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Pengaruh Kompetensi Sumber Daya Manusia, Motivasi Kerja, dan Kepuasan Kerja terhadap Kualitas Pelayanan Pegawai Kantor Kecamatan se-Kota Semarang

Business and Accounting Education Journal · Vol. 5 No. 2 (2025) · pp. 149–169

DOI
10.15294/baej.v5i2.10464
ISSN
2723-4487, 2723-4495
Published
2025-02-11
Publisher
Universitas Negeri Semarang
Language
eng

Abstract

This research aims to analyze the influence of human resource competence, work motivation and job satisfaction on the service quality of employees of sub-district offices throughout the city of Semarang. This research is a quantitative research with a population of 1320 sub-district office employees throughout Semarang City. The number of samples in this study was 93 respondents which was calculated using the Slovin formula. The sampling technique uses techniques Propotionate Random Sampling. The data collection technique uses a questionnaire method. The data analysis technique uses the classical assumption test, multiple linear regression analysis, model feasibility test, hypothesis test, coefficient of determination test and descriptive statistical analysis of percentages using the IBM SPSS 26 program. The results of the multiple linear regression analysis obtained data namely Y = 9.776 + 0.590X1 + 0.082 X2 + 0.142X3 + e. The results of the research show that human resource competence has a positive and significant influence on the quality of employee service, while work motivation and job satisfaction do not have a significant influence on the quality of service for employees of sub-district offices throughout Semarang City.

Collaboration network of the authors

22 authors · 55 co-authorship links

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  • IPB University
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
WidiyantoAffiliation unknown2
SulhadiAffiliation unknown2
Sholihatun Nur JannahAffiliation unknown1
Eka SusantiAffiliation unknown1
Isfie Sallsa BillaAffiliation unknown1
SumiyatiAffiliation unknown1
Lulu AresaAffiliation unknown1
Arif Wahyu WirawanAffiliation unknown1
IsmiyatiAffiliation unknown1
Asti Agustin Putri MulyantoAffiliation unknown1
Rika Aprilia PurwaningsihAffiliation unknown1
Najwa Abel SwastikaAffiliation unknown1
Lastri UtamiAffiliation unknown1
Indah AnisykurlillahAffiliation unknown1
Ahmad NurkhinAffiliation unknown1
Indah Fajarini Sri WahyuningrumAffiliation unknown1
Hasan MukhibadAffiliation unknown1
KusumantoroAffiliation unknown1
Marimin MariminIPB University1
Naimatul AzizahAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/baej/oai, first harvested 5 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Pengaruh Kompetensi Sumber Daya Manusia, Motivasi Kerja, dan Kepuasan Kerja terhadap Kualitas Pelayanan Pegawai Kantor Kecamatan se-Kota Semarang</dc:title>
	<dc:creator xml:lang="en"> Alivia, Putri</dc:creator>
	<dc:creator xml:lang="en">Raharjo, Teguh Hardi </dc:creator>
	<dc:description xml:lang="en">This research aims to analyze the influence of human resource competence, work motivation and job satisfaction on the service quality of employees of sub-district offices throughout the city of Semarang. This research is a quantitative research with a population of 1320 sub-district office employees throughout Semarang City. The number of samples in this study was 93 respondents which was calculated using the Slovin formula. The sampling technique uses techniques Propotionate Random Sampling. The data collection technique uses a questionnaire method. The data analysis technique uses the classical assumption test, multiple linear regression analysis, model feasibility test, hypothesis test, coefficient of determination test and descriptive statistical analysis of percentages using the IBM SPSS 26 program. The results of the multiple linear regression analysis obtained data namely Y = 9.776 + 0.590X1 + 0.082 X2 + 0.142X3 + e. The results of the research show that human resource competence has a positive and significant influence on the quality of employee service, while work motivation and job satisfaction do not have a significant influence on the quality of service for employees of sub-district offices throughout Semarang City.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-02-11</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/baej/article/view/10464</dc:identifier>
	<dc:identifier>10.15294/baej.v5i2.10464</dc:identifier>
	<dc:source xml:lang="en">Business and Accounting Education Journal; Vol. 5 No. 2 (2024): Business and Accounting Education Journal; 149-169</dc:source>
	<dc:source>2723-4487</dc:source>
	<dc:source>2723-4495</dc:source>
	<dc:source>10.15294/baej.v5i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/baej/article/view/10464/1404</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Business and Accounting Education Journal</dc:rights>
</oai_dc:dc>