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Digital Transformation of Public Services as an Instrument for Enforcing the Principles of Transparent and Accountable Governance: A Study on the DPMPTSP of Kendal Regency

Pandecta Research Law Journal · Vol. 20 No. 1 (2025) · pp. 463–484

DOI
10.15294/pandecta.v20i1.20683
ISSN
2337-5418, 1907-8919
Published
2025-06-16
Publisher
Universitas Negeri Semarang
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

Digital transformation in public services is a strategic step in enhancing the effectiveness, efficiency, and transparency of bureaucracy. This study employs a qualitative approach with an empirical juridical method to analyze the public service innovations implemented by the Investment and One-Stop Integrated Service Agency (DPMPTSP) of Kendal Regency in supporting good governance. Data were collected through interviews with DPMPTSP staff, direct observations of digital services, and an analysis of policy documents related to public service innovation. The findings indicate that various digital-based innovations, such as public service websites, geospatial information systems, business partnership platforms, and Self-Service Printing Kiosks (ACM), have positively impacted accessibility, streamlined licensing procedures, and strengthened bureaucratic accountability. However, the study also identifies challenges in system integration and human resource readiness in managing the implemented technology. Therefore, strengthening digital infrastructure, enhancing human resource capabilities, and optimizing service evaluation mechanisms are necessary to ensure the sustainability of these innovations and their alignment with good governance principles.

Keywords

Collaboration network of the authors

40 authors · 138 co-authorship links · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • State University of Semarang
  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Waspiah WaspiahAffiliation unknown16
Ridwan ArifinAffiliation unknown13
Dian LatifianiAffiliation unknown6
Asyaffa Ridzqi AmandhaAffiliation unknown6
Diandra Preludio RamadaAffiliation unknown5
Ratih DamayantiAffiliation unknown5
Asmarani RamliAffiliation unknown4
Kartika Fajar CahyaniAffiliation unknown3
Adinda Ratna PertiwiAffiliation unknown3
Muhammad Iqbal BaiquniAffiliation unknown3
Nadiyah Meyliana PutriAffiliation unknown3
Suhadi SuhadiAffiliation unknown3
Ali MasyharAffiliation unknown3
Muhammad Azil MaskurAffiliation unknown3
Ahmad Zaharuddin Sani Ahmad SabriAffiliation unknown3
Ubaidillah KamalAffiliation unknown2
Nizamuddin AliasAffiliation unknown2
Dewi SulistianingsihState University of Semarang2
Mohammad Reza FachruddinAffiliation unknown2
Purniawati PurniawatiAffiliation unknown2
Nikmatul KasanaAffiliation unknown2
Andry SetiawanAffiliation unknown2
Bayu BimantaraAffiliation unknown2
Dina Wahyu PritaningtiasAffiliation unknown2
Anindhita Sekaring BarendriyasAffiliation unknown2
Amira Rahma SabelaAffiliation unknown2
Bagus Edi PrayogoAffiliation unknown2
Amanah AmanahAffiliation unknown2
Tirta Mulya Wira PradanaAffiliation unknown2
Dede Alvin SetiajiAffiliation unknown2
Fitria DamayantiAffiliation unknown2
Umi AfiatunAffiliation unknown2
Putri Balqis Nuril HakimAffiliation unknown2
Ahmad Gelora MahardikaAffiliation unknown2
Martitah MartitahAffiliation unknown2
Irawaty IrawatyUniversitas Halu Oleo2

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/pandecta/oai, first harvested 6 Nov 2026, last seen 6 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Digital Transformation of Public Services as an Instrument for Enforcing the Principles of Transparent and Accountable Governance: A Study on the DPMPTSP of Kendal Regency</dc:title>
	<dc:creator xml:lang="en">Nugroho, Mulyono Adi</dc:creator>
	<dc:creator xml:lang="en">Syafiq, Muhammad Azmi</dc:creator>
	<dc:creator xml:lang="en">Utari, Indah Sri</dc:creator>
	<dc:creator xml:lang="en">Rodiyah, Rodiyah</dc:creator>
	<dc:subject xml:lang="en">Public service innovation</dc:subject>
	<dc:subject xml:lang="en">digital transformation</dc:subject>
	<dc:subject xml:lang="en">good governance</dc:subject>
	<dc:description xml:lang="en">Digital transformation in public services is a strategic step in enhancing the effectiveness, efficiency, and transparency of bureaucracy. This study employs a qualitative approach with an empirical juridical method to analyze the public service innovations implemented by the Investment and One-Stop Integrated Service Agency (DPMPTSP) of Kendal Regency in supporting good governance. Data were collected through interviews with DPMPTSP staff, direct observations of digital services, and an analysis of policy documents related to public service innovation. The findings indicate that various digital-based innovations, such as public service websites, geospatial information systems, business partnership platforms, and Self-Service Printing Kiosks (ACM), have positively impacted accessibility, streamlined licensing procedures, and strengthened bureaucratic accountability. However, the study also identifies challenges in system integration and human resource readiness in managing the implemented technology. Therefore, strengthening digital infrastructure, enhancing human resource capabilities, and optimizing service evaluation mechanisms are necessary to ensure the sustainability of these innovations and their alignment with good governance principles.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-06-16</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/pandecta/article/view/20683</dc:identifier>
	<dc:identifier>10.15294/pandecta.v20i1.20683</dc:identifier>
	<dc:source xml:lang="en">Pandecta Research Law Journal; Vol. 20 No. 1 (2025): June, 2025; 463-484</dc:source>
	<dc:source>2337-5418</dc:source>
	<dc:source>1907-8919</dc:source>
	<dc:source>10.15294/pandecta.v20i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/pandecta/article/view/20683/4430</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Mulyono Adi Nugroho, Muhammad Azmi Syafiq, Indah Sri Utari, Rodiyah Rodiyah (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
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