Melola Discovery

← Melola Discovery

Jurnal

THE EFFECT OF SERVICE QUALITY APPLICATION BASED OF CAPSULE TRANS BUS JAMBI CITY ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE

Journal of Business Studies and Management Review · Vol. 4 No. 1 (2020) · hlm. 66–71

DOI
10.22437/jbsmr.v4i1.10845
ISSN
2597-6265, 2597-369X
Terbit
2020-12-31
Penerbit
Management Department, Faculty of Economics and Business, Universitas Jambi
Bahasa
en

Abstrak

Digitalization in the transportation sector is a necessity. At the same time, several cities in Indonesia have already carried the concept of smart city. Jambi city government which launced the Kota Trans Capsule Bus, the first application based bus in Indonesia. The presence of the capsule bus is an innovation in public transportation with comfortable, modern, high technology and certainly supports Jambi as a smart city in Indonesia. The purpose of this study was to examine and analyze the effect of service quality application based of Capsule Trans City Bus on customer loyalty through customer satisfaction as an intervening variable. The analysis test tool used is SmartPLS v.3.3.0 and use the SEM (Structural Equation Model) analysis method. The results showed that the coefficient of indirect paths through the variable (I) customer satisfaction has a vue of 0.662 is greater than the path coefficient is 0.075. this means that the service quality of application based trans Jambi City Capsule Bus affect on customer loyalty but non diretly, namely through the intervening variable customer satisfaction. It means that customer satisfaction mediates between the influence of service quality on customer loyalty.

Kata kunci

Jaringan kolaborasi para penulis

40 penulis · 127 tautan kepenulisan bersama · 1 lintas organisasi · menampilkan 40 yang paling banyak terhubung

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • Universitas Gadjah Mada
  • Institut Teknologi Sepuluh Nopember
  • Hasanuddin University
  • Universitas Halu Oleo
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Dahmiri DahmiriAfiliasi tidak diketahui6
Sry RositaAfiliasi tidak diketahui4
Ade Perdana SiregarAfiliasi tidak diketahui3
Erida EridaAfiliasi tidak diketahui3
Ade OctaviaAfiliasi tidak diketahui3
Shofia AminAfiliasi tidak diketahui3
Garry Yuesa RosyidAfiliasi tidak diketahui2
Aditya RachmanAfiliasi tidak diketahui2
Zulfina AdrianiAfiliasi tidak diketahui2
Sugih SuhartiniAfiliasi tidak diketahui2
Yayuk SriayudhaAfiliasi tidak diketahui2
Fitriaty FitriatyAfiliasi tidak diketahui1
Dian Mala Fithriani AiraAfiliasi tidak diketahui1
Musnaini MusnainiAfiliasi tidak diketahui1
RTS. RatnawatiAfiliasi tidak diketahui1
Pradita Eko Prasetyo UtomoUniversitas Gadjah Mada1
Rizqa Raaiqa BintanaInstitut Teknologi Sepuluh Nopember1
Novita SariAfiliasi tidak diketahui1
Yenny YuniartiAfiliasi tidak diketahui1
Sumarni SumarniHasanuddin University1
Jamal JamalUniversitas Halu Oleo1
Garry Yuasa RosyidAfiliasi tidak diketahui1
Syahmardi YacobAfiliasi tidak diketahui1
Alya Ananda RielAfiliasi tidak diketahui1
Linda HandayaniAfiliasi tidak diketahui1
Albetris AlbetrisAfiliasi tidak diketahui1
Sumantri SumantriAfiliasi tidak diketahui1
Sigit IndrawijayaAfiliasi tidak diketahui1
Yudi YudiAfiliasi tidak diketahui1
Try SyeftianiAfiliasi tidak diketahui1
JohannesAfiliasi tidak diketahui1
Afrizal .Afiliasi tidak diketahui1
Suci Novi SuryaniAfiliasi tidak diketahui1
Ahmad ZikriAfiliasi tidak diketahui1
Arbi MusaAfiliasi tidak diketahui1
Habibbullah HabibbullahAfiliasi tidak diketahui1
Ibror MuttaqiAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/jbsmr/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">THE EFFECT OF  SERVICE QUALITY APPLICATION BASED OF CAPSULE TRANS BUS JAMBI CITY ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE</dc:title>
	<dc:creator xml:lang="en">Kurniawan, Dwi</dc:creator>
	<dc:creator xml:lang="en">Tialonawarmi, Feny </dc:creator>
	<dc:creator xml:lang="en">Nifita, Ade Titi</dc:creator>
	<dc:subject xml:lang="en">: Service Quality; Customer Satisfaction; Customer Loyalty; Application based</dc:subject>
	<dc:description xml:lang="en">Digitalization in the transportation sector is a necessity. At the same time, several cities in Indonesia have already carried the concept of smart city. Jambi city government which launced the Kota Trans Capsule Bus, the first application based bus in Indonesia. The presence of the capsule bus is an innovation in public transportation with comfortable, modern, high technology and certainly supports Jambi as a smart city in Indonesia. The purpose of this study was to examine and analyze the effect of service quality application based of Capsule Trans City Bus on customer loyalty through customer satisfaction as an intervening variable. The analysis test tool used is SmartPLS v.3.3.0 and use the SEM (Structural Equation Model) analysis method. The results showed that the coefficient of indirect paths through the variable (I) customer satisfaction has a vue of 0.662 is greater than the path coefficient is 0.075. this means that the service quality of application based trans Jambi City Capsule Bus affect on customer loyalty but non diretly, namely through the intervening variable customer satisfaction. It means that customer satisfaction mediates between the influence of service quality on customer loyalty.</dc:description>
	<dc:publisher xml:lang="en">Management Department, Faculty of Economics and Business, Universitas Jambi</dc:publisher>
	<dc:date>2020-12-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/jbsmr/article/view/10845</dc:identifier>
	<dc:identifier>10.22437/jbsmr.v4i1.10845</dc:identifier>
	<dc:source xml:lang="en">Journal of Business Studies and Management Review; Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020; 66-71</dc:source>
	<dc:source>2597-6265</dc:source>
	<dc:source>2597-369X</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/jbsmr/article/view/10845/10584</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2021 JOURNAL OF BUSINESS STUDIES AND MANAGEMENT REVIEW</dc:rights>
</oai_dc:dc>