Melola Discovery

← Melola Discovery

Journal

Information System Governance Evaluation at Diskominfo Central Java Using COBIT 2019 Framework

Scientific Journal of Informatics · Vol. 12 No. 1 (2025) · pp. 67–76

DOI
10.15294/sji.v12i1.22883
ISSN
2407-7658, 2460-0040
Published
2025-05-15
Publisher
Universitas Negeri Semarang
Language
eng

Abstract

Purpose: To evaluate the governance of the LaporGub Central Java service portal information system using the COBIT 2019 framework to obtain a comprehensive overview of the implemented capability levels. Methods: This study employs a qualitative method using the COBIT 2019 framework to assess capability levels, which is further combined with CMMI to provide improvement recommendations. The method produces valid and accurate results as respondents are selected using the RACI model, and the assessment is conducted at the subdomain level. Consequently, each domain yields valid outcomes, enabling precise and well-targeted recommendations. Results: This study successfully determined the level of LaporGub service capability using COBIT 2019 and showed that most domains have achieved, and in some cases even exceeded, the set targets. However, several areas still require improvement, especially in services security and business process control, as well as problem management. These findings indicate that the Central Java Provincial Communication and Information Office has a strong foundation in operational management and service sustainability. With proper improvements in IT governance, LaporGub is expected to serve as a model for adaptive and accountable digital public services that can be replicated in other regions across Indonesia. Novelty: This study introduces innovation by integrating COBIT 2019 with CMMI, an uncommon combination in capability level assessments within government institutions. Innovative techniques such as text development, respondent questionnaires based on the RACI model, and interviews are used to avoid redundancy in the research findings. By utilizing questionnaires, interviews, and document reviews, this approach enhances the validity of the study results.

Keywords

Collaboration network of the authors

40 authors · 83 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Diponegoro University
  • Hasanuddin University
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Bayu SurarsoDiponegoro University2
Oky Dwi NurhayatiDiponegoro University2
Ahmad Jamaludin JambunandaAffiliation unknown2
Teja KusumaAffiliation unknown2
Dio Febrilian TanjungDiponegoro University1
Aulia OktavianaDiponegoro University1
Willy Bima AlfajriDiponegoro University1
Wahyul Amien SyafeiDiponegoro University1
Panji Wisnu WirawanDiponegoro University1
Djalal Er RiyantoDiponegoro University1
Yasmin YasminDiponegoro University1
Saefuddin .Affiliation unknown1
Alfian NoorHasanuddin University1
Tjodi HarlimAffiliation unknown1
Paulina TabaHasanuddin University1
ZarlinaAffiliation unknown1
Erman ArifAffiliation unknown1
Suherman SuhermanAffiliation unknown1
Rizki Galang RahmadaniAffiliation unknown1
Hajani HajaniAffiliation unknown1
Rendi HaerudinAffiliation unknown1
Arif RahmanAffiliation unknown1
R. Rizal IsnantoDiponegoro University1
Ardian PamungkasAffiliation unknown1
Indra WaspadaDiponegoro University1
Alya Aulia NurdinAffiliation unknown1
Fauzia Dhiyaa' FarrosAffiliation unknown1
Wira SolinaAffiliation unknown1
Sam'ani Sam'aniAffiliation unknown1
Rokhmadi RokhmadiAffiliation unknown1
Nasihun AminAffiliation unknown1
Suprijati SaribAffiliation unknown1
Iin Ratna SumiratAffiliation unknown1
Moh. Zainor RidhoAffiliation unknown1
Dedi SunardiAffiliation unknown1
Muhammad IshomAffiliation unknown1
Asep PudoliAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/sji/oai, first harvested 6 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Information System Governance Evaluation at Diskominfo Central Java Using COBIT 2019 Framework</dc:title>
	<dc:creator xml:lang="en">Zaini, Ahmad</dc:creator>
	<dc:creator xml:lang="en">Widodo, Aris Puji</dc:creator>
	<dc:creator xml:lang="en">Nugraheni, Dinar Mutiara Kusumo</dc:creator>
	<dc:subject xml:lang="en">COBIT 2019</dc:subject>
	<dc:subject xml:lang="en">IT governance</dc:subject>
	<dc:subject xml:lang="en">CMMI</dc:subject>
	<dc:subject xml:lang="en">Importance performance analysis</dc:subject>
	<dc:subject xml:lang="en">Capability level</dc:subject>
	<dc:description xml:lang="en">Purpose: To evaluate the governance of the LaporGub Central Java service portal information system using the COBIT 2019 framework to obtain a comprehensive overview of the implemented capability levels.
Methods: This study employs a qualitative method using the COBIT 2019 framework to assess capability levels, which is further combined with CMMI to provide improvement recommendations. The method produces valid and accurate results as respondents are selected using the RACI model, and the assessment is conducted at the subdomain level. Consequently, each domain yields valid outcomes, enabling precise and well-targeted recommendations.
Results: This study successfully determined the level of LaporGub service capability using COBIT 2019 and showed that most domains have achieved, and in some cases even exceeded, the set targets. However, several areas still require improvement, especially in services security and business process control, as well as problem management. These findings indicate that the Central Java Provincial Communication and Information Office has a strong foundation in operational management and service sustainability. With proper improvements in IT governance, LaporGub is expected to serve as a model for adaptive and accountable digital public services that can be replicated in other regions across Indonesia.
Novelty: This study introduces innovation by integrating COBIT 2019 with CMMI, an uncommon combination in capability level assessments within government institutions. Innovative techniques such as text development, respondent questionnaires based on the RACI model, and interviews are used to avoid redundancy in the research findings. By utilizing questionnaires, interviews, and document reviews, this approach enhances the validity of the study results.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-05-15</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/sji/article/view/22883</dc:identifier>
	<dc:identifier>10.15294/sji.v12i1.22883</dc:identifier>
	<dc:source xml:lang="en">Scientific Journal of Informatics; Vol. 12 No. 1: Regular Issue; 67-76</dc:source>
	<dc:source>2407-7658</dc:source>
	<dc:source>2460-0040</dc:source>
	<dc:source>10.15294/sji.v12i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/sji/article/view/22883/4012</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Scientific Journal of Informatics</dc:rights>
</oai_dc:dc>