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Evaluating the maturity level of public service agency at Jambi University: Analysis and recommendations for enhancing public services

Jurnal Perspektif Pembiayaan dan Pembangunan Daerah · Vol. 10 No. 6 (2023) · hlm. 439–450

DOI
10.22437/ppd.v10i6.20873
ISSN
2355-8520, 2338-4603
Terbit
2023-02-28
Penerbit
Program Magister Ilmu Ekonomi Pascasarjana Universitas Jambi
Bahasa
en
Lisensi
creativecommons.org/licenses/by/4.0

Abstrak

This study evaluates the maturity level of the Public Service Agency (BLU) at Jambi University (UNJA). The research uses descriptive analysis based on the BLU Maturity Rating worksheet to assess various aspects, including financial management, service quality, internal capabilities, governance, innovation, and environmental impact. The findings reveal that UNJA's BLU has achieved an overall maturity level 3.71. Internal capabilities scored the highest at level 5, while environmental aspects lagged at level 3. Recommendations are provided to enhance business ethics, risk management, and resource usage, improving the institution's maturity level and overall performance. These improvements are crucial for achieving a higher maturity level, ensuring better service quality, and promoting sustainable development within the institution.

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  • Universitas Jambi
  • Universitas Syiah Kuala
  • Institut Bisnis dan Teknologi Pelita Indonesia
  • Institut Agama Islam Negeri Kendari
  • Ministry of Finance
  • American University of the Middle East
  • Universitas Islam Negeri Imam Bonjol Padang
  • Organisasi lain
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Hardiani HardianiUniversitas Jambi4
Kamid KamidUniversitas Jambi4
Dwi HastutiUniversitas Jambi3
Rohati RohatiUniversitas Jambi3
Abdul HalimInstitut Agama Islam Negeri Kendari2
Saharudin SaharudinUniversitas Jambi2
Mustaqim SigaMinistry of Finance2
Mauladi MauladiUniversitas Jambi2
Damris MuhammadUniversitas Jambi2
KamidAfiliasi tidak diketahui1
Asrial - -Afiliasi tidak diketahui1
Sri WinarniUniversitas Jambi1
Sarli RahmanInstitut Bisnis dan Teknologi Pelita Indonesia1
Fadrul FadrulInstitut Bisnis dan Teknologi Pelita Indonesia1
Mujtaba MominAmerican University of the Middle East1
Robert MarlynInstitut Bisnis dan Teknologi Pelita Indonesia1
Susanna SusannaUniversitas Syiah Kuala1
Tarmizi TarmiziUniversitas Syiah Kuala1
Fauzi Khoirul MahfiUniversitas Jambi1
M RusdiUniversitas Jambi1
Riza MaiyusrianiUniversitas Jambi1
Amri AmirUniversitas Islam Negeri Imam Bonjol Padang1
Syaparuddin SyaparuddinUniversitas Jambi1
Putri Intan SuriUniversitas Jambi1
Zulgani ZulganiUniversitas Jambi1
Dwi HastutiUniversitas Jambi1
Fadwa Rhogib AsfahaniUniversitas Jambi1
Wahdan Aidillah Amri LubisUniversitas Jambi1
Fitri WidiastutiUniversitas Jambi1
Faradina ZevayaUniversitas Jambi1
Raihan Fajri RamadhanUniversitas Jambi1
Deki IrawanUniversitas Jambi1
Leni MarlinaSriwijaya University1
Gusti Purnama SariUniversitas Jambi1
Asrial AsrialUniversitas Jambi1
Roni Handika PutraUniversitas Jambi1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/JES/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Evaluating the maturity level of public service agency at Jambi University: Analysis and recommendations for enhancing public services</dc:title>
	<dc:creator xml:lang="en">Junaidi, Junaidi</dc:creator>
	<dc:creator xml:lang="en">Yusrizal, Yusrizal</dc:creator>
	<dc:creator xml:lang="en">Marzal, Jefri</dc:creator>
	<dc:creator xml:lang="en">Jumaili, Salman</dc:creator>
	<dc:subject xml:lang="en">Financial management</dc:subject>
	<dc:subject xml:lang="en">Maturity assessment</dc:subject>
	<dc:subject xml:lang="en">Public Service Agency (BLU)</dc:subject>
	<dc:description xml:lang="en">This study evaluates the maturity level of the Public Service Agency (BLU) at Jambi University (UNJA). The research uses descriptive analysis based on the BLU Maturity Rating worksheet to assess various aspects, including financial management, service quality, internal capabilities, governance, innovation, and environmental impact. The findings reveal that UNJA's BLU has achieved an overall maturity level 3.71. Internal capabilities scored the highest at level 5, while environmental aspects lagged at level 3. Recommendations are provided to enhance business ethics, risk management, and resource usage, improving the institution's maturity level and overall performance. These improvements are crucial for achieving a higher maturity level, ensuring better service quality, and promoting sustainable development within the institution.</dc:description>
	<dc:publisher xml:lang="en">Program Magister Ilmu Ekonomi  Pascasarjana Universitas Jambi</dc:publisher>
	<dc:date>2023-02-28</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/JES/article/view/20873</dc:identifier>
	<dc:identifier>10.22437/ppd.v10i6.20873</dc:identifier>
	<dc:source xml:lang="en">Jurnal Perspektif Pembiayaan dan Pembangunan Daerah; Vol. 10 No. 6 (2023): Jurnal Perspektif Pembiayaan dan Pembangunan Daerah; 439-450</dc:source>
	<dc:source>2355-8520</dc:source>
	<dc:source>2338-4603</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/JES/article/view/20873/18599</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2023 Junaidi Junaidi, Yusrizal Yusrizal, Jefri Marzal, Salman Jumaili</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>