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Kepuasan Kerja Tenaga Medis pada Era Jaminan Kesehatan Nasional

Media Kesehatan Masyarakat Indonesia · Vol. 14 No. 2 (2018) · pp. 190–200

DOI
10.30597/mkmi.v14i2.4531
ISSN
2356-4067, 0216-2482
Published
2018-06-16
Publisher
Faculty of Public Health, Hasanuddin University, Makassar
Language
en
License
creativecommons.org/licenses/by-nc-sa/4.0

Abstract

Medical personnel as the spearhead of hospital services deeply feel the change in health care system inNational Health Insurance (NHI) era that implements the system of quality control and cost control. The aimof the research was to explore the employee satisfaction of medical personnel in the era of the National HealthInsurance in Regional Public Hospital of Sinjai. The research was a descriptive qualitative study with a case studyapproacch. The informants were medical personnel as functional personnel. To obtain additional information ascomparison, the researcher also interviewed the director, the head of service and nursing unit, the head of financialsub-unit, and Sisrute officials in Regional Public Hospital of Sinjai. The data were obtained through indepthinterview, observation and documentation. The result of the research indicate the service system in the era ofNational Health Insurance is good, but its implementation has not runas it is expected. The cooperation betweenBPJS and Regional Public Hospital of Sinjai is considered slow and inconsistent and sometimes the problemsolving is not followed up. Medical personnel in Regional Public Hospital of Sinjai is satisfied with transparencyof medical service division, but the number of Ina CBGs packages are still under the standar and time of paymentof medical service is late.

Keywords

Collaboration network of the authors

22 authors · 34 co-authorship links · 3 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Hasanuddin University
  • Universitas Muslim Indonesia
  • Universitas Indonesia Timur
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Abdul Rahman KadirHasanuddin University1
Armelia PermatasariHasanuddin University1
Agustina PujilestariHasanuddin University1
Sangkala SangkalaAffiliation unknown1
Andi ZulkifliHasanuddin University1
Ika Fadhilah BeaHasanuddin University1
Ansariadi AnsariadiHasanuddin University1
Putra ImanullahHasanuddin University1
Azzahra Zulkhulaifah S.Hasanuddin University1
Nurmala SariHasanuddin University1
Adelia U. Ady MangilepHasanuddin University1
Nurul Fadhilah KaharHasanuddin University1
A. Amirah ShalihahHasanuddin University1
Nurmala SariHasanuddin University1
Fridawaty RivaiHasanuddin University1
IrwandyAffiliation unknown1
Siti Fatmala RezekiAffiliation unknown1
Ekawati SaputriAffiliation unknown1
Julianus AkeAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/mkmi/oai, first harvested 5 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Kepuasan Kerja Tenaga Medis pada Era Jaminan Kesehatan Nasional</dc:title>
	<dc:creator xml:lang="en">Arifin, Nur Fadhilah</dc:creator>
	<dc:creator xml:lang="en">A. Pasinringi, Syahrir</dc:creator>
	<dc:creator xml:lang="en">Palu, Basir</dc:creator>
	<dc:subject xml:lang="en">Kepuasan kerja</dc:subject>
	<dc:subject xml:lang="en">tenaga medis</dc:subject>
	<dc:subject xml:lang="en">JKN</dc:subject>
	<dc:description xml:lang="en">Medical personnel as the spearhead of hospital services deeply feel the change in health care system inNational Health Insurance (NHI) era that implements the system of quality control and cost control. The aimof the research was to explore the employee satisfaction of medical personnel in the era of the National HealthInsurance in Regional Public Hospital of Sinjai. The research was a descriptive qualitative study with a case studyapproacch. The informants were medical personnel as functional personnel. To obtain additional information ascomparison, the researcher also interviewed the director, the head of service and nursing unit, the head of financialsub-unit, and Sisrute officials in Regional Public Hospital of Sinjai. The data were obtained through indepthinterview, observation and documentation. The result of the research indicate the service system in the era ofNational Health Insurance is good, but its implementation has not runas it is expected. The cooperation betweenBPJS and Regional Public Hospital of Sinjai is considered slow and inconsistent and sometimes the problemsolving is not followed up. Medical personnel in Regional Public Hospital of Sinjai is satisfied with transparencyof medical service division, but the number of Ina CBGs packages are still under the standar and time of paymentof medical service is late.</dc:description>
	<dc:publisher xml:lang="en">Faculty of Public Health, Hasanuddin University, Makassar</dc:publisher>
	<dc:date>2018-06-16</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/mkmi/article/view/4531</dc:identifier>
	<dc:identifier>10.30597/mkmi.v14i2.4531</dc:identifier>
	<dc:source xml:lang="en">Media Kesehatan Masyarakat Indonesia; Vol. 14 No. 2: JUNI 2018; 190-200</dc:source>
	<dc:source>2356-4067</dc:source>
	<dc:source>0216-2482</dc:source>
	<dc:source>10.30597/mkmi.v14i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/mkmi/article/view/4531/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2018 Nur Fadhilah Arifin</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
</oai_dc:dc>