek Essaâdi University | 1 |
| Kerkeb Mohamed Larbi | Abdelmalek Essaâdi University | 1 |
| Aziz Moumen | University of Hassan II Casablanca | 1 |
| Abdelilah Chahid | École Normale Supérieure de l'Enseignement Technique de Mohammedia | 1 |
| Souad Ahriz | École Normale Supérieure de l'Enseignement Technique de Mohammedia | 1 |
| Kamal El Guemmat | École Normale Supérieure de l'Enseignement Technique de Mohammedia | 1 |
| Es-Saâdia Aoula | University of Hassan II Casablanca | 1 |
| Ayoub El-Alami | University of Hassan II Casablanca | 1 |
| Younes Nadir | University of Hassan II Casablanca | 1 |
| Ali Siadat | Arts et Métiers | 1 |
Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.