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Development of Service Satisfaction Instrument Application Based on 5 Stars Rating Using PHP, SQL, and Javascript on FT UNNES Website

Edu Komputika Journal · Vol. 12 No. 1 (2025) · pp. 41–47

DOI
10.15294/edukom.v12i1.14009
ISSN
2599-297X, 2252-6811
Published
2025-08-30
Publisher
Universitas Negeri Semarang
Language
eng

Abstract

Service satisfaction instruments are tools used to measure the level of user satisfaction with services provided by an institution, company, or organization. Service satisfaction instruments can be in the form of forms, applications, interviews, and many more. Service satisfaction instruments in the form of website applications have more advantages than others. Applications can be designed to suit various user needs. The service satisfaction instrument application at the Faculty of Engineering, UNNES, was designed as a form of renewal of the instrument that previously used a form. The instrument application has many advantages over the previously used form. The service satisfaction instrument application can present data in real-time after the user inputs an assessment. The application design is designed to be as attractive as possible so that users can use and receive information from the application easily. The application was developed using the agile software development method. This method is used because it has many advantages such as good flexibility and adaptability.In addition, the program is designed with a good structure to facilitate the development and maintenance process. With an organized structure, the code becomes more modular, clearly separated between components, and follows the principles of clean code.

Keywords

Collaboration network of the authors

24 authors · 56 co-authorship links

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Co-authorOrganisationJoint articles
Alfian ArdhiansyahAffiliation unknown1
Ajeng Rahma SudarniAffiliation unknown1
Humam Nasywa FawaziAffiliation unknown1
Syarif RomadloniAffiliation unknown1
Damar Hadziq HidayatilahAffiliation unknown1
Kurniawati KurniawatiAffiliation unknown1
Arif DwinantoAffiliation unknown1
Nawassyarif NawassyarifAffiliation unknown1
Najib FatkhurokhmanAffiliation unknown1
Haris NubliAffiliation unknown1
AbdurrahmanAffiliation unknown1
Firdaus AudtiyaAffiliation unknown1
Rizqi Fitri NaryantoAffiliation unknown1
Sonika MaulanaAffiliation unknown1
Rizqi Fitri NaryantoAffiliation unknown1
Faisal Abdul AzizAffiliation unknown1
Muhammad Affa Nur FattaAffiliation unknown1
Danang Dwi SaputroAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/edukom/oai, first harvested 5 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Development of Service Satisfaction Instrument Application Based on 5 Stars Rating Using PHP, SQL, and Javascript on FT UNNES Website</dc:title>
	<dc:creator xml:lang="en">Asri, Sarwi</dc:creator>
	<dc:creator xml:lang="en">Ristanto, Riska Dami</dc:creator>
	<dc:creator xml:lang="en">Hidayat, Hanif</dc:creator>
	<dc:creator xml:lang="en">Mukti, Gandhi Satria</dc:creator>
	<dc:creator xml:lang="en">Irzhafran Ridho Pradana</dc:creator>
	<dc:creator xml:lang="en">You-he, Tian</dc:creator>
	<dc:subject xml:lang="en">Agile</dc:subject>
	<dc:subject xml:lang="en">Development Survey</dc:subject>
	<dc:subject xml:lang="en">Satisfaction Service</dc:subject>
	<dc:subject xml:lang="en">Software</dc:subject>
	<dc:description xml:lang="en">Service satisfaction instruments are tools used to measure the level of user satisfaction with services provided by an institution, company, or organization. Service satisfaction instruments can be in the form of forms, applications, interviews, and many more. Service satisfaction instruments in the form of website applications have more advantages than others. Applications can be designed to suit various user needs. The service satisfaction instrument application at the Faculty of Engineering, UNNES, was designed as a form of renewal of the instrument that previously used a form. The instrument application has many advantages over the previously used form. The service satisfaction instrument application can present data in real-time after the user inputs an assessment. The application design is designed to be as attractive as possible so that users can use and receive information from the application easily. The application was developed using the agile software development method. This method is used because it has many advantages such as good flexibility and adaptability.In addition, the program is designed with a good structure to facilitate the development and maintenance process. With an organized structure, the code becomes more modular, clearly separated between components, and follows the principles of clean code.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-08-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/edukom/article/view/14009</dc:identifier>
	<dc:identifier>10.15294/edukom.v12i1.14009</dc:identifier>
	<dc:source xml:lang="en">Edu Komputika Journal; Vol. 12 No. 1 (2025): Edu Komputika Journal; 41-47</dc:source>
	<dc:source>2599-297X</dc:source>
	<dc:source>2252-6811</dc:source>
	<dc:source>10.15294/edukom.v12i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/edukom/article/view/14009/8058</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Edu Komputika Journal</dc:rights>
</oai_dc:dc>