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Formulating the performance improvement strategy for Indonesian higher education in the digital era

Indonesian Research Journal in Education |IRJE| · Vol. 10 No. 2 (2026) · hlm. 781–797

DOI
10.22437/irje.v10i2.52696
ISSN
2580-5711
Terbit
2026-06-21
Penerbit
Universitas Jambi, Indonesia
Bahasa
en
Lisensi
creativecommons.org/licenses/by-nc-sa/4.0

Abstrak

This study aims to formulate a performance improvement strategy for Indonesian higher education institutions in the digital era. A qualitative approach, using in-depth interviews with 10 purposively selected higher education management experts, was employed. Participants were chosen based on their expertise and experience in autonomous public universities. Data were collected over 81 days via online interviews and analyzed using six-stage thematic analysis. The findings identify three strategic stages. First, institutions should develop digital capability (DC) and organizational agility (OA) as foundational capacities. Second, DC and OA act as key enablers of the digital transformation strategy (DTS). Third, DTS can be strengthened by focusing on electronic customer relationship management (E-CRM) to deliver data-driven, personalized services. This study proposes a structured framework for digital transformation in higher education. However, the findings are limited to expert perspectives and require further validation through broader, longitudinal studies.

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31 penulis · 84 tautan kepenulisan bersama · 38 lintas organisasi

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  • Indonesia University of Education
  • Telkom University
  • Universitas Muhammadiyah Prof Dr Hamka
  • Universitas Pendidikan Muhammadiyah Sorong
  • Sunan Gunung Djati State Islamic University Bandung
  • University of Birmingham
  • National Taiwan University of Science and Technology
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Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Agus RahayuAfiliasi tidak diketahui3
Puspo Dewi DirgantariIndonesia University of Education2
Agus RahayuIndonesia University of Education2
Enny Noegraheni HindarwatiAfiliasi tidak diketahui2
Rennyta YusianaTelkom University2
Amung Ma’munIndonesia University of Education1
Mustika FitriIndonesia University of Education1
Sri Rizki HandayaniIndonesia University of Education1
Aldilla Yulia Wiellys SutiknoUniversitas Pendidikan Muhammadiyah Sorong1
Alfira SofiaIndonesia University of Education1
Laksmi Sito Dwi IrviantiAfiliasi tidak diketahui1
Adi SopianSunan Gunung Djati State Islamic University Bandung1
Ichsan BudimanUniversity of Birmingham1
Siti RohmatAfiliasi tidak diketahui1
Dicky ChandraIndonesia University of Education1
Nuryadi WijiharjonoUniversitas Muhammadiyah Prof Dr Hamka1
Nur Hadiyazid RachmanUniversitas Muhammadiyah Prof Dr Hamka1
Ni Putu Nurwita Pratami WijayaIndonesia University of Education1
Bambang WidjajantaIndonesia University of Education1
Denny AndrianaIndonesia University of Education1
Dwinto Martri Aji BuanaNational Taiwan University of Science and Technology1
Disman DismanIndonesia University of Education1
Ratih HurriyatiIndonesia University of Education1
Arry WidodoTelkom University1
Ni Putu Nurwita PratamiUniversitas Widyatama1
Herbert SiregarIndonesia University of Education1
Arie Indra GunawanPoliteknik Negeri Bandung1

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Sumber metadata: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/irje/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Formulating the performance improvement strategy for Indonesian higher education in the digital era</dc:title>
	<dc:creator xml:lang="en">Purnamasari, Linda Mauliani</dc:creator>
	<dc:creator xml:lang="en">Gaffar, Vanessa</dc:creator>
	<dc:creator xml:lang="en">Wibowo, Lili Adi</dc:creator>
	<dc:creator xml:lang="en">Dirgantari , Puspo Dewi</dc:creator>
	<dc:description xml:lang="en">This study aims to formulate a performance improvement strategy for Indonesian higher education institutions in the digital era. A qualitative approach, using in-depth interviews with 10 purposively selected higher education management experts, was employed. Participants were chosen based on their expertise and experience in autonomous public universities. Data were collected over 81 days via online interviews and analyzed using six-stage thematic analysis. The findings identify three strategic stages. First, institutions should develop digital capability (DC) and organizational agility (OA) as foundational capacities. Second, DC and OA act as key enablers of the digital transformation strategy (DTS). Third, DTS can be strengthened by focusing on electronic customer relationship management (E-CRM) to deliver data-driven, personalized services. This study proposes a structured framework for digital transformation in higher education. However, the findings are limited to expert perspectives and require further validation through broader, longitudinal studies.</dc:description>
	<dc:publisher xml:lang="en">Universitas Jambi, Indonesia</dc:publisher>
	<dc:date>2026-06-21</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/irje/article/view/52696</dc:identifier>
	<dc:identifier>10.22437/irje.v10i2.52696</dc:identifier>
	<dc:source xml:lang="en">Indonesian Research Journal in Education |IRJE|; Vol. 10 No. 2 (2026): IRJE |Indonesian Research Journal in Education; 781-797</dc:source>
	<dc:source>2580-5711</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/irje/article/view/52696/24524</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Indonesian Research Journal in Education |IRJE|</dc:rights>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
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