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Satisfaction Index of Employees on Service Quality through Quality Leadership at Three Hospitals B-Type, Central Java Province

Unnes Journal of Public Health · Vol. 10 No. 1 (2021) · pp. 78–85

DOI
10.15294/ujph.v10i1.36806
ISSN
2548-7604, 2252-6781
Published
2021-01-31
Publisher
Universitas Negeri Semarang (UNNES) in cooperation with Association of Indonesian Public Health Experts (Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI))
Language
eng

Abstract

One achievement of leadership style is job satisfaction. Therefore, this research aims to analyze the effect of job satisfaction on service quality through the leadership of hospital directors at various Type B Regional General Hospitals. This was done by processing data contained in the Decree of the Minister of Administrative Reform (Kepmenpan) No. Kep/25/M.PAN/2/2004. The research had a cross sectional study design and 500 samples who were employees from both civil servants and BLUD (300 respondents from hospital B type at Semarang city, 100 from Jepara regency, and 100 from Kendal regency). A simple random sampling was the technique used to obtain the subjects. Data processing and analysis was performed using the Community Satisfaction Index of Government Agencies Service Units. The results show that employee satisfaction index, service quality and the quality leadership of hospital B type at Semarang city and at Kendal Regency is decreasing. But hospital B type at Jepara regency is increasing. Therefore, a transformational leadership style can increase employee satisfaction.

Collaboration network of the authors

14 authors · 26 co-authorship links

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  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Evina WidianawatiAffiliation unknown3
Widya Ratna WulanAffiliation unknown3
Deddy SetiadiAffiliation unknown2
Rizqi Basuki PutriAffiliation unknown1
Dyah ErnawatiAffiliation unknown1
Nur Azizha RamadhanyAffiliation unknown1
Jaka PrasetyaAffiliation unknown1
Susanti SusantiInstitut Agama Islam Negeri Kendari1
Sylvia AnjaniAffiliation unknown1
Maulana Tomy AbiyasaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/ujph/oai, first harvested 6 Nov 2026, last seen 6 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Satisfaction Index of Employees on Service Quality through Quality Leadership at Three Hospitals B-Type, Central Java Province</dc:title>
	<dc:creator>Agiwahyuanto, Faik</dc:creator>
	<dc:creator>Suharyo, Suharyo</dc:creator>
	<dc:creator>Ayusasmita, Via</dc:creator>
	<dc:creator>Widjasena, Baju</dc:creator>
	<dc:description xml:lang="en-US">One achievement of leadership style is job satisfaction. Therefore, this research aims to analyze the effect of job satisfaction on service quality through the leadership of hospital directors at various Type B Regional General Hospitals. This was done by processing data contained in the Decree of the Minister of Administrative Reform (Kepmenpan) No. Kep/25/M.PAN/2/2004. The research had a cross sectional study design and 500 samples who were employees from both civil servants and BLUD (300 respondents from hospital B type at Semarang city, 100 from Jepara regency, and 100 from Kendal regency). A simple random sampling was the technique used to obtain the subjects. Data processing and analysis was performed using the Community Satisfaction Index of Government Agencies Service Units. The results show that employee satisfaction index, service quality and the quality leadership of hospital B type at Semarang city and at Kendal Regency is decreasing. But hospital B type at Jepara regency is increasing. Therefore, a transformational leadership style can increase employee satisfaction.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang (UNNES) in cooperation with Association of Indonesian Public Health Experts (Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI))</dc:publisher>
	<dc:date>2021-01-31</dc:date>
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	<dc:identifier>https://journal.unnes.ac.id/sju/ujph/article/view/36806</dc:identifier>
	<dc:identifier>10.15294/ujph.v10i1.36806</dc:identifier>
	<dc:source xml:lang="en-US">Unnes Journal of Public Health; Vol 10 No 1 (2021): Unnes Journal of Public Health; 78-85</dc:source>
	<dc:source>2548-7604</dc:source>
	<dc:source>2252-6781</dc:source>
	<dc:source>10.15294/ujph.v10i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/ujph/article/view/36806/18408</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 Unnes Journal of Public Health</dc:rights>
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