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PENGARUH MANAJEMEN SDM DAN BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PADA KANTOR KECAMATAN TAMALATE KOTA MAKASSAR

JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik) · Vol. ume No. 2 (2018) · pp. 113–122

DOI
10.31947/jakpp.v4i2.3522
ISSN
2527-6476, 2460-6162
Published
2018-12-31
Publisher
Departemen Ilmu Administrasi FISIP UNHAS
Language
en

Abstract

AbstractIn improving service quality Tamalate faced District Office on the quality of Human Resources and Organizational Culture is always oriented to quality services in an effort to meet the needs and expectations of society. The purpose of this study were (i) to analyze the influence of human resource management of the quality of service at the District Office Tamalate Makassar; (Ii) to analyze the influence of organizational culture on quality of service at the District Office Tamalate Makassar; (Iii) to analyze the influence of human resource management and organizational culture on quality of service at the District Office Tamalate Makassar. The samples are saturated samples that use the entire population as a sample of 19 employees. Data collection methods used were observation, interviews, and questionnaires. Data were analyzed with simple regression with SPSS 20:00 for windows. The results showed: (i) human resources management a significant effect on the quality of service Tamalate Makassar City District Office; (Ii) Organizational culture significantly influence service quality Tamalate City District Office; (Iii) human resource management and organizational culture together affect the service quality Tamalate Makassar City District Office.Keywords: Human Resource Management, Organizational Culture and Quality of Service.

Keywords

Collaboration network of the authors

6 authors · 11 co-authorship links · 6 across different organisations

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  • Institut Ilmu Sosial dan Ilmu Politik Yapis Biak
  • Universitas Bosowa
  • Universitas Muslim Maros
  • Hasanuddin University
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Muh. Tang AbdullahHasanuddin University1
Abd. HarisAffiliation unknown1
Ali AnasUniversitas Bosowa1
Muhammad NurjayaUniversitas Muslim Maros1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/jakpp/oai, first harvested 5 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">PENGARUH MANAJEMEN SDM DAN BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PADA KANTOR KECAMATAN TAMALATE  KOTA MAKASSAR</dc:title>
	<dc:creator xml:lang="en">Dahlan, Dahlan Lan</dc:creator>
	<dc:creator xml:lang="en">Iriawan, Hermanu</dc:creator>
	<dc:subject xml:lang="en">Human Resource Management</dc:subject>
	<dc:subject xml:lang="en">Organizational Culture and Quality of Service.</dc:subject>
	<dc:description xml:lang="en">AbstractIn improving service quality Tamalate faced District Office on the quality of Human Resources and Organizational Culture is always oriented to quality services in an effort to meet the needs and expectations of society. The purpose of this study were (i) to analyze the influence of human resource management of the quality of service at the District Office Tamalate Makassar; (Ii) to analyze the influence of organizational culture on quality of service at the District Office Tamalate Makassar; (Iii) to analyze the influence of human resource management and organizational culture on quality of service at the District Office Tamalate Makassar. The samples are saturated samples that use the entire population as a sample of 19 employees. Data collection methods used were observation, interviews, and questionnaires. Data were analyzed with simple regression with SPSS 20:00 for windows. The results showed: (i) human resources management a significant effect on the quality of service Tamalate Makassar City District Office; (Ii) Organizational culture significantly influence service quality Tamalate City District Office; (Iii) human resource management and organizational culture together affect the service quality Tamalate Makassar City District Office.Keywords: Human Resource Management, Organizational Culture and Quality of Service.</dc:description>
	<dc:publisher xml:lang="en">Departemen Ilmu Administrasi FISIP UNHAS</dc:publisher>
	<dc:date>2018-12-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/jakpp/article/view/3522</dc:identifier>
	<dc:identifier>10.31947/jakpp.v4i2.3522</dc:identifier>
	<dc:source xml:lang="en">JAKPP (Jurnal Analisis Kebijakan &amp; Pelayanan Publik); Volume 4 No. 2, Desember 2018; 113-122</dc:source>
	<dc:source>2527-6476</dc:source>
	<dc:source>2460-6162</dc:source>
	<dc:source>10.31947/jakpp.v4i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/jakpp/article/view/3522/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2019 JAKPP : Jurnal Analisis Kebijakan &amp; Pelayanan Publik</dc:rights>
</oai_dc:dc>