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ANALISIS DIMENSI DAN KULITAS PELAYANAN PUBLIK PEMERINTAH KECAMATAN WOLO KABUPATEN KOLAKA

Journal Publicuho · Vol. 5 No. 2 (2022) · pp. 489–498

DOI
10.35817/jpu.v5i2.26437
ISSN
2621-1351, 2685-0729
Published
2022-07-09
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This study examines the quality and accountability of public services in the Wolo District. The data collection method was carried out using a questionnaire circulated through a google form link to 109 respondents from 14 villages and villages in the Wolo District with characteristics between the ages of 15-65 years. Use SPSS (statistical package for the social sciences) version 20 tool to analyze data descriptively. The research results showed that the quality of public servants, especially sensitivity to the aspirations of the community, and the openness of the apparatus to the community are excellent. The value of efficiency and effectiveness of services is carried out properly, which is supported by the supervision of the leadership. There are service standards (SOPs) as guidelines. The personal behavior and attention of the apparatus to the community are excellent. However, some consider that the speed of responding to people's complaints is still low because professionalism and expertise are still low.

Keywords

Collaboration network of the authors

31 authors · 65 co-authorship links · 4 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • State University of Makassar
  • Universitas Veteran Republik Indonesia Makassar
  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Aminuddin AminuddinInstitut Agama Islam Negeri Kendari2
Yandres Answo Djedelbert LaoState University of Makassar1
Sukardi WedaState University of Makassar1
Sundi KombaUniversitas Halu Oleo1
Abdul Salam SahadiaUniversitas Halu Oleo1
Jopang JopangUniversitas Halu Oleo1
Muhamad KamalUniversitas Halu Oleo1
Abdul KadirUniversitas Halu Oleo1
Rodi RodiUniversitas Halu Oleo1
Chika Zafa LibrastiAffiliation unknown1
Ninik Endang PurwatiUniversitas Halu Oleo1
Esti MulyawatiUniversitas Halu Oleo1
Muh YusufUniversitas Halu Oleo1
Dewinta YulianaUniversitas Halu Oleo1
Akhyar AbdullahUniversitas Halu Oleo1
Altun AltunUniversitas Halu Oleo1
Makmur KambolongUniversitas Halu Oleo1
Nyilan SariUniversitas Halu Oleo1
Mustakim MustakimUniversitas Halu Oleo1
Jamsir JamsirUniversitas Halu Oleo1
Wa Ode MariosinAffiliation unknown1
Eka SuaibUniversitas Halu Oleo1
La Ode Ahmad DarmawanUniversitas Halu Oleo1
Rahman RahmanUniversitas Halu Oleo1
Masnia MasniaUniversitas Halu Oleo1
Wempy BangaUniversitas Halu Oleo1
Trisman AwaludinUniversitas Halu Oleo1
Liwaul LiwaulUniversitas Halu Oleo1
akbar hidayat ganiUniversitas Halu Oleo1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/PUBLICUHO/oai, first harvested 31 Oct 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">ANALISIS DIMENSI DAN KULITAS PELAYANAN PUBLIK PEMERINTAH KECAMATAN WOLO KABUPATEN KOLAKA</dc:title>
	<dc:creator>Basri, Muhammad</dc:creator>
	<dc:creator>Anas, Firdaus</dc:creator>
	<dc:subject xml:lang="en-US">public administration</dc:subject>
	<dc:subject xml:lang="en-US">Accountability, quality of service, service standards</dc:subject>
	<dc:description xml:lang="en-US">This study examines the quality and accountability of public services in the Wolo District. The data collection method was carried out using a questionnaire circulated through a google form link to 109 respondents from 14 villages and villages in the Wolo District with characteristics between the ages of 15-65 years. Use SPSS (statistical package for the social sciences) version 20 tool to analyze data descriptively. The research results showed that the quality of public servants, especially sensitivity to the aspirations of the community, and the openness of the apparatus to the community are excellent. The value of efficiency and effectiveness of services is carried out properly, which is supported by the supervision of the leadership. There are service standards (SOPs) as guidelines. The personal behavior and attention of the apparatus to the community are excellent. However, some consider that the speed of responding to people's complaints is still low because professionalism and expertise are still low.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2022-07-09</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">Qualitative</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/26437</dc:identifier>
	<dc:identifier>10.35817/jpu.v5i2.26437</dc:identifier>
	<dc:source xml:lang="en-US">Journal Publicuho; Vol 5, No 2 (2022): May-July; 489-498</dc:source>
	<dc:source>2621-1351</dc:source>
	<dc:source>2685-0729</dc:source>
	<dc:source>10.35817/jpu.v5i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/26437/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Muhammad Basri, Firdaus Anas</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
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