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Understanding The Plurality Of Consumer Dispute Resolution In Indonesia: A Comparative Study With Singapore

Yuridika · Vol. 34 No. 1 (2019) · pp. 1–20

DOI
10.20473/ydk.v34i1.9091
ISSN
2528-3103, 0215-840X
Published
2019-01-01
Publisher
Universitas Airlangga
Language
eng

Abstract

Globalization has impacted many aspects of human life. It accelerates trade transactions between producers and consumers. Despite of numerous advantageous it brings, globalization also has a potential to cause various disadvantageous and loss to the consumers that ultimately lead to consumer disputes. In general, consumer disputes involve small amount of loss and complaint filed by the consumers for material compensation. In Indonesia, consumer dispute resolution is carried out not only by the Consumer Dispute Settlement Body (BPSK) but also through the courts. Recently, there are many newly-established consumer dispute settlement institutions. This article is part of a completed study discussing a plurality of consumer dispute settlement in Indonesia and a comparative analysis with the one available in Singapore. The study applies normative juridical research method and qualitative juridical analysis, it can be concluded that the plurality of consumer dispute settlement in Indonesia has led to convoluted mechanisms and procedures in settling disputes. This leads to a lack of legal certainty. The comparative law study being the instrument of this study is a critical instrument in the framework of legal reformation. Result shows that in Singapore, consumer disputes are resolved by a Small Claims Procedure method on State Court and through CASE as a private nonlitigation agency with specific consumer characteristics and disputes.

Keywords

Collaboration network of the authors

23 authors · 47 co-authorship links

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Co-authorOrganisationJoint articles
Lies SulistianiAffiliation unknown4
Lastuti AbubakarAffiliation unknown3
HAZAR KUSMAYANTIAffiliation unknown2
Artaji ArtajiAffiliation unknown2
Ramalinggam RajamanickamAffiliation unknown2
Bambang Daru NugrohoAffiliation unknown1
Efa Laela FakhirahAffiliation unknown1
Sherly Ayuna PutriAffiliation unknown1
Chami YassineAffiliation unknown1
Dwi Bintang SatrioAffiliation unknown1
Ramalinggam RajamanicamAffiliation unknown1
Elisatris GultomAffiliation unknown1
Puteri NurjanahAffiliation unknown1
Melin SimorangkirAffiliation unknown1
Sherly Ayuna PutriAffiliation unknown1
Souad Ahmed EzzeroualiAffiliation unknown1
Isis IkhwansyahAffiliation unknown1
Anisha Desiliana RestiAffiliation unknown1
Ijud TajudinAffiliation unknown1
Christian TobingAffiliation unknown1
Deny HaspadaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/YDK/oai, first harvested 10 Nov 2026, last seen 10 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Understanding The Plurality Of Consumer Dispute Resolution In Indonesia: A Comparative Study With Singapore</dc:title>
	<dc:creator>Afriana, Anita</dc:creator>
	<dc:creator>Fakhriah, Efa Laela</dc:creator>
	<dc:subject xml:lang="en-US">Comparative Law</dc:subject>
	<dc:subject xml:lang="en-US">Plurality</dc:subject>
	<dc:subject xml:lang="en-US">Consumer Dispute.</dc:subject>
	<dc:description xml:lang="en-US">Globalization has impacted many aspects of human life. It accelerates trade transactions between producers and consumers. Despite of numerous advantageous it brings, globalization also has a potential to cause various disadvantageous and loss to the consumers that ultimately lead to consumer disputes. In general, consumer disputes involve small amount of loss and complaint filed by the consumers for material compensation. In Indonesia, consumer dispute resolution is carried out not only by the Consumer Dispute Settlement Body (BPSK) but also through the courts. Recently, there are many newly-established consumer dispute settlement institutions. This article is part of a completed study discussing a plurality of consumer dispute settlement in Indonesia and a comparative analysis with the one available in Singapore. The study applies normative juridical research method and qualitative juridical analysis, it can be concluded that the plurality of consumer dispute settlement in Indonesia has led to convoluted mechanisms and procedures in settling disputes. This leads to a lack of legal certainty. The comparative law study being the instrument of this study is a critical instrument in the framework of legal reformation. Result shows that in Singapore, consumer disputes are resolved by a Small Claims Procedure method on State Court and through CASE as a private nonlitigation agency with specific consumer characteristics and disputes. </dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2019-01-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/YDK/article/view/9091</dc:identifier>
	<dc:identifier>10.20473/ydk.v34i1.9091</dc:identifier>
	<dc:source xml:lang="en-US">Yuridika; Vol. 34 No. 1 (2019): Volume 34 No 1 January 2019; 1-20</dc:source>
	<dc:source>2528-3103</dc:source>
	<dc:source>0215-840X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/YDK/article/view/9091/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 Yuridika</dc:rights>
</oai_dc:dc>