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KUALITAS PELAYANAN BIDANG PENDIDIKAN DASAR DI KECAMATAN KULISUSU KABUPATEN BUTON UTARA

Journal Publicuho · Vol. 4 No. 4 (2021) · pp. 1156–1166

DOI
10.35817/jpu.v4i4.21956
ISSN
2621-1351, 2685-0729
Published
2021-12-07
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

The purpose of this study was to determine and analyze the quality of services in the field of basic education in Kulisusu District, North Buton Regency. This study uses a descriptive qualitative approach. There were 11 research informants consisting of the Head of the Education and Culture Office, Head of the GTK Division of the Education and Culture Office, Head of SD Lamoahi, Head of SD Lelamo, Head of SDN Wa Ode Buri, 3 teaching staff and 3 Committee Chairs. The selection of informants was done purposively. Data were collected through observation, interviews and document studies. The data collected was then analyzed descriptively qualitatively.The results showed that the quality of service in the field of basic education in Kulisusu District, North Buton Regency was not optimal. This can be seen from the 10 dimensions measured, indicating that the indicators of tangible, credibility, competent, reliable and security are not yet optimal and still require serious improvement. Meanwhile, indicators of access, courtersy, competent, responsiveness, communication, and understanding of the customer have been well fulfilled

Keywords

Collaboration network of the authors

40 authors · 155 co-authorship links · 21 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Indonesia Open University
  • Universitas Pasundan
  • National Research and Innovation Agency
  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Arifin UthaUniversitas Halu Oleo6
La TarifuUniversitas Halu Oleo5
Liwaul LiwaulUniversitas Halu Oleo4
Sartono SartonoUniversitas Halu Oleo3
Zulfiah LarisuUniversitas Halu Oleo3
Eko HariantoIndonesia Open University3
Jamal BakeUniversitas Halu Oleo3
Yaya MulyanaUniversitas Pasundan2
Jamal JamalUniversitas Halu Oleo2
Nurjannah NurjannahUniversitas Halu Oleo2
Asmal Randi AndaUniversitas Halu Oleo1
Muh Najib HussainUniversitas Halu Oleo1
Amin TundaUniversitas Halu Oleo1
Mohammad RahmansyahAffiliation unknown1
Taufik TaufikNational Research and Innovation Agency1
Muh. YusufUniversitas Halu Oleo1
La Ode AslimUniversitas Halu Oleo1
La Ode Muhammad ElwanAffiliation unknown1
Erni QomariyahAffiliation unknown1
Sarpin SarpinUniversitas Halu Oleo1
Syaifudin Suhri KasimUniversitas Halu Oleo1
Sarmadan SarmadanUniversitas Halu Oleo1
Megawati Asrul TawuloUniversitas Halu Oleo1
Faturachman Alputra SudirmanUniversitas Halu Oleo1
Muhammad RajabUniversitas Halu Oleo1
Bakri YusufUniversitas Halu Oleo1
La Ode Muhammad ElwanUniversitas Halu Oleo1
Sumadi DillaUniversitas Halu Oleo1
Rizal RizalInstitut Agama Islam Negeri Kendari1
Bakti BaktiUniversitas Halu Oleo1
Rahmah Djauziyah PatolaUniversitas Halu Oleo1
Ratna Sari DewiUniversitas Halu Oleo1
Rizka Ananda ChaisarahUniversitas Halu Oleo1
Veni Restu YolitaUniversitas Halu Oleo1
Nur Alam SyahUniversitas Halu Oleo1
Herman HermanUniversitas Halu Oleo1
Muh AmirUniversitas Halu Oleo1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/PUBLICUHO/oai, first harvested 31 Oct 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">KUALITAS PELAYANAN BIDANG PENDIDIKAN DASAR  DI KECAMATAN KULISUSU KABUPATEN BUTON UTARA</dc:title>
	<dc:creator>Mudae, La</dc:creator>
	<dc:creator>Jopang, Jopang</dc:creator>
	<dc:creator>Mulyana, Nana</dc:creator>
	<dc:subject xml:lang="en-US">public administration</dc:subject>
	<dc:subject xml:lang="en-US">Quality, Service, Basic Education</dc:subject>
	<dc:description xml:lang="en-US">The purpose of this study was to determine and analyze the quality of services in the field of basic education in Kulisusu District, North Buton Regency. This study uses a descriptive qualitative approach. There were 11 research informants consisting of the Head of the Education and Culture Office, Head of the GTK Division of the Education and Culture Office, Head of SD Lamoahi, Head of SD Lelamo, Head of SDN Wa Ode Buri, 3 teaching staff and 3 Committee Chairs. The selection of informants was done purposively. Data were collected through observation, interviews and document studies. The data collected was then analyzed descriptively qualitatively.The results showed that the quality of service in the field of basic education in Kulisusu District, North Buton Regency was not optimal. This can be seen from the 10 dimensions measured, indicating that the indicators of tangible, credibility, competent, reliable and security are not yet optimal and still require serious improvement. Meanwhile, indicators of access, courtersy, competent, responsiveness, communication, and understanding of the customer have been well fulfilled</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2021-12-07</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">Qualitative</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/21956</dc:identifier>
	<dc:identifier>10.35817/jpu.v4i4.21956</dc:identifier>
	<dc:source xml:lang="en-US">Journal Publicuho; Vol 4, No 4 (2021): November - January; 1156-1166</dc:source>
	<dc:source>2621-1351</dc:source>
	<dc:source>2685-0729</dc:source>
	<dc:source>10.35817/jpu.v4i4</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/21956/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 La Mudae, Jopang Jopang, Yaya Mukyana</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>