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Complaints of Computer Vision Syndrome in Telemarketing Workers at Bank X in Jakarta

The Indonesian Journal Of Occupational Safety and Health · Vol. 11 No. 2 (2022) · pp. 215–223

DOI
10.20473/ijosh.v11i2.2022.215-223
ISSN
2540-7872, 2301-8046
Published
2022-08-01
Publisher
Universitas Airlangga
Language
eng
License
creativecommons.org/licenses/by-nc-sa/4.0

Abstract

Introduction: Computer Vision Syndrome (CVS) or digital eye strain is a collection of eye problems related to vision. The telemarketing division in Bank X has 10 hours working time per day and 60 hours per week. This study aimed to determine CVS complaints among telemarketing workers and analyze the factors that caused CVS complaints in workers. Methods: The study used a cross-sectional study design, with a total sample of 53 workers. The variables studied were lighting intensity, monitor distance, age, refractive disorders, eye rest, and eye protection. The study used a lux meter to measure the light intensity and the Snellen chart to see eye refraction abnormalities. Results: The results determined that 77.4% of computer workers in Bank X Telemarketing division experienced CVS complaints while 22.6% did not experience CVS. The results of statistical tests showed that light intensity, monitor distance, refractive disorders, and eye rest were associated with CVS complaints, while age and eye protection equipment were not related to CVS complaints. Conclusion: Most telemarketing workers experienced CVS complaints caused by lighting intensity, monitor distance, refractive disorders, and eye rest.

Keywords

Collaboration network of the authors

32 authors · 129 co-authorship links · 16 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Sriwijaya University
  • Hasanuddin University
  • University of Brawijaya
  • University of Manchester
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Novrikasari NovrikasariSriwijaya University10
Titi NurhalizaSriwijaya University8
Ezmeyralda PutriSriwijaya University4
NovrikasariAffiliation unknown4
Deyan Pratama PutraSriwijaya University4
Vira Nalia MaharaniSriwijaya University3
Adisyah Fitrah RahmadiniSriwijaya University3
Nurmalia ErmiSriwijaya University3
Suci WulandariSriwijaya University3
Mochammad Malik IbrahimSriwijaya University2
Imelda Gernauli PurbaSriwijaya University1
Inoy TrisnainiSriwijaya University1
Muhammad Bayu MarioHasanuddin University1
Muh. Ridha Taqwa TangHasanuddin University1
Ito FernandoUniversity of Brawijaya1
NurwahidaAffiliation unknown1
Leknath KafleAffiliation unknown1
Samir AMAffiliation unknown1
Eirene BrugmanHasanuddin University1
William Yeremia PatasikHasanuddin University1
Mukhti MuhammadHasanuddin University1
Ahmad Arisandi JamalHasanuddin University1
Haerawati IdrisSriwijaya University1
Asmaripa AinySriwijaya University1
Asri MaharaniUniversity of Manchester1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/IJOSH/oai, first harvested 10 Nov 2026, last seen 10 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Complaints of Computer Vision Syndrome in Telemarketing Workers at Bank X  in Jakarta</dc:title>
	<dc:creator>Nugroho, Nanda Waskito</dc:creator>
	<dc:creator>Lestari, Mona</dc:creator>
	<dc:creator>Camelia, Anita</dc:creator>
	<dc:creator>Andarini, Desheila</dc:creator>
	<dc:creator>Rosyada, Amrina</dc:creator>
	<dc:creator>Nandini, Rizka Faliria</dc:creator>
	<dc:creator>Fujianti, Poppy</dc:creator>
	<dc:subject xml:lang="en-US">computer vision syndrome complaints</dc:subject>
	<dc:subject xml:lang="en-US">eye rest</dc:subject>
	<dc:subject xml:lang="en-US">lighting intensity</dc:subject>
	<dc:subject xml:lang="en-US">snellen chart</dc:subject>
	<dc:description xml:lang="en-US">Introduction: Computer Vision Syndrome (CVS) or digital eye strain is a collection of eye problems related to vision. The telemarketing division in Bank X has 10 hours working time per day and 60 hours per week. This study aimed to determine CVS complaints among telemarketing workers and analyze the factors that caused CVS complaints in workers. Methods: The study used a cross-sectional study design, with a total sample of 53 workers. The variables studied were lighting intensity, monitor distance, age, refractive disorders, eye rest, and eye protection. The study used a lux meter to measure the light intensity and the Snellen chart to see eye refraction abnormalities. Results: The results determined that 77.4% of computer workers in Bank X Telemarketing division experienced CVS complaints while 22.6% did not experience CVS. The results of statistical tests showed that light intensity, monitor distance, refractive disorders, and eye rest were associated with CVS complaints, while age and eye protection equipment were not related to CVS complaints. Conclusion: Most telemarketing workers experienced CVS complaints caused by lighting intensity, monitor distance, refractive disorders, and eye rest.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2022-08-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/IJOSH/article/view/25454</dc:identifier>
	<dc:identifier>10.20473/ijosh.v11i2.2022.215-223</dc:identifier>
	<dc:source xml:lang="en-US">The Indonesian Journal of Occupational Safety and Health; Vol. 11 No. 2 (2022): The Indonesian Journal of Occupational Safety and Health; 215-223</dc:source>
	<dc:source>2540-7872</dc:source>
	<dc:source>2301-8046</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/IJOSH/article/view/25454/22106</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 The Indonesian Journal Of Occupational Safety and Health</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
</oai_dc:dc>