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Measuring Perceived e-Services Quality on Satisfaction of Islamic Saving and Credit Cooperatives

ADDIN · Vol. 13 No. 1 (2019) · pp. 193–214

DOI
10.21043/addin.v13i2.5793
ISSN
2476-9479, 0854-0594
Published
2019-02-01
Publisher
LPPM IAIN Kudus
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

The purpose of this study was to measure the effect of banking e-services quality on satisfaction of Islamic Saving and Credit Cooperatives. At present the banking sector is in a global business that prioritizes electronic services based on advances in information technology. The type of research methodology is field research and uses quantitative analysis based on primary data from 229 respondents total in Central Java Province. The results of testing the data using PLS Version 3.0, show that banking e-services quality has an effect on satisfaction of Islamic Saving and Credit Cooperatives. This is indicated by the magnitude of the e-services quality path coefficient on satisfaction and its significant is 0.461 to alpha 0.05, and t-value of the statistic is 7.754 * greater more than the t table is 1.65. this is indicates that e-services quality has a positive effect to satisfaction.

Keywords

Collaboration network of the authors

27 authors · 61 co-authorship links

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Co-authorOrganisationJoint articles
Desy MayasariAffiliation unknown2
Lintang AyuninggarAffiliation unknown2
Intan Novela Q AAffiliation unknown2
Haryuni HaryuniAffiliation unknown1
Endang SupraptiAffiliation unknown1
Suji Tegar PrasetioAffiliation unknown1
Sindi SuryaniAffiliation unknown1
Handung NuryadiAffiliation unknown1
Penny RahmawatyAffiliation unknown1
Lilik WahyudiAffiliation unknown1
Ahmad Ikhwan SetiawanAffiliation unknown1
Indra UtamaAffiliation unknown1
Nury Ariani WulansariAffiliation unknown1
Andhi WijayantoAffiliation unknown1
Ellen Pramesti WijayaAffiliation unknown1
Doddy SetiawanAffiliation unknown1
Irwan TrinugrohoAffiliation unknown1
Dian Safitri Pantja KoesoemasariAffiliation unknown1
Khresna Bayu SangkaAffiliation unknown1
Dewi IsmoyowatiAffiliation unknown1
Catur SugiartoAffiliation unknown1
Astri SuryantiAffiliation unknown1
Sri Hestiningsih WidiyantiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) http://journal.stainkudus.ac.id/index.php/Addin/oai, first harvested 8 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Measuring Perceived e-Services Quality on Satisfaction of Islamic Saving and Credit Cooperatives</dc:title>
	<dc:creator>Ningsih, Ekawati Rahayu</dc:creator>
	<dc:creator>Haryono, Tulus</dc:creator>
	<dc:creator>Sawitri, Hunik Sri Runing</dc:creator>
	<dc:creator>Harsono, Mugi</dc:creator>
	<dc:subject xml:lang="en-US">E-Services Quality; Banking; Satisfation; Islamic Saving and Credit Cooperatives</dc:subject>
	<dc:description xml:lang="en-US">The purpose of this study was to measure the effect of banking e-services quality on satisfaction of Islamic Saving and Credit Cooperatives. At present the banking sector is in a global business that prioritizes electronic services based on advances in information technology. The type of research methodology is field research and uses quantitative analysis based on primary data from 229 respondents total in Central Java Province. The results of testing the data using PLS Version 3.0, show that banking e-services quality has an effect on satisfaction of Islamic Saving and Credit Cooperatives. This is indicated by the magnitude of the e-services quality path coefficient on satisfaction and its significant is 0.461 to alpha 0.05, and t-value of the statistic is 7.754 * greater more than the t table is 1.65. this is indicates that e-services quality has a positive effect to satisfaction.</dc:description>
	<dc:publisher xml:lang="en-US">LPPM IAIN Kudus</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2019-02-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US"></dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>http://journal.stainkudus.ac.id/index.php/Addin/article/view/5793</dc:identifier>
	<dc:identifier>10.21043/addin.v13i2.5793</dc:identifier>
	<dc:source xml:lang="en-US">Addin; Vol 13, No 1 (2019): ADDIN; 193-214</dc:source>
	<dc:source xml:lang="id-ID">ADDIN; Vol 13, No 1 (2019): ADDIN; 193-214</dc:source>
	<dc:source>2476-9479</dc:source>
	<dc:source>0854-0594</dc:source>
	<dc:source>10.21043/addin.v13i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>http://journal.stainkudus.ac.id/index.php/Addin/article/view/5793/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 ADDIN</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>