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ANALISIS SISTEM ANTRIAN PADA LOKET PENGURUSAN KARTU TANDA PENDUDUK (KTP) DI KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MUNA BARAT

Jurnal Manajemen dan Kewirausahaan · Vol. 14 No. 1 (2022)

DOI
10.55598/jmk.v14i1.26994
ISSN
2685-5151, 2085-0085
Published
2022-08-05
Publisher
Jurusan Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

This study aims to queuing analysis the card registrar at the resident service office and civil adminitration in the district Muna Barat. This research uses QM For Windows 5.2 software application with Waiting Lines analysis tool. Waiting Lines is used to process the queue, either queue of people or goods. This type of research is descriptive statistics with a qualitative approach. The results of this study indicate that, the average time that customers get at the time served always exceeds the standard time of service applied is 5 minutes, which is where time at 09:00-10:00 ie 5,08 minutes. Procces service always pass the standard time of service that is 5 minutes and this happens not only at certain hours but for all working hours.

Keywords

Collaboration network of the authors

40 authors · 182 co-authorship links · 4 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Lampung University
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Ahmad FaisolLampung University6
Nursaban RommyUniversitas Halu Oleo6
Juharsah JuharsahUniversitas Halu Oleo5
Aidin Hudani AwasinombuUniversitas Halu Oleo4
Samdin SamdinUniversitas Halu Oleo4
Sudirman ZaidUniversitas Halu Oleo4
Muhammad MasriUniversitas Halu Oleo4
Nasrul NasrulUniversitas Halu Oleo4
Hastuti HastutiUniversitas Halu Oleo3
Hayat YusufUniversitas Halu Oleo3
Murdjani KamaluddinUniversitas Halu Oleo3
Eliyanti Agus MokodompitUniversitas Halu Oleo2
Riski Amalia MadiUniversitas Halu Oleo2
Salma SalehUniversitas Halu Oleo2
Nursaban Rommy SulemanUniversitas Halu Oleo2
La Ode Asfahyadin AliddinUniversitas Halu Oleo2
Isalman IsalmanUniversitas Halu Oleo2
Hastuti HastutiUniversitas Halu Oleo2
La Ode Bahana AdamUniversitas Halu Oleo2
Nofal NurUniversitas Halu Oleo2
Nurlaila RamadhaniUniversitas Halu Oleo2
Wahyuniati HamidUniversitas Halu Oleo2
Sabri SabriUniversitas Halu Oleo2
Moh. AminUniversitas Halu Oleo2
Nurwati NurwatiUniversitas Halu Oleo2
Hartini HartiniUniversitas Halu Oleo2
Farah DzakirahUniversitas Halu Oleo1
Fabian FaqihUniversitas Halu Oleo1
Dewi Asyifa MutmainaUniversitas Halu Oleo1
Ibnu HajarUniversitas Halu Oleo1
Muhammad TaufikUniversitas Halu Oleo1
Muhamad Sunarno PurnamaUniversitas Halu Oleo1
Defry AlqadryUniversitas Halu Oleo1
Sri Wiyati MaharaniUniversitas Halu Oleo1
Ida Bagus Agung Surya AUniversitas Halu Oleo1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/manajemen/oai, first harvested 30 Oct 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">ANALISIS SISTEM ANTRIAN PADA LOKET PENGURUSAN KARTU TANDA PENDUDUK (KTP) DI KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MUNA BARAT</dc:title>
	<dc:creator>Fitriani, Fitriani</dc:creator>
	<dc:creator>Hatani, La</dc:creator>
	<dc:creator>Sinarwaty, Sinarwaty</dc:creator>
	<dc:creator>Sukotjo, Endro</dc:creator>
	<dc:creator>Hakim, Adnan</dc:creator>
	<dc:subject xml:lang="en-US">Manajemen Produksi; Production Management</dc:subject>
	<dc:subject xml:lang="en-US">Queue system; service optimization</dc:subject>
	<dc:subject xml:lang="en-US"></dc:subject>
	<dc:description xml:lang="en-US">This study aims to queuing analysis the card registrar at the resident service office and civil adminitration in the district Muna Barat.  This research uses QM For Windows 5.2 software application with Waiting Lines analysis tool. Waiting Lines is used to process the queue, either queue of people or goods. This type of research is descriptive statistics with a qualitative approach.  The results of this study indicate that, the average time that customers get at the time served always exceeds the standard time of service applied is 5 minutes, which is where time at 09:00-10:00 ie 5,08 minutes. Procces service always pass the standard time of service that is 5 minutes and this happens not only at certain hours but for all working hours.</dc:description>
	<dc:publisher xml:lang="en-US">Jurusan  Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2022-08-05</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US"></dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/manajemen/article/view/26994</dc:identifier>
	<dc:identifier>10.55598/jmk.v14i1.26994</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Manajemen dan Kewirausahaan; Vol 14, No 1 (2022): Edisi Januari; 338</dc:source>
	<dc:source>2685-5151</dc:source>
	<dc:source>2085-0085</dc:source>
	<dc:source>10.55598/jmk.v14i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/manajemen/article/view/26994/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Jurnal Manajemen dan Kewirausahaan</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>