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PENGARUH STORE ATMOSPHERE DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN INDOGROSIR KENDARI

Jurnal Manajemen dan Kewirausahaan · Vol. 15 No. 1 (2023) · pp. 104–115

DOI
10.55598/jmk.v15i1.30908
ISSN
2685-5151, 2085-0085
Published
2023-02-03
Publisher
Jurusan Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

This study aims to determine both simultaneously and partially from store atmosphere and service quality on customer loyalty at Indogrosir Kendari. The population in this study are customers who make transaction at Indogrosir Kendari whose number is unknown. The sample of this research is 65 respondents with accidental or convenience sampling technique. The data collection mrthod in this study used a questionnaire. this study uses multiple linear regression analysis. The results showed that both simultaneously ans partially store atmosphere and service quality had a positive and significant effect on indogrosir kendari customer loyalty. Which means that if the store atmosphere and service quality are good, it will tend to effect customer loyalty.

Keywords

Collaboration network of the authors

40 authors · 160 co-authorship links · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Endro SukotjoUniversitas Halu Oleo5
Buyung SaritaUniversitas Halu Oleo3
Juharsah JuharsahUniversitas Halu Oleo3
Salma SalehUniversitas Halu Oleo3
Sinarwaty SinarwatyUniversitas Halu Oleo3
Nursaban RommyUniversitas Halu Oleo3
Farhan Ramdhani IstianandarUniversitas Halu Oleo3
Wahyuniati HamidUniversitas Halu Oleo2
Laode Asfahyadin AliddinUniversitas Halu Oleo2
Jihan NoviantiUniversitas Halu Oleo2
Dedy Takdir SyaifuddinUniversitas Halu Oleo2
Sinarwati SinarwatiUniversitas Halu Oleo2
Nasrul NasrulUniversitas Halu Oleo2
Alida PalilatiUniversitas Halu Oleo2
Muh. Akbar MuktadirunUniversitas Halu Oleo1
Sujono SujonoUniversitas Halu Oleo1
Triya AndayaniUniversitas Halu Oleo1
Aidin Hudani AwasinombuUniversitas Halu Oleo1
Cahya Dwi SaputraUniversitas Halu Oleo1
Yusuf YusufUniversitas Halu Oleo1
Agustinus TangalayukUniversitas Halu Oleo1
Isalman IsalmanUniversitas Halu Oleo1
Nurlaila RamadhaniUniversitas Halu Oleo1
Kardita BasirAffiliation unknown1
Sujono SujonoAffiliation unknown1
Unika Oktaviani DamauUniversitas Halu Oleo1
Nuryamin BudiUniversitas Halu Oleo1
Dicky KoeswaraUniversitas Halu Oleo1
Asrip PuteraUniversitas Halu Oleo1
Emiyanti EmiyantiUniversitas Halu Oleo1
Rachmat Riyaldi HasanAffiliation unknown1
Laode Asfahyadin AliddinAffiliation unknown1
Adnan HakimAffiliation unknown1
Sabri SabriAffiliation unknown1
Elmi PebriantiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/manajemen/oai, first harvested 30 Oct 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">PENGARUH STORE ATMOSPHERE DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN INDOGROSIR KENDARI</dc:title>
	<dc:creator>Imam, Haris Khoirul Imam Khoirul</dc:creator>
	<dc:creator>Zaid, Sudirman</dc:creator>
	<dc:creator>Nur, Nofal</dc:creator>
	<dc:creator>Masri, Muhamad</dc:creator>
	<dc:creator>Madi, Riski Amalia</dc:creator>
	<dc:subject xml:lang="en-US"></dc:subject>
	<dc:subject xml:lang="en-US">Store Atmosphere, Service Quality, Customer Loyalty</dc:subject>
	<dc:subject xml:lang="en-US"></dc:subject>
	<dc:description xml:lang="en-US">This study aims to determine both simultaneously and partially from store atmosphere and service quality on customer loyalty at Indogrosir Kendari. The population in this study are customers who make transaction at Indogrosir Kendari whose number is unknown. The sample of this research is 65 respondents with accidental or convenience sampling technique. The data collection mrthod in this study used a questionnaire. this study uses multiple linear regression analysis. The results showed that both simultaneously ans partially store atmosphere and service quality had a positive and significant effect on indogrosir kendari customer loyalty. Which means that if the store atmosphere and service quality are good, it will tend to effect customer loyalty.</dc:description>
	<dc:publisher xml:lang="en-US">Jurusan  Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2023-02-03</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US"></dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/manajemen/article/view/30908</dc:identifier>
	<dc:identifier>10.55598/jmk.v15i1.30908</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Manajemen dan Kewirausahaan; Vol 15, No 1 (2023): Edisi Januari; 104-115</dc:source>
	<dc:source>2685-5151</dc:source>
	<dc:source>2085-0085</dc:source>
	<dc:source>10.55598/jmk.v15i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/manajemen/article/view/30908/17481</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2023 Jurnal Manajemen dan Kewirausahaan</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>