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Online Transportation Services for Educational Mobility in University Environments

The Journal of Educational Development · Vol. 13 No. 1 (2025) · pp. 60–77

DOI
10.15294/jed.v13i1.832
ISSN
2502-4469, 2085-4943
Published
2025-04-10
Publisher
Universitas Negeri Semarang
Language
eng
License
creativecommons.org/licenses/by-sa/4.0/

Abstract

Advances in digital technology have driven the emergence of online transportation services as an alternative mode of transportation for the public. The aim of this study is to provide a solution to public dissatisfaction with the quality of public transportation, particularly in terms of safety and reliability. Students, as part of the university community, also widely utilize these services. This study analyzes user perceptions, safety perceptions, and perceptions related to Gender, Disability, and Social Inclusion (GEDSI) regarding student satisfaction with online transportation services at Campus B, Airlangga University, Surabaya, Indonesia. This study used quantitative methods, analyzing primary data through binary logistic regression. The results indicate that payment systems, travel time, and the availability of disability-friendly services have a significant influence on user satisfaction. Ease of payment systems increases satisfaction because the transaction process is more practical. Short and timely travel times have also been shown to increase student satisfaction. This research contributes to the availability of disability-friendly services, as it has a positive impact by meeting the needs of people with disabilities more inclusively.

Keywords

Collaboration network of the authors

15 authors · 41 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
A. Safril MubahAffiliation unknown1
Probo Darono YaktiAffiliation unknown1
Sarah AnabarjaAffiliation unknown1
Annisa PratamasariAffiliation unknown1
Darwis DarwisUniversitas Halu Oleo1
Iwan KurniawanAffiliation unknown1
Bambang Widjanarko OtokAffiliation unknown1
Muhammad ZulfadhliAffiliation unknown1
Riwi Dyah PangestiAffiliation unknown1
Muhammad Idham KurniawanAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jed/oai, first harvested 6 Nov 2026, last seen 6 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Online Transportation Services for Educational Mobility in University Environments</dc:title>
	<dc:creator xml:lang="en">Cendani, Zulva Tinesia Suci </dc:creator>
	<dc:creator xml:lang="en">Febrian, Putri Hana </dc:creator>
	<dc:creator xml:lang="en">Fauzi, Indra Nur </dc:creator>
	<dc:creator xml:lang="en">Mirdad, Mohammad Ayub </dc:creator>
	<dc:creator xml:lang="en">Haryanto, Albertus Eka Putra </dc:creator>
	<dc:subject xml:lang="en">educational mobility</dc:subject>
	<dc:subject xml:lang="en">social inclusion</dc:subject>
	<dc:subject xml:lang="en">gender disability</dc:subject>
	<dc:subject xml:lang="en">online transportation services</dc:subject>
	<dc:subject xml:lang="en">student satisfaction</dc:subject>
	<dc:subject xml:lang="en">university environment</dc:subject>
	<dc:description xml:lang="en">Advances in digital technology have driven the emergence of online transportation services as an alternative mode of transportation for the public. The aim of this study is to provide a solution to public dissatisfaction with the quality of public transportation, particularly in terms of safety and reliability. Students, as part of the university community, also widely utilize these services. This study analyzes user perceptions, safety perceptions, and perceptions related to Gender, Disability, and Social Inclusion (GEDSI) regarding student satisfaction with online transportation services at Campus B, Airlangga University, Surabaya, Indonesia. This study used quantitative methods, analyzing primary data through binary logistic regression. The results indicate that payment systems, travel time, and the availability of disability-friendly services have a significant influence on user satisfaction. Ease of payment systems increases satisfaction because the transaction process is more practical. Short and timely travel times have also been shown to increase student satisfaction. This research contributes to the availability of disability-friendly services, as it has a positive impact by meeting the needs of people with disabilities more inclusively. </dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-04-10</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jed/article/view/832</dc:identifier>
	<dc:identifier>10.15294/jed.v13i1.832</dc:identifier>
	<dc:source xml:lang="en">The Journal of Educational Development; Vol. 13 No. 1 (2025): June 2025; 60-77</dc:source>
	<dc:source>2502-4469</dc:source>
	<dc:source>2085-4943</dc:source>
	<dc:source>10.15294/jeded131%a</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jed/article/view/832/6189</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 The Journal of Educational Development</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0/</dc:rights>
</oai_dc:dc>