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Perlindungan Konsumen Terkait Tenggang Waktu Pemberian Ganti Rugi Terhadap Barang Garansi.

Zaaken: Journal of Civil and Business Law · Vol. 6 No. 3 (2025) · hlm. 390–402

DOI
10.22437/zaaken.v6i3.45096
ISSN
2721-5318, 2721-8759
Terbit
2025-11-15
Penerbit
Universitas Jambi, Fakultas Hukum
Bahasa
en
Lisensi
creativecommons.org/licenses/by/4.0

Abstrak

The grace period for compensation for damage to goods under warranty is an important aspect of consumer protection. This study aims to 1) identify and analyze consumer protection regulations related to the time limit for compensation for damage to goods under warranty based on the principle of legal certainty (ius constitutum), and 2) identify and analyze the time limit for compensation for damage to goods under warranty for future law (ius constituendum). The method used in this study is the normative legal method. The results of the study indicate that consumer protection in the Indonesian legal system currently faces challenges, particularly regarding the provision of warranty guarantees for purchased products. The main problem lies in the unclear time limit for settling compensation claims during the warranty period and the conflict of norms in Law No. 8 of 1999 concerning Consumer Protection, namely between Article 19 paragraph (3) and Article 27 letter e. This ambiguity weakens the position of consumers and opens opportunities for business actors to avoid legal responsibility. Therefore, legal reform (ius constituendum) is needed to establish that compensation claims must be processed after the consumer files a claim, not within 7 days of the transaction. Technology-based oversight and the involvement of institutions such as the National Consumer Protection Agency (BPKN) are also crucial to ensure business compliance. This reform aims to create stronger legal protection, promote fairness, legal certainty, and enhance the professionalism of businesses within a sustainable consumer protection system.

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  • Institut Agama Islam Negeri Kendari
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Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Suhermi SuhermiAfiliasi tidak diketahui5
Muskibah MuskibahAfiliasi tidak diketahui4
Umar HasanAfiliasi tidak diketahui3
Yetniwati YetniwatiAfiliasi tidak diketahui2
Pahlefi PahlefiAfiliasi tidak diketahui2
Rosmidah RosmidahAfiliasi tidak diketahui2
M HosenAfiliasi tidak diketahui2
Amarru Muftie HolishAfiliasi tidak diketahui1
Dony Yusra PebriantoAfiliasi tidak diketahui1
Indriyah FatniAfiliasi tidak diketahui1
Valiant Asri NugrahaAfiliasi tidak diketahui1
Ramlan RamlanAfiliasi tidak diketahui1
Mardhatillah MardhatillahAfiliasi tidak diketahui1
Feny AdistiAfiliasi tidak diketahui1
Diah PitalokaAfiliasi tidak diketahui1
Firya OktaviarniAfiliasi tidak diketahui1
Ari Annisa FitriAfiliasi tidak diketahui1
Tiara Setyaranti UtamiAfiliasi tidak diketahui1
Ahmad RidhaInstitut Agama Islam Negeri Kendari1
Ivan Fauzani RaharjaAfiliasi tidak diketahui1
Retno KusniatiAfiliasi tidak diketahui1
Hafrida HafridaAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/Zaaken/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Perlindungan Konsumen Terkait Tenggang Waktu Pemberian Ganti Rugi Terhadap Barang Garansi.</dc:title>
	<dc:creator xml:lang="en">Cristina, Desy</dc:creator>
	<dc:creator xml:lang="en">Sasmiar, Sasmiar</dc:creator>
	<dc:subject xml:lang="en">Tenggang Waktu</dc:subject>
	<dc:subject xml:lang="en">Ganti Rugi</dc:subject>
	<dc:subject xml:lang="en">Garansi</dc:subject>
	<dc:subject xml:lang="en">Perlindungan  Konsumen</dc:subject>
	<dc:description xml:lang="en">The grace period for compensation for damage to goods under warranty is an important aspect of consumer protection. This study aims to 1) identify and analyze consumer protection regulations related to the time limit for compensation for damage to goods under warranty based on the principle of legal certainty (ius constitutum), and 2) identify and analyze the time limit for compensation for damage to goods under warranty for future law (ius constituendum). The method used in this study is the normative legal method. The results of the study indicate that consumer protection in the Indonesian legal system currently faces challenges, particularly regarding the provision of warranty guarantees for purchased products. The main problem lies in the unclear time limit for settling compensation claims during the warranty period and the conflict of norms in Law No. 8 of 1999 concerning Consumer Protection, namely between Article 19 paragraph (3) and Article 27 letter e. This ambiguity weakens the position of consumers and opens opportunities for business actors to avoid legal responsibility. Therefore, legal reform (ius constituendum) is needed to establish that compensation claims must be processed after the consumer files a claim, not within 7 days of the transaction. Technology-based oversight and the involvement of institutions such as the National Consumer Protection Agency (BPKN) are also crucial to ensure business compliance. This reform aims to create stronger legal protection, promote fairness, legal certainty, and enhance the professionalism of businesses within a sustainable consumer protection system. 
&amp;nbsp;</dc:description>
	<dc:publisher xml:lang="en">Universitas Jambi, Fakultas Hukum</dc:publisher>
	<dc:date>2025-11-15</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/Zaaken/article/view/45096</dc:identifier>
	<dc:identifier>10.22437/zaaken.v6i3.45096</dc:identifier>
	<dc:source xml:lang="en">Zaaken: Journal of Civil and Business Law; Vol. 6 No. 3 (2025): Oktober 2025; 390 – 402</dc:source>
	<dc:source>2721-5318</dc:source>
	<dc:source>2721-8759</dc:source>
	<dc:source>10.22437/zaaken.v6i3</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/Zaaken/article/view/45096/23791</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Desy Cristina, Yetniwati, Sasmiar</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>