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Strategi Meningkatkan Kualitas Pelayanan Izin Usaha Perdagangan di Kota Makassar

GOVERNMENT : Jurnal Ilmu Pemerintahan · Vol. 6 No. 2 (2017) · pp. 77–88

DOI
10.31947/jgov.v6i2.1267
ISSN
1979-5645, 1979-5645
Published
2017-01-04
Publisher
Departemen Ilmu Pemerintahan Fisip Unhas
Language
en

Abstract

Abstract: This research aims to understand and analyze the quality of service business license exercised by government and the city of makassar to know and to analyze strategy in improve the quality of services trading business permits that is applied by a city government makassar.tipe research used in this research was descriptive, that will provide an illustration of factual on the strategy improve the quality of services business license perdagan in the city of Makassar. This research result indicates that: 1. Kualiatas SIUP service in BPTPM city makassar has been good enough although is still not maximum. 2. To improve the quality of the siup service,BPTPM and the lo­cal government of makassar applied some strategy,for his strategy core,strategy consequences, strategy customers, strategy control, and strategies culture.Keywords: servicing, license, quality, strategy, effort Abstrak: Penelitian ini bertujuan untuk mengetahui dan menganalisis kualitas pelayanan izin usaha yang dilaksanakan oleh Pemerintah Kota Makassar dan untuk mengetahui dan menganalisis strategi dalam meningkatkan kualitas pelayanan izin usaha perdagangan yang diterapkan oleh Pemerintah Kota Makassar.Tipe penelitian yang digunakan dalam penelitian ini adalah deskriptif, yang akan memberikan gambaran factual mengenai strategi meningkatkan kualitas pelayanan izin usaha perdagan di Kota Makassar. Hasil penelitian ini menunjukkan bahwa: 1. Kualiatas pelayanan SIUP di BPTPM Kota Makassar sudah cukup baik meskipun masih belum maksimal. 2. Untuk meningkatkan kualitas pelayanan SIUP, BPTPM dan pemerintah Kota Ma­kassar menerapkan beberapa strategi, yakni: strategi inti, strategi konsekuensi, strategi pelanggan, strategi kontrol, dan strategi budaya.Kata kunci: pelayanan, izin, usaha, kualitas, strategi

Collaboration network of the authors

40 authors · 76 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Institut Agama Islam Negeri Kendari
  • Syarif Hidayatullah State Islamic University Jakarta
  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Andi Gau KadirAffiliation unknown4
Juanda NawawiAffiliation unknown3
Nurlinah NurlinahAffiliation unknown2
Aldiani Fitriayu SamAffiliation unknown1
Suhardiman SyamsuAffiliation unknown1
Ummi KalsumInstitut Agama Islam Negeri Kendari1
NurlinahAffiliation unknown1
Ardin JufriAffiliation unknown1
Regina Farah NafilahAffiliation unknown1
Hamka NapingAffiliation unknown1
Andi Ahmad YaniAffiliation unknown1
Muhammad Kamil Jafar NassaAffiliation unknown1
Syamsul BahriAffiliation unknown1
Ardiyanto ArdiyantoAffiliation unknown1
Indriyani PallawaAffiliation unknown1
Dwi Putri MaharaniAffiliation unknown1
Andi Muhammad RusliAffiliation unknown1
Evy UrmilasariAffiliation unknown1
Dewi Puspita SariSyarif Hidayatullah State Islamic University Jakarta1
Hastutiyani HastutiyaniAffiliation unknown1
Muhammad WahyuAffiliation unknown1
Hidri SuhamdaniAffiliation unknown1
Andi Samsu AlamAffiliation unknown1
Sulfiati FAffiliation unknown1
Faried AliAffiliation unknown1
Muhammad AnsariAffiliation unknown1
Hasrat Arief SalehAffiliation unknown1
Ermita SavitryAffiliation unknown1
Irmaya SuciAffiliation unknown1
Ika MonikaAffiliation unknown1
Muhammad TamarAffiliation unknown1
Riska Amalia ArminAffiliation unknown1
Nurfadilla NurfadillaUniversitas Halu Oleo1
Rasyid ThahaAffiliation unknown1
Ayu liaAffiliation unknown1
Azura Adawiyah RahmanAffiliation unknown1
A. M. RusliAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/government/oai, first harvested 5 Nov 2026, last seen 5 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Strategi Meningkatkan Kualitas Pelayanan Izin Usaha Perdagangan di Kota Makassar</dc:title>
	<dc:creator xml:lang="en">Trisetia, Andi Asnaldi</dc:creator>
	<dc:creator xml:lang="en">Arifin, Indar</dc:creator>
	<dc:creator xml:lang="en">Irwan, Andi Lukman</dc:creator>
	<dc:description xml:lang="en">Abstract: This research aims to understand and analyze the quality of service business license exercised by government and the city of makassar to know and to analyze strategy in improve the quality of services trading business permits that is applied by a city government makassar.tipe research used in this research was descriptive , that will provide an illustration of factual on the strategy improve the quality of services business license perdagan in the city of Makassar. This research result indicates that: 1. Kualiatas SIUP service in BPTPM city makassar has been good enough although is still not maximum . 2. To improve the quality of the siup service ,BPTPM and the lo­cal government of makassar applied some strategy ,for his strategy core ,strategy consequences , strategy customers , strategy control , and strategies culture.Keywords: servicing, license, quality, strategy, effort             Abstrak: Penelitian ini bertujuan untuk mengetahui dan menganalisis kualitas pelayanan izin usaha yang dilaksanakan oleh Pemerintah Kota Makassar dan untuk mengetahui dan menganalisis strategi dalam meningkatkan kualitas pelayanan izin usaha perdagangan yang diterapkan oleh Pemerintah Kota Makassar.Tipe penelitian yang digunakan dalam penelitian ini adalah deskriptif, yang akan memberikan gambaran factual mengenai strategi meningkatkan kualitas pelayanan izin usaha perdagan di Kota Makassar. Hasil penelitian ini menunjukkan bahwa: 1. Kualiatas pelayanan SIUP di BPTPM Kota Makassar sudah cukup baik meskipun masih belum maksimal. 2. Untuk meningkatkan kualitas pelayanan SIUP, BPTPM dan pemerintah Kota Ma­kassar menerapkan beberapa strategi, yakni: strategi inti, strategi konsekuensi, strategi pelanggan, strategi kontrol, dan strategi budaya.Kata kunci: pelayanan, izin, usaha, kualitas, strategi</dc:description>
	<dc:publisher xml:lang="en">Departemen Ilmu Pemerintahan Fisip Unhas</dc:publisher>
	<dc:date>2017-01-04</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/government/article/view/1267</dc:identifier>
	<dc:identifier>10.31947/jgov.v6i2.1267</dc:identifier>
	<dc:source xml:lang="en">GOVERNMENT : Jurnal Ilmu Pemerintahan; Vol. 6 No. 2 (2013); 77-88</dc:source>
	<dc:source>1979-5645</dc:source>
	<dc:source>1979-5645</dc:source>
	<dc:source>10.31947/jgov.v6i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/government/article/view/1267/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2017 GOVERNMENT : Jurnal Ilmu Pemerintahan</dc:rights>
</oai_dc:dc>