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Evaluation and Design of UI/UX in Purchasing ERP Module for Usability Optimization Using Heuristic Evaluation, User-Centered Design, and System Usability Scale

Journal of Advances in Information Systems and Technology · Vol. 7 No. 2 (2026) · pp. 204–222

DOI
10.15294/jaist.v7i2.22439
ISSN
2715-999X, 2714-9714
Published
2026-03-21
Publisher
Universitas Negeri Semarang
Language
eng
License
creativecommons.org/licenses/by-sa/4.0/

Abstract

Cloud-based enterprise resource planning (ERP) information systems are integrated solutions that are relied on to manage company resources from various parts. One factor that influences ERP's success is the integration of the interface, namely UI/UX. One method used in usability evaluation is heuristic evaluation (HE), user-centered design (UCD) and SUS. Based on the evaluation that has been carried out, there are 74 problem findings from three evaluators. The problems consist of nine problems in the H1 Visibility of System status category, nine problems in the H3 User Control and Freedom category, sixteen problems in the H4 Consistency and Standard category, five problems in the H5 Error prevention category, two problems in the H6 Recognition rather than recall category, seven problems in the H7 Flexibility and Efficiency of Use category, four problems in the H8 Aesthetic and minimalist design category, twenty four problems in the H9 Help user Recognize, Diagnose, and Recover from Error category, and one problem in the H10 Help and Documentation category. In addition, the SUS value obtained was 60, which was in the D grade scale range; the adjective rating was OK and had a Marginal acceptability range. The usability problems found by the evaluators have been optimized to improve usability, so only 15 problems remained after the improvements were made. The results of the second stage SUS score also showed an increase with a score of 81.6, and there was an increase in usability acceptance from the Marginal acceptability range to Acceptable.

Keywords

Collaboration network of the authors

30 authors · 55 co-authorship links · 3 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • State University of Semarang
  • Institut Teknologi Kalimantan
  • Yogyakarta State University
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Endang SugihartiState University of Semarang2
Riza ArifudinState University of Semarang1
Anggyi Trisnawan PutraAffiliation unknown1
zaenal abidinAffiliation unknown1
Yahya Nur IfrizaState University of Semarang1
Alamsyah AlamsyahInstitut Teknologi Kalimantan1
Yogiana Marta DewiAffiliation unknown1
SarminiAffiliation unknown1
suprih murdyantaraAffiliation unknown1
Nurul ZaatsiyahAffiliation unknown1
Ulfatun NiswahAffiliation unknown1
Fikry Muhanna Nur FaiziAffiliation unknown1
Nafa FajriatiState University of Semarang1
Luthfi Ilham Agus PratamaAffiliation unknown1
Muhammad Nurkholis MajidAffiliation unknown1
Edward JhonatanAffiliation unknown1
Arif SaifunnasrullahAffiliation unknown1
Sahda Armandiva UsmanAffiliation unknown1
Muhammad Rizki RamadhanAffiliation unknown1
Achmat SodikkunAffiliation unknown1
Arif WidiyatmokoState University of Semarang1
Wahyu HardyantoAffiliation unknown1
Aji PurwinarkoAffiliation unknown1
Fitri Arum SasiAffiliation unknown1
Heru KuswantoYogyakarta State University1
SupaharAffiliation unknown1
Siti WahyuniAffiliation unknown1
Pratiwi DwijanantiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jaist/oai, first harvested 6 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Evaluation and Design of UI/UX in Purchasing ERP Module for Usability Optimization Using Heuristic Evaluation, User-Centered Design, and System Usability Scale</dc:title>
	<dc:creator xml:lang="en">Ramadhan, Gilang</dc:creator>
	<dc:creator xml:lang="en">Budiman, Kholiq</dc:creator>
	<dc:subject xml:lang="en">UI/UX </dc:subject>
	<dc:subject xml:lang="en">Heuristic Evaluation </dc:subject>
	<dc:subject xml:lang="en"> System Usability Scale </dc:subject>
	<dc:subject xml:lang="en"> User-Centered Design</dc:subject>
	<dc:subject xml:lang="en">Usability </dc:subject>
	<dc:description xml:lang="en">Cloud-based enterprise resource planning (ERP) information systems are integrated solutions that are relied on to manage company resources from various parts. One factor that influences ERP's success is the integration of the interface, namely UI/UX. One method used in usability evaluation is heuristic evaluation (HE), user-centered design (UCD) and SUS. Based on the evaluation that has been carried out, there are 74 problem findings from three evaluators. The problems consist of nine problems in the H1 Visibility of System status category, nine problems in the H3 User Control and Freedom category, sixteen problems in the H4 Consistency and Standard category, five problems in the H5 Error prevention category, two problems in the H6 Recognition rather than recall category, seven problems in the H7 Flexibility and Efficiency of Use category, four problems in the H8 Aesthetic and minimalist design category, twenty four problems in the H9 Help user Recognize, Diagnose, and Recover from Error category, and one problem in the H10 Help and Documentation category. In addition, the SUS value obtained was 60, which was in the D grade scale range; the adjective rating was OK and had a Marginal acceptability range. The usability problems found by the evaluators have been optimized to improve usability, so only 15 problems remained after the improvements were made. The results of the second stage SUS score also showed an increase with a score of 81.6, and there was an increase in usability acceptance from the Marginal acceptability range to Acceptable.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-03-21</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jaist/article/view/22439</dc:identifier>
	<dc:identifier>10.15294/jaist.v7i2.22439</dc:identifier>
	<dc:source xml:lang="en">Journal of Advances in Information Systems and Technology; Vol. 7 No. 2 (2025): October; 204-222</dc:source>
	<dc:source>2715-999X</dc:source>
	<dc:source>2714-9714</dc:source>
	<dc:source>10.15294/jaist.v7i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jaist/article/view/22439/8842</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Journal of Advances in Information Systems and Technology</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0/</dc:rights>
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