Improving patient safety in primary healthcare

Abstrak

Background: Adverse events remain prevalent in primary healthcare, with an estimated 24–85% considered preventable. However, their identification is hindered by limited reporting accuracy and the absence of standardized risk classification systems. Objective: This activity aims to strengthen patient safety efforts by disseminating the results of patient safety culture assessments, providing education, and facilitating case-based discussions of incidents through community service activities. Methods: A direct outreach method with a participatory approach involving partners was implemented, starting with dissemination, education, discussion, and evaluation. The activity took place in the Puskesmas Kebon Handil on targeting 50 staff. Evaluation was conducted through pre- and post-tests on knowledge and attitudes regarding the implementation of patient safety culture. Results: The evaluation results showed an increase in Puskesmas staff's knowledge of patient safety culture and improvement strategies. To strengthen patient safety, Puskesmas management was advised to optimize staff workload allocation, improve competency and capacity, foster open communication, ensure a non-punitive reporting environment, and implement an easily accessible and user-friendly reporting system. Conclusion: Sustainable implementation of these strategies is essential for continuous improvement of quality and patient safety.

Kata kunci

• Education
• patient safety culture
• primary health care