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Analysis of the Effect of Quality, Service Price and Satisfaction on Patients and Their Impact on Visits to Exclusive Dental Clinics in South Jakarta

APTISI Transactions on Management (ATM) · Vol. 7 No. 1 (2022) · pp. 9–15

DOI
10.33050/atm.v7i1.1747
ISSN
2622-6804, 2622-6812
Published
2022-01-05
Publisher
Pandawan
Language
en
License
creativecommons.org/licenses/by-sa/4.0

Abstract

The low rate of repeat visits in exclusive dental clinics is an interesting problem to study. From the available data, as well as interviews with several owners of exclusive dental clinics in cities of Jakarta, Surabaya, Samarinda and Banjarmasin in Indonesia as well as from the initial observations at exclusive dental clinics in South Jakarta, we found that the rate of repeat visits for existing patients was much lower than for new patients. From previous studies, it was also found that patient visits to the dental clinic were very low. This was influenced by the low level of patient satisfaction with the dental clinic. Their article mentions that retaining existing patients who make repeat visits at health clinics is about five times more profitable than serving new patients. This study aims to determine the effect of quality, service price and patient satisfaction on patient loyalty which influences patients to make repeat visits to exclusive dental clinics in South Jakarta, Indonesia. The subjects of this study were patients who had made at least two visits to the same exclusive dental clinics in South Jakarta, as well as patients who had previously visited other exclusive dental clinics. In this study, the approach used is a quantitative approach, and the type of data used in this study uses quantitative data in the form of questionnaire tabulations and qualitative data in the form of the research object general observations. We collect primary data through respondents' answers to questionnaires and secondary data sources through information on the population of DKI Jakarta Selatan and the characteristics of the middle-upper economic community.

Keywords

Collaboration network of the authors

40 authors · 109 co-authorship links · showing the 40 most connected

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  • Universitas Raharja
  • Institut Teknologi Medan
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Alfiah KhoirunisaUniversitas Raharja3
Untung RahardjaAffiliation unknown2
Adam FaturahmanAffiliation unknown2
Ankur Singh BistAffiliation unknown2
Bhupesh RawatAffiliation unknown2
Nur Ihsan PermadiAffiliation unknown2
Alexander WilliamsAffiliation unknown1
Sella AvionitaAffiliation unknown1
Indra WijayaAffiliation unknown1
Rosa LesmanaAffiliation unknown1
Harry AgustianAffiliation unknown1
Sipah AudiahAffiliation unknown1
Suwarno SuwarnoInstitut Teknologi Medan1
Hardi MulyonoAffiliation unknown1
Irma IdayatiAffiliation unknown1
Dewi ParamitaAffiliation unknown1
Felix SutisnaAffiliation unknown1
Tiurida Lily AnitaAffiliation unknown1
Thomas Sumarsan GohAffiliation unknown1
Ahmed KhanAffiliation unknown1
Ninda LutfianiUniversitas Raharja1
ChoiriyahAffiliation unknown1
Muhammad Rehan AnwarAffiliation unknown1
Irsa Rizkita AdianitaAffiliation unknown1
Iskandar Mustofa NasutionAffiliation unknown1
B.P. Kusumo BintaroAffiliation unknown1
Christien Setiya KesumawatiAffiliation unknown1
Muhamad ZahruddinAffiliation unknown1
Sudaryono SudaryonoAffiliation unknown1
Qurotul AiniUniversitas Raharja1
Farida AgustinAffiliation unknown1
Oryz Agnu Dian WulandariAffiliation unknown1
yusuf febriansyahAffiliation unknown1
Ruli SupriatiAffiliation unknown1
Po Abbas SunaryaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ijc.ilearning.co/ATM/oai, first harvested 6 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Analysis of the Effect of Quality, Service Price and Satisfaction on Patients and Their Impact on Visits to Exclusive Dental Clinics in South Jakarta</dc:title>
	<dc:creator xml:lang="en">Pamungkas, Aji Gempur</dc:creator>
	<dc:creator xml:lang="en">Suharko, Arief</dc:creator>
	<dc:creator xml:lang="en">Apriani, Desy</dc:creator>
	<dc:creator xml:lang="en">Jawahir</dc:creator>
	<dc:creator xml:lang="en">Nabila, Efa Ayu</dc:creator>
	<dc:subject xml:lang="en">Exclusive Dental Clinic</dc:subject>
	<dc:subject xml:lang="en">Service Quality</dc:subject>
	<dc:subject xml:lang="en">Service Price</dc:subject>
	<dc:subject xml:lang="en">Patient Satisfaction</dc:subject>
	<dc:subject xml:lang="en">Patient Loyalty</dc:subject>
	<dc:description xml:lang="en">The low rate of repeat visits in exclusive dental clinics is an interesting problem to study. From the available data, as well as interviews with several owners of exclusive dental clinics in cities of Jakarta, Surabaya, Samarinda and Banjarmasin in Indonesia as well as from the initial observations at exclusive dental clinics in South Jakarta, we found that the rate of repeat visits for existing patients was much lower than for new patients. From previous studies, it was also found that patient visits to the dental clinic were very low. This was influenced by the low level of patient satisfaction with the dental clinic. Their article mentions that retaining existing patients who make repeat visits at health clinics is about five times more profitable than serving new patients. This study aims to determine the effect of quality, service price and patient satisfaction on patient loyalty which influences patients to make repeat visits to exclusive dental clinics in South Jakarta, Indonesia. The subjects of this study were patients who had made at least two visits to the same exclusive dental clinics in South Jakarta, as well as patients who had previously visited other exclusive dental clinics. In this study, the approach used is a quantitative approach, and the type of data used in this study uses quantitative data in the form of questionnaire tabulations and qualitative data in the form of the research object general observations. We collect primary data through respondents' answers to questionnaires and secondary data sources through information on the population of DKI Jakarta Selatan and the characteristics of the middle-upper economic community.</dc:description>
	<dc:publisher xml:lang="en">Pandawan</dc:publisher>
	<dc:date>2022-01-05</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ijc.ilearning.co/ATM/article/view/1747</dc:identifier>
	<dc:identifier>10.33050/atm.v7i1.1747</dc:identifier>
	<dc:source xml:lang="en">APTISI Transactions on Management (ATM); Vol. 7 No. 1 (2023): January; 9-15</dc:source>
	<dc:source xml:lang="id">APTISI Transactions on Management (ATM); Vol 7 No 1 (2023): January; 9-15</dc:source>
	<dc:source>2622-6804</dc:source>
	<dc:source>2622-6812</dc:source>
	<dc:source>10.33050/atm.v7i1</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://ijc.ilearning.co/ATM/article/view/1747/575</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2023 Aji Gempur Pamungkas, Arief Suharko, Desy Apriani, Jawahir, Efa Ayu Nabila (Author)</dc:rights>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>