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Analisis Tingkat Kepuasan Pasien Rawat Jalan di Puskesmas Simpang IV Sipin Kota Jambi

Jurnal Kesmas Jambi · Vol. 7 No. 1 (2023) · hlm. 14–21

DOI
10.22437/jkmj.v7i1.21528
ISSN
2580-5894, 2549-8053
Terbit
2023-03-31
Penerbit
Program Studi Ilmu Kesehatan Masyarakat, Universitas Jambi
Bahasa
en
Lisensi
creativecommons.org/licenses/by/4.0

Abstrak

Quality is a dynamic condition associated with products, services, people, processes and the environment that meet and exceed expectations. Patient satisfaction was closely related to the quality of health services. This study aims to analyze the level of satisfaction and priorities for improving the quality of services among outpatients at Puskesmas Simpang IV Sipin. The quantitative descriptive study with a cross-sectional approach was conducted through interviews with 106 patients who were met during a visit to the Puskesmas. Data analysis was conducted with univariate and Cartesius diagram analysis. The results of study obtained an outpatient satisfaction level at Puskesmas Simpang IV Sipin Health Center of 78.63% and it was recommended for Puskesmas Simpang IV Sipin to prioritize efforts to improve service quality by providing service instructions or information, improving administrative services, increasing service timeliness, and increasing accuracy. and accuracy in providing services.

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  • Universitas Jambi
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Ismi Nurwaqiah IbnuUniversitas Jambi6
Andy AmirUniversitas Jambi3
Fitria Eka PutriUniversitas Jambi3
Asparian AsparianUniversitas Jambi3
Puspita Permata SariUniversitas Jambi2
Oka Lesmana SUniversitas Jambi2
Rumita Ena SariUniversitas Jambi2
Evy WisudarianiUniversitas Jambi2
Dessy PramudianiUniversitas Jambi2
David KusmawanUniversitas Jambi2
Hendra Dhermawan SitanggangUniversitas Jambi2
La Ode ReskiaddinUniversitas Jambi2
Sri Astuti SiregarUniversitas Jambi2
Puspita SariAfiliasi tidak diketahui2
Arnild Augina MekarisceUniversitas Jambi1
Intan Tri ThursinaUniversitas Jambi1
Zavira NadwaUniversitas Jambi1
Hutwan SyarifuddinUniversitas Jambi1
Desi AndrayaniUniversitas Jambi1
Amir AndyUniversitas Jambi1
Lanita UsiUniversitas Jambi1
Diah Tri UtamiUniversitas Jambi1
Muthia MutmainnahUniversitas Jambi1
Riska Amalya NasutionUniversitas Jambi1
Willia Novita Eka RiniUniversitas Jambi1
Andini Dwi MaharaniUniversitas Jambi1
Oka LesmanaUniversitas Jambi1
Nurlinawati NurlinawatiUniversitas Jambi1
Elisma ElismaUniversitas Jambi1
Andi AmirAfiliasi tidak diketahui1
Budi JustitiaUniversitas Jambi1
Vinna Rahayu NingsihAfiliasi tidak diketahui1
Nakhlatul AisyaAfiliasi tidak diketahui1
Ummi KalsumAfiliasi tidak diketahui1
Muldiasman MuldiasmanUniversitas Jambi1
Tarra OctavianaAfiliasi tidak diketahui1
Friska IndrianiUniversitas Jambi1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/jkmj/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Analisis Tingkat Kepuasan Pasien Rawat Jalan di Puskesmas Simpang IV Sipin Kota Jambi</dc:title>
	<dc:creator xml:lang="en">Guspianto, Guspianto</dc:creator>
	<dc:creator xml:lang="en">Lobat, Maya Erni</dc:creator>
	<dc:creator xml:lang="en">Wardiah, Rizaliah</dc:creator>
	<dc:description xml:lang="en">Quality is a dynamic condition associated with products, services, people, processes and the environment that meet and exceed expectations. Patient satisfaction was closely related to the quality of health services. This study aims to analyze the level of satisfaction and priorities for improving the quality of services among outpatients at Puskesmas Simpang IV Sipin. The quantitative descriptive study with a cross-sectional approach was conducted through interviews with 106 patients who were met during a visit to the Puskesmas. Data analysis was conducted with univariate and Cartesius diagram analysis. The results of study obtained an outpatient satisfaction level at Puskesmas Simpang IV Sipin Health Center of 78.63% and it was recommended for Puskesmas Simpang IV Sipin to prioritize efforts to improve service quality by providing service instructions or information, improving administrative services, increasing service timeliness, and increasing accuracy. and accuracy in providing services.</dc:description>
	<dc:publisher xml:lang="en">Program Studi Ilmu Kesehatan Masyarakat, Universitas Jambi</dc:publisher>
	<dc:date>2023-03-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/jkmj/article/view/21528</dc:identifier>
	<dc:identifier>10.22437/jkmj.v7i1.21528</dc:identifier>
	<dc:source xml:lang="en">Jurnal Kesmas Jambi; Vol. 7 No. 1 (2023): Vol. 7 No. 1 - Maret Tahun 2023; 14-21</dc:source>
	<dc:source>2580-5894</dc:source>
	<dc:source>2549-8053</dc:source>
	<dc:source>10.22437/jkmj.v7i1</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/jkmj/article/view/21528/15369</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2023 Guspianto, Maya Erni Lobat, Rizaliah Wardiah</dc:rights>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>