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Pengaruh Kualitas Pelayanan Dan Customer Perceived Value (CPV) Terhadap Loyalitas Anggota Kspps Puskopsyah Kota Jambi Dengan Pendekatan Ekonomi Islam

Najaha Iqtishod: Journal of Islamic Economic and Finance · Vol. 1 No. 1 (2020) · pp. 51–56

DOI
10.22437/jief.v1i1.11199
ISSN
2774-5457
Published
2020-12-01
Publisher
Fakultas Ekonomi dan Bisnis, Universitas Jambi
Language
en
License
creativecommons.org/licenses/by/4.0

Abstract

Tujuan dari penelitian ini adalah: Menganalisis pengaruh kualitas pelayanan dan customer perceived value terhadap loyalitas anggota koperasi simpan pinjam dan pembiayaan syariah pusopsyah kota Jambi. Penelitian ini merupakan penelitian kuantitatif. Metode penelitian yang digunakan adalah metode analisis deskriptif. Populasi berjumlah 1076 anggota dan sampelnya menjadi 91 responden. Dimana data yang diperoleh data primer yaitu data yang dikumpulkan secara langsung. Dalam penelitian menunjukkan bahwa persentase pengaruh variabel independent (kualitas pelayanan dan cpv terhadap variabel dependen (loyalitas anggota ) sebesar 42,3%. Kata Kunci: Kualitas Pelayanan, Customer perceived value dan loyalitas

Keywords

Collaboration network of the authors

40 authors · 84 co-authorship links · showing the 40 most connected

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  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Nurida IsnaeniAffiliation unknown10
Lucky Enggrani FitriAffiliation unknown7
Amri AmirAffiliation unknown4
Yusuf Zaini AprizalAffiliation unknown3
Dedy SetiawanAffiliation unknown2
Ari Dean AmriAffiliation unknown1
Heni PratiwiAffiliation unknown1
Dica Lady SilveraAffiliation unknown1
Vivi Paramita SuardiAffiliation unknown1
Besse WediawatiAffiliation unknown1
Fathur AfiatAffiliation unknown1
Mohd Alfarabi AmbiyaAffiliation unknown1
Khori PerdanaAffiliation unknown1
Emilia HamzahAffiliation unknown1
Nurdiani NurdianiAffiliation unknown1
Astri WulansariAffiliation unknown1
Eva ElizaAffiliation unknown1
Hani IftitaAffiliation unknown1
Nurhasanah NurhasanahAffiliation unknown1
Muhammad Al Fidayeen AkbarAffiliation unknown1
Rudianto RudiantoAffiliation unknown1
NGATINAH NGATINAHAffiliation unknown1
Elsa Sonya CarentinaAffiliation unknown1
Musdalifah MusdalifahAffiliation unknown1
Rafiqi RafiqiAffiliation unknown1
Ismail PahmiAffiliation unknown1
Muhammad Afitrah RizalAffiliation unknown1
Devi RahmawatiAffiliation unknown1
Annisa ChyntiaAffiliation unknown1
Tiza AnzariAffiliation unknown1
Aditya PratamaAffiliation unknown1
Regina AndayaniAffiliation unknown1
Lucky Enggraini FitriAffiliation unknown1
Duwi PuspitaAffiliation unknown1
Ramadani Asriani PutriAffiliation unknown1
Muhammad PadlanAffiliation unknown1
Ramadhita Dwi UtariAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/JIEF/oai, first harvested 6 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Pengaruh Kualitas Pelayanan Dan Customer Perceived Value (CPV) Terhadap Loyalitas Anggota Kspps Puskopsyah Kota Jambi Dengan Pendekatan Ekonomi Islam</dc:title>
	<dc:creator xml:lang="en">Aprianti, Werta </dc:creator>
	<dc:creator xml:lang="en">Enggrani Fitri, Lucky</dc:creator>
	<dc:creator xml:lang="en">Lubis, Paulina</dc:creator>
	<dc:subject xml:lang="en">ekonomi islam</dc:subject>
	<dc:subject xml:lang="en">ekonomi</dc:subject>
	<dc:subject xml:lang="en">Customer perceived value dan loyalitas</dc:subject>
	<dc:subject xml:lang="en">Kualitas Pelayanan</dc:subject>
	<dc:subject xml:lang="en">kota jambi</dc:subject>
	<dc:subject xml:lang="en">jambi</dc:subject>
	<dc:description xml:lang="en">Tujuan dari penelitian ini adalah: Menganalisis pengaruh kualitas pelayanan dan customer perceived value terhadap loyalitas anggota koperasi simpan pinjam dan pembiayaan syariah pusopsyah kota Jambi. Penelitian ini merupakan penelitian kuantitatif. Metode penelitian yang digunakan adalah metode analisis deskriptif. Populasi berjumlah 1076 anggota dan sampelnya menjadi 91 responden. Dimana data yang diperoleh data primer yaitu data yang dikumpulkan secara langsung. Dalam penelitian menunjukkan bahwa persentase pengaruh variabel independent (kualitas pelayanan dan cpv terhadap variabel dependen (loyalitas anggota ) sebesar 42,3%.
Kata Kunci : Kualitas Pelayanan, Customer perceived value dan loyalitas</dc:description>
	<dc:publisher xml:lang="en">Fakultas Ekonomi dan Bisnis, Universitas Jambi</dc:publisher>
	<dc:date>2020-12-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/JIEF/article/view/11199</dc:identifier>
	<dc:identifier>10.22437/jief.v1i1.11199</dc:identifier>
	<dc:source xml:lang="en">Najaha Iqtishod: Journal of Islamic Economic and Finance; Vol. 1 No. 1 (2020): 2020; 51 - 56</dc:source>
	<dc:source>2774-5457</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/JIEF/article/view/11199/10228</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2020 Journal of Islamic Economic and Finance NAJAHA IQTISHOD</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>