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Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius
QIJIS (Qudus International Journal Of Islamic Studies)
ISSN 2476-9304, 2355-1895
Published 2018-08-24
Publisher IAIN Kudus
Language eng
Abstract
As a Muslim minority country located far off the east coast of South Africa, Mauritius has successfully introduced Islamic finance since 1998. However, the development is not as expected since two Islamic banking windows were closed down and the only Islamic commercial bank in the country has been struggling hard in order to generate favorable expected profits. The aims of this study are to investigate the bank selection criteria among Muslims in Mauritius and to evaluate the customer satisfaction upon the Islamic banking service quality in the country. The findings show that privacy, easy access, service quality, facilities, transparency and bank reputation are the factors influence Muslim Mauritian to patronize bank and interestingly religion and religiosity are out of it. The importance – performance analysis is used to provide an interesting visual analysis on the service quality items examined. The findings suggest that Islamic banks must improve their Tangible and Reliability aspects in order to satisfy the customers and eventually become more profitable.
Collaboration network of the authors
20 authors ·
35 co-authorship links
· 24 across different organisations
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Metadata source: OAI-PMH (metadata jurnal) http://journal.stainkudus.ac.id/index.php/QIJIS/oai, first harvested 10 Nov 2026, last seen 10 Nov 2026.
Original metadata (oai_dc)
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<dc:title xml:lang="en-US">Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius</dc:title>
<dc:creator>Abduh, Muhamad</dc:creator>
<dc:creator>Ramjaun, Shaheen Bibi</dc:creator>
<dc:creator>Mustaqim, Muhamad</dc:creator>
<dc:subject xml:lang="en-US"></dc:subject>
<dc:subject xml:lang="en-US">Mauritius; Islamic bank; bank selection criteria; service quality; importance-performance analysis</dc:subject>
<dc:description xml:lang="en-US">As a Muslim minority country located far off the east coast of South Africa, Mauritius has successfully introduced Islamic finance since 1998. However, the development is not as expected since two Islamic banking windows were closed down and the only Islamic commercial bank in the country has been struggling hard in order to generate favorable expected profits. The aims of this study are to investigate the bank selection criteria among Muslims in Mauritius and to evaluate the customer satisfaction upon the Islamic banking service quality in the country. The findings show that privacy, easy access, service quality, facilities, transparency and bank reputation are the factors influence Muslim Mauritian to patronize bank and interestingly religion and religiosity are out of it. The importance – performance analysis is used to provide an interesting visual analysis on the service quality items examined. The findings suggest that Islamic banks must improve their Tangible and Reliability aspects in order to satisfy the customers and eventually become more profitable.</dc:description>
<dc:publisher xml:lang="en-US">IAIN Kudus</dc:publisher>
<dc:contributor xml:lang="en-US"></dc:contributor>
<dc:date>2018-08-24</dc:date>
<dc:type>info:eu-repo/semantics/article</dc:type>
<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
<dc:format>application/pdf</dc:format>
<dc:identifier>http://journal.stainkudus.ac.id/index.php/QIJIS/article/view/3756</dc:identifier>
<dc:identifier>10.21043/qijis.v6i2.3756</dc:identifier>
<dc:source xml:lang="id-ID">QIJIS; Vol 6, No 2 (2018); 221-250</dc:source>
<dc:source xml:lang="en-US">QIJIS (Qudus International Journal of Islamic Studies); Vol 6, No 2 (2018); 221-250</dc:source>
<dc:source>2476-9304</dc:source>
<dc:source>2355-1895</dc:source>
<dc:source>10.21043/qijis.v6i2</dc:source>
<dc:language>eng</dc:language>
<dc:relation>http://journal.stainkudus.ac.id/index.php/QIJIS/article/view/3756/pdf</dc:relation>
<dc:relation>http://journal.stainkudus.ac.id/index.php/QIJIS/article/downloadSuppFile/3756/319</dc:relation>
<dc:rights xml:lang="en-US">Copyright (c) 2018 Muhamad Abduh, Shaheen Bibi Ramjaun</dc:rights>
<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>
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Cite this article
APA 7
Abduh, M., Ramjaun, S. B., & Mustaqim, M. (2018). Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius. QIJIS (Qudus International Journal Of Islamic Studies), 6(2), 221–250. https://doi.org/10.21043/qijis.v6i2.3756
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IEEE
M. Abduh, S. B. Ramjaun, and M. Mustaqim, “Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius,” QIJIS (Qudus International Journal Of Islamic Studies), vol. 6, no. 2, pp. 221–250, 2018, doi: 10.21043/qijis.v6i2.3756.
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