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PARENTS' SATISFACTION WITH MEASLES RUBELLA IMMUNIZATION SERVICES FOR SCHOOLERS DURING THE COVID-19 PANDEMIC

Jurnal Administrasi Kesehatan Indonesia · Vol. 10 No. 1 (2022) · pp. 41–49

DOI
10.20473/jaki.v10i1.2022.41-49
ISSN
2540-9301, 2303-3592
Published
2022-06-30
Publisher
Universitas Airlangga
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

Background: Measles Rubella (MR) immunization coverage for schoolers in Semarang City decreased to 92.7% in 2020 due to the COVID-19 pandemic. However, in practice, many parents still complain about MR immunization services for schoolers. Aims: This study aimed to determine parental satisfaction with MR immunization services during the COVID-19 pandemic. Methods: This quantitative study used a cross-sectional approach. Purposive and proportional sampling was used to select 102 samples. Data collection was done through questionnaire, and data were analyzed using the chi-square test and importance-performance analysis test. Results: The lowest suitability dimension level was tangibility (81.52%), followed by responsiveness (86.6%). The reliability dimension had the highest average conformity level (92.87%). The priority items for improvement were related to health workers' compliance with the use of complete personal protective equipment (PPE), spacious immunization service rooms, registration officers' responsiveness in giving directions, punctual immunizations distribution, polite and friendly registration services officers, as well as health workers' initiative to remind parents about health protocols. Bivariate analysis showed there was no relationship between respondents' characteristics and their satisfaction level. Conclusion: Parental satisfaction with MR immunization services for schoolers did not match their expectations; therefore, it is necessary to improve future immunization services.

Keywords

Collaboration network of the authors

36 authors · 119 co-authorship links

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  • Padjadjaran University
  • Affiliation unknown
  • Different organisations
  • Same organisation
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  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Sutopo Patria JatiAffiliation unknown6
Sutopo PatriajatiAffiliation unknown3
Antono SuryoputroAffiliation unknown3
Rani Tiyas BudiyantiAffiliation unknown2
Apoina KartiniAffiliation unknown2
Aditya KusumawatiAffiliation unknown2
Novia HandayaniAffiliation unknown2
Martini MartiniAffiliation unknown2
Farid AgushybanaAffiliation unknown2
Firmansyah Kholiq Pradana P. HAffiliation unknown1
BudiyonoAffiliation unknown1
Tutut Okta HardiyantiAffiliation unknown1
MartiniAffiliation unknown1
Mateus Sakundarno AdiAffiliation unknown1
Cahya Tri PurnamiAffiliation unknown1
Ana Pujianti HarahapAffiliation unknown1
Bintang Agustina PratiwiAffiliation unknown1
Budiyono BudiyonoAffiliation unknown1
Armunanto ArmunantoAffiliation unknown1
Syamsulhuda BMAffiliation unknown1
Mahalul AzamAffiliation unknown1
Nur Endah WahyuningsihAffiliation unknown1
Puteri Inandin NabihaAffiliation unknown1
Sri WinarniPadjadjaran University1
Nur KhafidhohAffiliation unknown1
S.A. NugraheniAffiliation unknown1
Nurhasmadiar NandiniAffiliation unknown1
Margaretha Inadyas VerganzaAffiliation unknown1
Jihan Nurul Qamariah KhalishahAffiliation unknown1
Antono SurjoputroAffiliation unknown1
Marselli Widya LestariAffiliation unknown1
Christin Hiyana Tungga DewiAffiliation unknown1
Mohammad Zen RahfiluddinAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JAKI/oai, first harvested 9 Nov 2026, last seen 9 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">PARENTS' SATISFACTION WITH MEASLES RUBELLA IMMUNIZATION SERVICES FOR SCHOOLERS DURING THE COVID-19 PANDEMIC</dc:title>
	<dc:creator>Pradini, Lolita Indah</dc:creator>
	<dc:creator>Sriatmi, Ayun</dc:creator>
	<dc:creator>Fatmasari, Eka Yunila</dc:creator>
	<dc:subject xml:lang="en-US">COVID-19</dc:subject>
	<dc:subject xml:lang="en-US">MR immunization</dc:subject>
	<dc:subject xml:lang="en-US">satisfaction</dc:subject>
	<dc:subject xml:lang="en-US">COVID-19</dc:subject>
	<dc:subject xml:lang="en-US">MR immunization</dc:subject>
	<dc:subject xml:lang="en-US">satisfaction</dc:subject>
	<dc:description xml:lang="en-US">Background: Measles Rubella (MR) immunization coverage for schoolers in Semarang City decreased to 92.7% in 2020 due to the COVID-19 pandemic. However, in practice, many parents still complain about MR immunization services for schoolers.
Aims: This study aimed to determine parental satisfaction with MR immunization services during the COVID-19 pandemic.
Methods: This quantitative study used a cross-sectional approach. Purposive and proportional sampling was used to select 102 samples. Data collection was done through questionnaire, and data were analyzed using the chi-square test and importance-performance analysis test.
Results: The lowest suitability dimension level was tangibility (81.52%), followed by responsiveness (86.6%). The reliability dimension had the highest average conformity level (92.87%). The priority items for improvement were related to health workers' compliance with the use of complete personal protective equipment (PPE), spacious immunization service rooms, registration officers' responsiveness in giving directions, punctual immunizations distribution, polite and friendly registration services officers, as well as health workers' initiative to remind parents about health protocols. Bivariate analysis showed there was no relationship between respondents' characteristics and their satisfaction level.
Conclusion: Parental satisfaction with MR immunization services for schoolers did not match their expectations; therefore, it is necessary to improve future immunization services.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2022-06-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-Reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:format>text/xml</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JAKI/article/view/27637</dc:identifier>
	<dc:identifier>10.20473/jaki.v10i1.2022.41-49</dc:identifier>
	<dc:source xml:lang="en-US">Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia); Vol. 10 No. 1 (2022):  June; 41-49</dc:source>
	<dc:source>2540-9301</dc:source>
	<dc:source>2303-3592</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JAKI/article/view/27637/21806</dc:relation>
	<dc:relation>https://e-journal.unair.ac.id/JAKI/article/view/27637/21807</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Lolita Indah Pradini, Ayun Sriatmi, Eka Yunila Fatmasari</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>