Evaluasi Pelayanan Kependudukan Dalam Peningkatan Pelayanan Publik Dari Peran Kepala Seksi Pelayanan Di Kantor Desa Medalem, Kabupaten Blora

Karyati, Dwi; Wirawan, Arif Wahyu

doi:10.15294/baej.v6i2.28626

Journal

Evaluasi Pelayanan Kependudukan Dalam Peningkatan Pelayanan Publik Dari Peran Kepala Seksi Pelayanan Di Kantor Desa Medalem, Kabupaten Blora

Business and Accounting Education Journal · Vol. 6 No. 2 (2025) · pp. 427–440

DOI: 10.15294/baej.v6i2.28626
ISSN: 2723-4487, 2723-4495
Published: 2025-08-27
Publisher: Universitas Negeri Semarang
Language: eng

Abstract

This study aims to evaluate the quality of population services provided by the Head of Service in Medalem Village, Kradenan District, Blora Regency. The research method used is descriptive qualitative with a case study approach. Data collection techniques are carried out through interviews with village officials and the community, direct observation, and analysis of administrative documents. The results of the study indicate that population services in Medalem Village have been quite good in terms of administrative procedures and service times. Employees are friendly to residents, residents feel comfortable when taking care of documents. Things that need to be improved in services in Medalem Village are the application of technology such as online-based service systems and openness of information, especially related to service procedures on the notice board.

Keywords

Collaboration network of the authors

17 authors · 29 co-authorship links

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Co-author	Organisation	Joint articles
Aan Ikhsananto	Affiliation unknown	1
Hengky Pramusinto	Affiliation unknown	1
Ahmad Saeroji	Affiliation unknown	1
Ika Fitriana	Affiliation unknown	1
An Nafi Churin Inin	Affiliation unknown	1
Wisudani Rahmaningtyas	Affiliation unknown	1
Ibnu Sariyanto	Affiliation unknown	1
SUSANTO SALEKUN	Affiliation unknown	1
Chairul Huda Atma Dirgatama	Affiliation unknown	1
Patni Ningharjanti	Affiliation unknown	1
C. Dyah Sulisyaningrum Indrawati	Affiliation unknown	1
Teguh Hardi Raharjo	Affiliation unknown	1
Ismiyati	Affiliation unknown	1
Asti Agustin Putri Mulyanto	Affiliation unknown	1
Rika Aprilia Purwaningsih	Affiliation unknown	1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/baej/oai, first harvested 5 Nov 2026, last seen 5 Nov 2026.

Original metadata (oai_dc)

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	<dc:title xml:lang="en">Evaluasi Pelayanan Kependudukan Dalam Peningkatan Pelayanan Publik Dari Peran Kepala Seksi Pelayanan Di Kantor Desa Medalem, Kabupaten Blora</dc:title>
	<dc:creator xml:lang="en">Karyati, Dwi</dc:creator>
	<dc:creator xml:lang="en">Wirawan, Arif Wahyu</dc:creator>
	<dc:subject xml:lang="en">Evaluasi Pelayanan</dc:subject>
	<dc:subject xml:lang="en">Pelayanan Kependudukan</dc:subject>
	<dc:subject xml:lang="en">Pelayanan Publik</dc:subject>
	<dc:subject xml:lang="en">Pemerintah Desa</dc:subject>
	<dc:description xml:lang="en">





This study aims to evaluate the quality of population services provided by the Head of Service in Medalem Village, Kradenan District, Blora Regency. The research method used is descriptive qualitative with a case study approach. Data collection techniques are carried out through interviews with village officials and the community, direct observation, and analysis of administrative documents. The results of the study indicate that population services in Medalem Village have been quite good in terms of administrative procedures and service times. Employees are friendly to residents, residents feel comfortable when taking care of documents. Things that need to be improved in services in Medalem Village are the application of technology such as online-based service systems and openness of information, especially related to service procedures on the notice board.





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	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-08-27</dc:date>
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	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
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	<dc:identifier>https://journal.unnes.ac.id/journals/baej/article/view/28626</dc:identifier>
	<dc:identifier>10.15294/baej.v6i2.28626</dc:identifier>
	<dc:source xml:lang="en">Business and Accounting Education Journal; Vol. 6 No. 2 (2025): Business and Accounting Education Journal; 427 – 440</dc:source>
	<dc:source>2723-4487</dc:source>
	<dc:source>2723-4495</dc:source>
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