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Inovasi Layanan ASIKKPAK dalam Penanganan Pengaduan Kekerasan Perempuan dan Anak di Kota Semarang

Journal of Creativity Student · Vol. 9 No. 1 (2026) · pp. 296–303

DOI
10.15294/jcs.v9i1.47698
ISSN
2502-1958, 2962-603X
Published
2026-01-10
Publisher
Universitas Negeri Semarang
Language
eng

Abstract

Violence against women and children remains a significant social problem that continues to attract global and national attention due to its serious physical, psychological, and social impacts on victims. In Indonesia, the number of reported cases is still relatively high, indicating the need for effective protection and complaint services. This study aims to analyze the innovation of the ASIKKPAK service (Application of Information and Communication System for Violence Against Women and Children) in handling complaints of violence against women and children in Semarang City. This research employed a qualitative descriptive approach to obtain an in-depth understanding of the implementation of the service. Data were collected through observation, interviews with service managers, and documentation related to the implementation of the ASIKKPAK system at the Department of Women’s Empowerment and Child Protection (DP3A) of Semarang City. The results show that ASIKKPAK functions as a digital-based complaint service that facilitates the community in reporting cases of violence more easily, quickly, and efficiently. The system also supports data management, monitoring of case handling, and coordination among related institutions in assisting victims. However, the implementation of the service still faces several challenges, including limited public awareness, low digital literacy, and coordination constraints among institutions. Therefore, strengthening socialization, improving human resource capacity, and integrating services across institutions are necessary to optimize the effectiveness of ASIKKPAK in protecting women and children.

Keywords

Collaboration network of the authors

19 authors · 44 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Tarumanagara University
  • Universitas Muhammadiyah Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Asih KuswardinahAffiliation unknown2
Bambang TriatmaAffiliation unknown2
Wasino WasinoTarumanagara University1
Muzakki BashoriAffiliation unknown1
Inez Kalyana AzmiAffiliation unknown1
Abdul RozaqAffiliation unknown1
Herlina Putri KhawismayaAffiliation unknown1
Rahma Danisa Eka SafitriAffiliation unknown1
Muhammad AnsoriAffiliation unknown1
Retno KusumaningtyasAffiliation unknown1
Saptariana SaptarianaAffiliation unknown1
Nurma Fatunia AzizahAffiliation unknown1
Fajar Tri RahmawatiAffiliation unknown1
Eni LestariAffiliation unknown1
Dwi KurniawatiUniversitas Muhammadiyah Kendari1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jcs/oai, first harvested 6 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Inovasi Layanan ASIKKPAK dalam Penanganan Pengaduan Kekerasan Perempuan dan Anak di Kota Semarang</dc:title>
	<dc:creator xml:lang="en">Nabella, Nazwa Eka Nabella</dc:creator>
	<dc:creator xml:lang="en">Ajirahmanda, Prameswari Dinda </dc:creator>
	<dc:creator xml:lang="en">Putri, Meddiati Fajri </dc:creator>
	<dc:creator xml:lang="en">Krisnarto, Eko </dc:creator>
	<dc:subject xml:lang="en">ASIKKPAK, public service innovation, violence against women and children, complaint service, digital governance</dc:subject>
	<dc:description xml:lang="en">Violence against women and children remains a significant social problem that continues to attract global and national attention due to its serious physical, psychological, and social impacts on victims. In Indonesia, the number of reported cases is still relatively high, indicating the need for effective protection and complaint services. This study aims to analyze the innovation of the ASIKKPAK service (Application of Information and Communication System for Violence Against Women and Children) in handling complaints of violence against women and children in Semarang City. This research employed a qualitative descriptive approach to obtain an in-depth understanding of the implementation of the service. Data were collected through observation, interviews with service managers, and documentation related to the implementation of the ASIKKPAK system at the Department of Women’s Empowerment and Child Protection (DP3A) of Semarang City. The results show that ASIKKPAK functions as a digital-based complaint service that facilitates the community in reporting cases of violence more easily, quickly, and efficiently. The system also supports data management, monitoring of case handling, and coordination among related institutions in assisting victims. However, the implementation of the service still faces several challenges, including limited public awareness, low digital literacy, and coordination constraints among institutions. Therefore, strengthening socialization, improving human resource capacity, and integrating services across institutions are necessary to optimize the effectiveness of ASIKKPAK in protecting women and children.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-01-10</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jcs/article/view/47698</dc:identifier>
	<dc:identifier>10.15294/jcs.v9i1.47698</dc:identifier>
	<dc:source xml:lang="en">Journal of Creativity Student; Vol. 9 No. 1 (2026); 296-303</dc:source>
	<dc:source>2502-1958</dc:source>
	<dc:source>2962-603X</dc:source>
	<dc:source>10.15294/jcs.v9i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jcs/article/view/47698/9449</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Journal of Creativity Student</dc:rights>
</oai_dc:dc>