Melola Discovery

← Melola Discovery

Open access Journal SINTA 3

EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING

BAREKENG: Jurnal Ilmu Matematika dan Terapan · Vol. 18 No. 1 (2024) · pp. 0001–0018

DOI
10.30598/barekengvol18iss1pp0001-0018
ISSN
2615-3017, 1978-7227
Published
2024-03-01
Publisher
PATTIMURA UNIVERSITY
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

The M-Paspor application is an immigration service application. It is an application that is officially managed by the Directorate General of the Ministry of Law and Human Rights of the Republic of Indonesia. With this online service system, people who wish to apply for passports do not need to come to the office and stand in line to make passports, now they only need to access the Directorate General of Immigration's website or this mobile-based application to submit an application. This study aims to evaluate and provide recommendations for user interface improvements that can be proposed to improve the user experience of the M-Paspor application. This research used the design thinking method. Design thinking itself consists of five stages, namely empathy, define, idea, prototype, and test. Some of the problems in the user experience of the M-Paspor application are the confusing flow and interface, the loading process takes too long, the information guide is not informative, the display is boring and inconsistent. The user experience of the M-Paspor application has been tested with 15 respondents through five usability test task scenarios. The test results shown that the average aspect of effectiveness is 100%, the average aspect of efficiency is 0.133 goals/second with a range of 0.197 goals/second, and the average aspect of user satisfaction is 5.1 with a range of 2.4 (from a scale of 1 to 7).

Collaboration network of the authors

18 authors · 28 co-authorship links · 7 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Airlangga
  • University of Indonesia
  • Bandung Institute of Technology
  • Poltekkes Kemenkes Yogyakarta
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Kridanto SurendroBandung Institute of Technology1
Eva HariyantiUniversitas Airlangga1
Delia Putri FardaniUniversitas Airlangga1
Eto WuryantoUniversitas Airlangga1
Endah PurwantiUniversitas Airlangga1
Bagus Fery YantoUniversitas Airlangga1
Rivanda PutraUniversitas Airlangga1
Ira PuspitasariUniversitas Airlangga1
Damar DananjayaAffiliation unknown1
Rini SemiatiUniversitas Airlangga1
Bambang WispriyonoUniversity of Indonesia1
Iqbal ArdiansyahUniversity of Indonesia1
Rizki AmaliaPoltekkes Kemenkes Yogyakarta1
Ajyan Brava BietrosulaAffiliation unknown1
Eto WuriyantoAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs3.unpatti.ac.id/index.php/barekeng/oai, first harvested 5 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING</dc:title>
	<dc:creator>Hendarto, Alexander Ryan</dc:creator>
	<dc:creator>Werdiningsih, Indah</dc:creator>
	<dc:creator>Kartono, Kartono</dc:creator>
	<dc:description xml:lang="en-US">The M-Paspor application is an immigration service application. It is an application that is officially managed by the Directorate General of the Ministry of Law and Human Rights of the Republic of Indonesia. With this online service system, people who wish to apply for passports do not need to come to the office and stand in line to make passports, now they only need to access the Directorate General of Immigration's website or this mobile-based application to submit an application. This study aims to evaluate and provide recommendations for user interface improvements that can be proposed to improve the user experience of the M-Paspor application. This research used the design thinking method. Design thinking itself consists of five stages, namely empathy, define, idea, prototype, and test. Some of the problems in the user experience of the M-Paspor application are the confusing flow and interface, the loading process takes too long, the information guide is not informative, the display is boring and inconsistent. The user experience of the M-Paspor application has been tested with 15 respondents through five usability test task scenarios. The test results shown that the average aspect of effectiveness is 100%, the average aspect of efficiency is 0.133 goals/second with a range of 0.197 goals/second, and the average aspect of user satisfaction is 5.1 with a range of 2.4 (from a scale of 1 to 7).
&amp;nbsp;</dc:description>
	<dc:publisher xml:lang="en-US">PATTIMURA UNIVERSITY</dc:publisher>
	<dc:date>2024-03-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs3.unpatti.ac.id/index.php/barekeng/article/view/8538</dc:identifier>
	<dc:identifier>10.30598/barekengvol18iss1pp0001-0018</dc:identifier>
	<dc:source xml:lang="en-US">BAREKENG: Jurnal Ilmu Matematika dan Terapan; Vol 18 No 1 (2024): BAREKENG: Journal of Mathematics and Its Application; 0001-0018</dc:source>
	<dc:source>2615-3017</dc:source>
	<dc:source>1978-7227</dc:source>
	<dc:source>10.30598/barekengvol18iss1year2024</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs3.unpatti.ac.id/index.php/barekeng/article/view/8538/7561</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 Alexander Ryan Hendarto, Indah Werdiningsih, Kartono Kartono</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>