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EVALUATION OF THE LEVEL OF PATIENT SATISFACTION WITH PHARMACY SERVICES AT Dr. J.P. WANANE, SORONG DISTRICT

Jurnal Ilmiah Ilmu Terapan Universitas Jambi · Vol. 7 No. 2 (2023) · pp. 175–183

DOI
10.22437/jiituj.v7i2.30113
ISSN
2580-2259, 2580-2240
Published
2023-12-25
Publisher
LPPM Universitas Jambi
Language
en
License
creativecommons.org/licenses/by-nc-sa/4.0

Abstract

At this time, the level of public awareness about the importance of health is increasing. This is especially true in providing more and more health services. And quality of service is also needed to ensure satisfaction with health services, one of which is pharmacy. increases and does not cause disappointment for consumers. This research used a sample of 100 respondents. The research was carried out with a descriptive quantitative design by collecting data through observation data and questionnaires, totaling 10 questions representing 5 aspects. All data obtained and collected in this research were primary data. In this research the variable is focused on the level of satisfaction. Satisfaction is seen from 5 dimensional aspects, namely the empathy dimension, reliability dimension, facility dimension, confidence dimension and responsiveness dimension. The results of the first question related to the reliability dimension aspect were 68.2% and 75.6%. The second question related to the empathy dimension aspect received a score of 68.6% and 75.6%, while the third question related to the responsiveness dimension aspect received a score of 77.4% and 73. % The fourth question related to the dimension of confidence received a score of 64% and 78.2% and the fifth question regarding the aspect of the facility dimension received a score of 77.8% and 67.4%

Keywords

Collaboration network of the authors

5 authors · 6 co-authorship links · 2 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Pendidikan Muhammadiyah Sorong
  • Universitas Muhamadiyah Sorong
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
vikafania faniaUniversitas Pendidikan Muhammadiyah Sorong1
Lukman HardiaUniversitas Pendidikan Muhammadiyah Sorong1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/JIITUJ/oai, first harvested 5 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">EVALUATION OF THE LEVEL OF PATIENT SATISFACTION WITH PHARMACY SERVICES AT Dr. J.P. WANANE, SORONG DISTRICT</dc:title>
	<dc:creator xml:lang="en">Pasulu, Yusran Timang</dc:creator>
	<dc:creator xml:lang="en">Budiyanto, Angga Bayu</dc:creator>
	<dc:creator xml:lang="en">Astuti, Ratih Arum</dc:creator>
	<dc:subject xml:lang="en">Dr.J.P.Wanane Regional Hospital</dc:subject>
	<dc:subject xml:lang="en">Patient Characteristics</dc:subject>
	<dc:subject xml:lang="en">Satisfaction Level</dc:subject>
	<dc:subject xml:lang="en">Pharmaceutical Services</dc:subject>
	<dc:description xml:lang="en">At this time, the level of public awareness about the importance of health is increasing. This is especially true in providing more and more health services. And quality of service is also needed to ensure satisfaction with health services, one of which is pharmacy. increases and does not cause disappointment for consumers. This research used a sample of 100 respondents. The research was carried out with a descriptive quantitative design by collecting data through observation data and questionnaires, totaling 10 questions representing 5 aspects. All data obtained and collected in this research were primary data. In this research the variable is focused on the level of satisfaction. Satisfaction is seen from 5 dimensional aspects, namely the empathy dimension, reliability dimension, facility dimension, confidence dimension and responsiveness dimension. The results of the first question related to the reliability dimension aspect were 68.2% and 75.6%. The second question related to the empathy dimension aspect received a score of 68.6% and 75.6%, while the third question related to the responsiveness dimension aspect received a score of 77.4% and 73. % The fourth question related to the dimension of confidence received a score of 64% and 78.2% and the fifth question regarding the aspect of the facility dimension received a score of 77.8% and 67.4%</dc:description>
	<dc:publisher xml:lang="en">LPPM Universitas Jambi</dc:publisher>
	<dc:date>2023-12-25</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/JIITUJ/article/view/30113</dc:identifier>
	<dc:identifier>10.22437/jiituj.v7i2.30113</dc:identifier>
	<dc:source xml:lang="en">Jurnal Ilmiah Ilmu Terapan Universitas Jambi; Vol. 7 No. 2 (2023): Volume 7, Nomor 2, December 2023; 175-183</dc:source>
	<dc:source>2580-2259</dc:source>
	<dc:source>2580-2240</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/JIITUJ/article/view/30113/17164</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2023 Yusran Timang Pasulu</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
</oai_dc:dc>