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Pengaruh Pelaksanaan Akreditasi Puskesmas terhadap Kepuasan Pasien

Media Kesehatan Masyarakat Indonesia · Vol. 15 No. 3 (2019) · pp. 228–236

DOI
10.30597/mkmi.v15i3.6195
ISSN
2356-4067, 0216-2482
Published
2019-09-07
Publisher
Faculty of Public Health, Hasanuddin University, Makassar
Language
en
License
creativecommons.org/licenses/by-nc-sa/4.0

Abstract

Since the enactment of the National Health Insurance (JKN) policy, all Primary Health Care in Indonesiamust follow accreditation. Through accreditation, it is expected that the quality of Primary Health Care serviceswill increase, one of which can be seen from the increase in patient satisfaction. This study was conducted toanalyze the effect of accreditation on patient satisfaction. The study was conducted on 90 Primary Health Carepatients who had visited the Primary Health Care before and after accreditation. Data retrieval has been donecrossectionally. The paired-sample T test was conducted to see the significance of differences in satisfactionscores before and after accreditation. The results showed that there were significant differences in satisfactionscores between before and after accreditation for the dimensions of responsiveness, credibility, competence,communication, security, access, courtesy, understanding customer and tangibles. In the reliability dimensionno significant differences were found. While specifically for the cutomer understanding dimension there was adecrease in satisfaction scores after accreditation. Therefore, it is important for Primary Health Care to improvetheir service systems, especially related to fulfilling service promises that have been set as quality objectives.Dissemination of information to the public must be improved, so that the public becomes aware of the existence ofprograms run by the Primary Health Care, such as accreditation.

Keywords

Collaboration network of the authors

40 authors · 93 co-authorship links · 7 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Airlangga
  • Badan Penelitian dan Pengembangan Kesehatan
  • Universitas Muhammadiyah Malang
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Nursalam NursalamAffiliation unknown4
Retno LestariAffiliation unknown2
Kuntoro KuntoroAffiliation unknown2
Hari Basuki NotobrotoAffiliation unknown2
Ratna Dwi WulandariAffiliation unknown2
Supriyanto .Affiliation unknown1
NasronudinAffiliation unknown1
Ernawaty ErnawatyAffiliation unknown1
Febri Endra Budi SetyawanUniversitas Muhammadiyah Malang1
Rachmah IndawatiAffiliation unknown1
Febri Endra Budi SetyawanAffiliation unknown1
Feny TunjungsariAffiliation unknown1
Wa Ode Nurlaily HanifatyAffiliation unknown1
Heru Santoso Wahito NugrohoAffiliation unknown1
Suharto SuhartoAffiliation unknown1
Edi MurwaniAffiliation unknown1
Fenty Ayu RosmaniaAffiliation unknown1
Helda BudiyantiAffiliation unknown1
Aderia Putri PrasantiAffiliation unknown1
Orin Annahriyah SyukriaAffiliation unknown1
Linta Meyla PutriAffiliation unknown1
Aldiar Lailifah Lailifah KurniavipAffiliation unknown1
Nuzulul Kusuma PutriAffiliation unknown1
Khoiriningtyas Ayu PuspitaAffiliation unknown1
Zeni YantiAffiliation unknown1
Nurul AtiqahAffiliation unknown1
Ilham Akhsanu RidloAffiliation unknown1
Nadhif Alfia Charista KusniarAffiliation unknown1
Asrining PangastutiAffiliation unknown1
Widodo Jatim PudjirahardjoAffiliation unknown1
Purwo AndariAffiliation unknown1
Candra Ferdian HandriyantoAffiliation unknown1
Ida Srisurani Wiji AstutiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/mkmi/oai, first harvested 5 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Pengaruh Pelaksanaan Akreditasi Puskesmas terhadap Kepuasan Pasien</dc:title>
	<dc:creator xml:lang="en">Wulandari, Ratna Dwi</dc:creator>
	<dc:creator xml:lang="en">Ridho, Ilham Akhsanu</dc:creator>
	<dc:creator xml:lang="en">Supriyanto, S.</dc:creator>
	<dc:creator xml:lang="en">Qomaruddin, M. Bagus</dc:creator>
	<dc:creator xml:lang="en">Damayanti, Nyoman Anita</dc:creator>
	<dc:creator xml:lang="en">Laksono, Agung Dwi</dc:creator>
	<dc:creator xml:lang="en">Rassa, Alida Nella Fedelina</dc:creator>
	<dc:subject xml:lang="en">Akreditasi</dc:subject>
	<dc:subject xml:lang="en">kepuasan</dc:subject>
	<dc:subject xml:lang="en">mutu</dc:subject>
	<dc:subject xml:lang="en">pasien</dc:subject>
	<dc:subject xml:lang="en">puskesmas</dc:subject>
	<dc:description xml:lang="en">Since the enactment of the National Health Insurance (JKN) policy, all Primary Health Care in Indonesiamust follow accreditation. Through accreditation, it is expected that the quality of Primary Health Care serviceswill increase, one of which can be seen from the increase in patient satisfaction. This study was conducted toanalyze the effect of accreditation on patient satisfaction. The study was conducted on 90 Primary Health Carepatients who had visited the Primary Health Care before and after accreditation. Data retrieval has been donecrossectionally. The paired-sample T test was conducted to see the significance of differences in satisfactionscores before and after accreditation. The results showed that there were significant differences in satisfactionscores between before and after accreditation for the dimensions of responsiveness, credibility, competence,communication, security, access, courtesy, understanding customer and tangibles. In the reliability dimensionno significant differences were found. While specifically for the cutomer understanding dimension there was adecrease in satisfaction scores after accreditation. Therefore, it is important for Primary Health Care to improvetheir service systems, especially related to fulfilling service promises that have been set as quality objectives.Dissemination of information to the public must be improved, so that the public becomes aware of the existence ofprograms run by the Primary Health Care, such as accreditation.</dc:description>
	<dc:publisher xml:lang="en">Faculty of Public Health, Hasanuddin University, Makassar</dc:publisher>
	<dc:date>2019-09-07</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/mkmi/article/view/6195</dc:identifier>
	<dc:identifier>10.30597/mkmi.v15i3.6195</dc:identifier>
	<dc:source xml:lang="en">Media Kesehatan Masyarakat Indonesia; Vol. 15 No. 3: SEPTEMBER 2019; 228-236</dc:source>
	<dc:source>2356-4067</dc:source>
	<dc:source>0216-2482</dc:source>
	<dc:source>10.30597/mkmi.v15i3</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/mkmi/article/view/6195/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2019 Ratna Dwi Wulandari</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
</oai_dc:dc>