Open access Journal
Analisis Sistem Antrian pada Pelayanan Help Desk UPT TIK Institut Teknologi Sumatera Menggunakan Teori Antrian
Indonesian Journal of Applied Mathematics · Vol. 2 No. 1 (2022)
- ISSN
- 2774-2016, 2774-2067
- Published
- 2022-04-13
- Publisher
- Institut Teknologi Sumatra
Abstract
The analysis of the queuing system at the Help Desk service of the UPT TIK Institut Teknologi Sumatera includes the number of ticket arrivals, the average length of service time, and the number of service facilities (admin). The data for the number of Help Desk tickets are Poisson distributed and the service time is the Exponential distribution. The size of the steady-state in the service has a value of so that an analysis of the performance size of the queue system can be carried out. The data used in the study are Help Desk ticket data for the period November 2020-February 2021. The results obtained indicate that the queue model for the Help Desk service can be added to the server (admin). The addition of a server in the service can reduce the workload significantly. The queue model that can be applied is M/M/3:FCFS/∞/∞ by adding one server (admin), from the previous model, namely M/M/2:FCFS/∞/∞.
Collaboration network of the authors
28 authors · 51 co-authorship links
Hover or tap a name to highlight its co-authors. Double-click to open the author's page.
- Politeknik Negeri Ujung Pandang
- Affiliation unknown
- Different organisations
- Same organisation
- Affiliation unknown
- Thicker line = more joint articles · bigger circle = more articles
Show as table
| Co-author | Organisation | Joint articles |
|---|---|---|
| Muhammad Rozzaq Hamidi | Affiliation unknown | 3 |
| Nurhayati Nurhayati | Politeknik Negeri Ujung Pandang | 2 |
| Kurnia Novita Sari | Affiliation unknown | 2 |
| Nur'ainul Miftahul Huda | Affiliation unknown | 1 |
| Nurfitri Imro'ah | Affiliation unknown | 1 |
| Asrul Irfanullah | Affiliation unknown | 1 |
| Nuraziza Arfan | Affiliation unknown | 1 |
| Novi Mardiana | Affiliation unknown | 1 |
| Syifa Nurul Fatimah | Affiliation unknown | 1 |
| Ahmad Fuad Zainnuddin | Affiliation unknown | 1 |
| Hamidah Qurrotun Nadwah | Affiliation unknown | 1 |
| Gusrian Putra | Affiliation unknown | 1 |
| Meysi Supmawati | Affiliation unknown | 1 |
| Riani Utami | Affiliation unknown | 1 |
| Nabila Mardiyah | Affiliation unknown | 1 |
| Yalela Sa’adah | Affiliation unknown | 1 |
| Erni Widyawati | Affiliation unknown | 1 |
| Muawanah Muawanah | Affiliation unknown | 1 |
| Budhi Agung Prasetyo | Affiliation unknown | 1 |
| Muhammad Zainuddin Lubis | Affiliation unknown | 1 |
| Yenci Brika Enkekes | Affiliation unknown | 1 |
| Werry Febrianti | Affiliation unknown | 1 |
| Muhammad Naif Abdallah | Affiliation unknown | 1 |
| Achmad Suryadi Nasution | Affiliation unknown | 1 |
| Erika Aprilyani | Affiliation unknown | 1 |
Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.