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Penerapan Metode Kano, Customer Satisfaction Index dan Quality Function Deployment dalam Menganalisis Kepuasan Mahasiswa Terhadap Penerapan MB-KM

ESTIMASI: Journal of Statistics and Its Application · Vol. 5 No. 1 (2024) · pp. 110–112

DOI
10.20956/ejsa.v5i1.26740
ISSN
2721-379X, 2721-3803
Published
2024-01-29
Publisher
Hasanuddin University
Language
en

Abstract

The implementation of the MB-KM program in Higher Education has a variety of obstacles based on points of view. Internship is a form of implementing the MB-KM program which involves students as executors of the program. This study aims to analyze student satisfaction with the implementation of MB-KM using the Kano method, Customer Satisfaction Index (CSI) and Quality Function Deployment (QFD). The Kano method aims to categorize variable attributes, the CSI method to calculate the overall level of satisfaction and the QFD to determine priority attribute improvements. Kano's results show that 5 attributes are in quadrant A, 30 attributes are in quadrant O, 5 attributes are in quadrant I and 13 attributes are in quadrant M. The results of the analysis of the Customer Satisfaction Index are 87.57% meaning students are "very satisfied". The final result of the HOQ attribute that is the priority is attribute.

Keywords

Collaboration network of the authors

21 authors · 70 co-authorship links · 18 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • State University of Gorontalo
  • Universitas Halu Oleo
  • Sultan Ageng Tirtayasa University
  • Sunan Kalijaga State Islamic University Yogyakarta
  • Universitas Pamulang
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Resmawan ResmawanState University of Gorontalo5
Lailany YahyaState University of Gorontalo4
Novianita AchmadState University of Gorontalo2
La Ode NasharState University of Gorontalo2
Nur Safitri AbdulState University of Gorontalo1
Gusti Arviana RahmanUniversitas Halu Oleo1
Syarif AbdullahSultan Ageng Tirtayasa University1
Sri Istiyarti Uswatun ChasanahSunan Kalijaga State Islamic University Yogyakarta1
Nina ValentikaUniversitas Pamulang1
Sri Lestari MahmudState University of Gorontalo1
Nazrilla Hasan LaitaState University of Gorontalo1
Asriadi AsriadiState University of Gorontalo1
Annisa Maharani BrahimState University of Gorontalo1
Amanda AdityaningrumState University of Gorontalo1
Rusniwati S. ImranState University of Gorontalo1
Melasarah Deswita RahmadiState University of Gorontalo1
Hasan S. PanigoroState University of Gorontalo1
Revandi S. PakayaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/ESTIMASI/oai, first harvested 2 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Penerapan Metode Kano, Customer Satisfaction Index dan Quality Function Deployment dalam Menganalisis Kepuasan Mahasiswa Terhadap Penerapan MB-KM</dc:title>
	<dc:creator xml:lang="en">Usman, Sri Adiningsi B.</dc:creator>
	<dc:creator xml:lang="en">Isa, Dewi Rahmawaty</dc:creator>
	<dc:creator xml:lang="en">Nuha, Agusyarif Rezka</dc:creator>
	<dc:subject xml:lang="en">Kano</dc:subject>
	<dc:subject xml:lang="en">Customer Satisfaction Index</dc:subject>
	<dc:subject xml:lang="en">Quality Function Deployment</dc:subject>
	<dc:subject xml:lang="en">MB-KM</dc:subject>
	<dc:subject xml:lang="en">Internship</dc:subject>
	<dc:description xml:lang="en">The implementation of the MB-KM program in Higher Education has a variety of obstacles based on points of view. Internship is a form of implementing the MB-KM program which involves students as executors of the program. This study aims to analyze student satisfaction with the implementation of MB-KM using the Kano method, Customer Satisfaction Index (CSI) and Quality Function Deployment (QFD). The Kano method aims to categorize variable attributes, the CSI method to calculate the overall level of satisfaction and the QFD to determine priority attribute improvements. Kano's results show that 5 attributes are in quadrant A, 30 attributes are in quadrant O, 5 attributes are in quadrant I and 13 attributes are in quadrant M. The results of the analysis of the Customer Satisfaction Index are 87.57% meaning students are "very satisfied". The final result of the HOQ attribute that is the priority is attribute  .</dc:description>
	<dc:publisher xml:lang="en">Hasanuddin University</dc:publisher>
	<dc:date>2024-01-29</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/ESTIMASI/article/view/26740</dc:identifier>
	<dc:identifier>10.20956/ejsa.v5i1.26740</dc:identifier>
	<dc:source xml:lang="en">ESTIMASI: Journal of Statistics and Its Application; Vol. 5, No. 1, Januari, 2024 : Estimasi; 110-112</dc:source>
	<dc:source>2721-379X</dc:source>
	<dc:source>2721-3803</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/ESTIMASI/article/view/26740/11189</dc:relation>
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