Implementing the total quality management (TQM) in optimizing the management of educational facilities and infrastructure

Abstrak

This study examines how Total Quality Management (TQM) is implemented in managing educational facilities and infrastructure at a private junior high school in Jambi City, Indonesia. A qualitative case study was conducted using interviews, observations, and document analysis. The data were analyzed through data reduction, data display, and conclusion drawing. The findings show that the school identifies facility needs based on existing conditions and involves school personnel in facility management. However, several challenges remain, particularly limited funding, underused facilities, irregular maintenance, and a lack of systematic, data-based evaluation. These findings suggest that although some TQM principles are reflected in daily management practices, they have not yet become a fully integrated, continuous quality improvement system. Strengthening preventive maintenance, stakeholder participation, and evidence-based evaluation may help the school manage its facilities more effectively and sustainably.