Melola Discovery

← Melola Discovery

Journal

Strategies to Improve the Performance of Medical Record Officers Through Structural Equation Model Analysis

Jurnal Kesehatan Masyarakat · Vol. 21 No. 1 (2025) · pp. 91–101

DOI
10.15294/kemas.v21i1.21183
ISSN
2355-3596, 1858-1196
Published
2025-07-30
Publisher
Universitas Negeri Semarang in collaboration with Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI Tingkat Pusat) and Jejaring Nasional Pendidikan Kesehatan (JNPK)
Language
eng

Abstract

This study intends to develop a performance model for hospital medical staff by analyzing the influence of work meaning and servant leadership on job performance, as well as testing the mediation role of employee gratitude and work engagement, including measuring the impact of all variables if tested simultaneously. Some previous empirical studies have stated that servant leadership has a 67% effect on improving employee performance, but other studies show the opposite. The respondents of this study were 323 medical record officers from private hospitals in Makassar City. This study uses a factorial correlation design that was tested using the Statistical Program for Social Science (SPSS) and Analysis of Moment Structure (AMOS) version 22. The study results show that employee gratitude significantly strengthens the relationship between servant leadership and job performance. In addition, work engagement has proven to be a suitable catalyst for the relationship between meaningful work and job performance. Developing dimensions and indicators of servant leadership, meaningful work, employee gratitude, work engagement, and job performance from the perspective of employee interaction with the organization is valuable in strengthening social exchange theory in the health sector. This study also suggests that hospital management should always maintain employee gratitude and employee work engagement as an effective strategy for improving the performance of hospital medical record officers.

Keywords

Collaboration network of the authors

33 authors · 83 co-authorship links · 1 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • National Research and Innovation Agency
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Nur HaryantoAffiliation unknown1
Rahmad PrajonoAffiliation unknown1
Awaludin AwaludinAffiliation unknown1
Nurmaladewi NurmaladewiUniversitas Halu Oleo1
Wa Ode SalmaUniversitas Halu Oleo1
Dewi ArisantiAffiliation unknown1
Andi FatmawatiAffiliation unknown1
Eka SusantiAffiliation unknown1
Nurul Silva LestariAffiliation unknown1
Galih KartikasariAffiliation unknown1
Anton Eko SatrioAffiliation unknown1
Androw Mikhov SionAffiliation unknown1
Nori HariyenAffiliation unknown1
Sugianur SugianurAffiliation unknown1
Antari Ayuning ArsiAffiliation unknown1
Fitria ApriliaAffiliation unknown1
Neisya NeisyaAffiliation unknown1
Ikhmatal MurdiAffiliation unknown1
Lia SafwaniAffiliation unknown1
Hendriansyah HendriansyahAffiliation unknown1
Taufik TaufikNational Research and Innovation Agency1
Salman YogaAffiliation unknown1
Muhammad Abduh MusyaffaAffiliation unknown1
Aprina AprinaAffiliation unknown1
Titi AstutiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/kemas/oai, first harvested 6 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Strategies to Improve the Performance of Medical Record Officers Through Structural Equation Model Analysis</dc:title>
	<dc:creator xml:lang="en">Tawil, Muhamad Risal</dc:creator>
	<dc:creator xml:lang="en">Anita, Anita</dc:creator>
	<dc:creator xml:lang="en">Leo, Muarif</dc:creator>
	<dc:creator xml:lang="en">Kuswinton, Kuswinton</dc:creator>
	<dc:creator xml:lang="en">Teheni, Muhammad Tasjidin</dc:creator>
	<dc:creator xml:lang="en">Fatmala, Wilda</dc:creator>
	<dc:creator xml:lang="en">Sinta, Niska Salsiani </dc:creator>
	<dc:creator xml:lang="en">Rongre, Yohanis</dc:creator>
	<dc:subject xml:lang="en">meaningful work</dc:subject>
	<dc:subject xml:lang="en">servant leadership</dc:subject>
	<dc:subject xml:lang="en">employee gratitude</dc:subject>
	<dc:subject xml:lang="en">work engagement</dc:subject>
	<dc:subject xml:lang="en">job performance</dc:subject>
	<dc:description xml:lang="en">This study intends to develop a performance model for hospital medical staff by analyzing the influence of work meaning and servant leadership on job performance, as well as testing the mediation role of employee gratitude and work engagement, including measuring the impact of all variables if tested simultaneously. Some previous empirical studies have stated that servant leadership has a 67% effect on improving employee performance, but other studies show the opposite. The respondents of this study were 323 medical record officers from private hospitals in Makassar City. This study uses a factorial correlation design that was tested using the Statistical Program for Social Science (SPSS) and Analysis of Moment Structure (AMOS) version 22. The study results show that employee gratitude significantly strengthens the relationship between servant leadership and job performance. In addition, work engagement has proven to be a suitable catalyst for the relationship between meaningful work and job performance. Developing dimensions and indicators of servant leadership, meaningful work, employee gratitude, work engagement, and job performance from the perspective of employee interaction with the organization is valuable in strengthening social exchange theory in the health sector. This study also suggests that hospital management should always maintain employee gratitude and employee work engagement as an effective strategy for improving the performance of hospital medical record officers.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang in collaboration with Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI Tingkat Pusat) and Jejaring Nasional Pendidikan Kesehatan (JNPK)</dc:publisher>
	<dc:date>2025-07-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/kemas/article/view/21183</dc:identifier>
	<dc:identifier>10.15294/kemas.v21i1.21183</dc:identifier>
	<dc:source xml:lang="en">Jurnal Kesehatan Masyarakat; Vol. 21 No. 1 (2025); 91-101</dc:source>
	<dc:source>2355-3596</dc:source>
	<dc:source>1858-1196</dc:source>
	<dc:source>10.15294/kemas.v21i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/kemas/article/view/21183/5855</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Jurnal Kesehatan Masyarakat</dc:rights>
</oai_dc:dc>