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Penilaian Kepuasan Karyawan pada Sistem Pengelolaan Organisasi di RSUD Dr. Soetomo Surabaya

Jurnal Administrasi Kesehatan Indonesia · Vol. 6 No. 2 (2018) · pp. 180–188

DOI
10.20473/jaki.v6i2.2018.180-188
ISSN
2540-9301, 2303-3592
Published
2018-12-07
Publisher
Universitas Airlangga
Language
eng

Abstract

Background: Assessment of employee's job satisfaction in an organization management system was conducted periodically by Dr. Soetemo Hospital. The data can be an archive of organizational value, supervision reinforcement, and effective communication for the manager. The measurement of employees' job satisfactionwas performed through Job Description Index (JDI).Aim: The aim of the research was to measure job satisfaction level of the employee at Dr. Soetomo Hospital.Method: The population of this study was 4347 employees at Dr. Soetomo Hospital, but only 413 were taken as the samples. The sample was calculated by Slovin formula. This sample size was taken based on proportional number of profession and department at Dr. Soetomo Hospital.Results: Most of the employees gave good assessment on Job Description Index (JDI) indicators among others which include job in general (78.9%), pay (59.1%), opportunities for promotion (67.3%), supervision (74.6%), people in present job (73.6%) and work in Present Job (72.9%). If JDI indicators are valued as employees' job satisfaction, it can be said that most of employees felt satisfied about the organization's management system at Dr. Soetomo Hospital, Surabaya (80,6%). However, there were still 12.3% of employees feeling unsatisfied about the organization's management system at Dr. Soetomo Surabaya Hospital.Conclusion: Overall, many staffs mentioned that their income and compensation were respectively bad and very bad. The study provides implications for increasing opportunities of staff's salary and career path such as promotions.Keywords: employee's job satisfaction, hospital, Job Description Index

Collaboration network of the authors

27 authors · 48 co-authorship links · 17 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Airlangga
  • Politeknik Negeri Jember
  • National Research and Innovation Agency
  • Diponegoro University
  • State University of Semarang
  • Sunan Gunung Djati State Islamic University Bandung
  • University of Indonesia
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Ernawaty ErnawatyUniversitas Airlangga2
Nurhasmadiar NandiniDiponegoro University2
Nuzulul Kusuma PutriUniversitas Airlangga1
Hario MegatsariUniversitas Airlangga1
Lailatul MaghfirohState University of Semarang1
Stefania Widya SetyaningtyasUniversitas Airlangga1
Trias MahmudionoUniversitas Airlangga1
Susi HidayahUniversitas Airlangga1
Yurike Dhika AdhelaUniversitas Airlangga1
Taufan BramantoroUniversitas Airlangga1
Candra SetyawatiUniversitas Airlangga1
Farida IlmahUniversitas Airlangga1
Afifah Nasyahta DilaUniversitas Airlangga1
Aqsha Yuldan ArifadaUniversitas Airlangga1
Iwan Budi SetiawanSunan Gunung Djati State Islamic University Bandung1
Alissa Sita PertiwiUniversity of Indonesia1
Gamasiano AlfiansyahPoliteknik Negeri Jember1
Dewi Retno SuminarUniversitas Airlangga1
Ulfia Hazna SafiraUniversitas Airlangga1
Sinta Dewi LestyoningrumNational Research and Innovation Agency1
Djazuly ChalidyantoUniversitas Airlangga1
Maznah DahluiUniversitas Airlangga1
Ratna Dwi WulandariUniversitas Airlangga1
Agung Dwi LaksonoNational Research and Innovation Agency1
Atika Binti UtariUniversitas Airlangga1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JAKI/oai, first harvested 9 Nov 2026, last seen 9 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Penilaian Kepuasan Karyawan pada Sistem Pengelolaan Organisasi di RSUD Dr. Soetomo Surabaya</dc:title>
	<dc:creator>Santi, Maya Weka</dc:creator>
	<dc:creator>Rochmah, Thinni Nurul</dc:creator>
	<dc:description xml:lang="en-US">Background: Assessment of employee's job satisfaction in an organization management system was conducted periodically by Dr. Soetemo Hospital. The data can be an archive of organizational value, supervision reinforcement, and effective communication for the manager. The measurement of employees' job satisfactionwas performed through Job Description Index (JDI).Aim: The aim of the research was to measure job satisfaction level of the employee at Dr. Soetomo Hospital.Method: The population of this study was 4347 employees at Dr. Soetomo Hospital, but only 413 were taken as the samples. The sample was calculated by Slovin formula. This sample size was taken based on proportional number of profession and department at Dr. Soetomo Hospital.Results: Most of the employees gave good assessment on Job Description Index (JDI) indicators among others which include job in general (78.9%), pay (59.1%), opportunities for promotion (67.3%), supervision (74.6%), people in present job (73.6%) and work in Present Job (72.9%). If JDI indicators are valued as employees' job satisfaction, it can be said that most of employees felt satisfied about the organization's management system at Dr. Soetomo Hospital, Surabaya (80,6%). However, there were still 12.3% of employees feeling unsatisfied about the organization's management system at Dr. Soetomo Surabaya Hospital.Conclusion: Overall, many staffs mentioned that their income and compensation were respectively bad and very bad. The study provides implications for increasing opportunities of staff's salary and career path such as promotions.Keywords: employee's job satisfaction, hospital, Job Description Index</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2018-12-07</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-Reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JAKI/article/view/8322</dc:identifier>
	<dc:identifier>10.20473/jaki.v6i2.2018.180-188</dc:identifier>
	<dc:source xml:lang="en-US">Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia); Vol. 6 No. 2 (2018); 180-188</dc:source>
	<dc:source>2540-9301</dc:source>
	<dc:source>2303-3592</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JAKI/article/view/8322/6422</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2018 Maya Weka Santi, Thinni Nurul Roschmah</dc:rights>
</oai_dc:dc>