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Consumer Protection Awareness in Online Shopping Among Senior High School Students in Muaro Bungo

Jurnal Karya Abdi Masyarakat · Vol. 8 No. 2 (2024) · pp. 55–62

DOI
10.22437/jkam.v8i2.12106
ISSN
2580-2178, 2580-1120
Published
2024-12-31
Publisher
LPPM Universitas Jambi
Language
en
License
creativecommons.org/licenses/by/4.0

Abstract

This community service initiative aims to enhance public legal literacy concerning consumer rights and obligations in the context of online shopping, while also fostering greater awareness and caution regarding potential criminal acts in digital transactions. Additionally, the program seeks to improve public understanding of mechanisms for resolving disputes arising from online purchases. The activities were conducted at Senior High School 2 Muaro Bungo, Muaro Bungo Regency, utilizing both virtual and in-person formats, including lectures and interactive discussions. Findings from the implementation indicate a significant improvement in participants’ comprehension of consumer protection issues. The program, titled “Dissemination on Consumer Protection in Online Shopping for Students of Senior High School 2 Muaro Bungo,” demonstrated a marked increase in the participants’ ability to grasp and retain the information delivered. This improvement was observed through their growing familiarity with the principles of consumer protection, particularly within the realm of online shopping. In conclusion, continuous efforts are needed to promote legal education on digital consumer rights. The results show that this activity effectively raised participants’ legal awareness and provided them with practical knowledge about their rights, duties, and the proper procedures for resolving conflicts in online commerce.

Keywords

Collaboration network of the authors

40 authors · 155 co-authorship links · showing the 40 most connected

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  • Universitas Muhammadiyah Bengkulu
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Yetniwati YetniwatiAffiliation unknown9
Windarto WindartoAffiliation unknown5
Lili Naili HidayahAffiliation unknown4
Dwi SuryahartatiAffiliation unknown4
Dony Yusra PebriantoAffiliation unknown4
Rosmidah RosmidahAffiliation unknown3
M HosenAffiliation unknown3
Evalina AlissaAffiliation unknown3
Arsyad ArsyadAffiliation unknown2
Amarru Muftie HolishAffiliation unknown2
Diana AmirAffiliation unknown2
Lili NailiAffiliation unknown2
Ageng Triganda SayutiAffiliation unknown2
Taufik YahyaAffiliation unknown2
Faizah BafadhalAffiliation unknown2
M. Amin QodriAffiliation unknown2
Firya OktaviarniAffiliation unknown2
Fitria FitriaAffiliation unknown1
Eko NuriyatmanAffiliation unknown1
Seguito MonteiroAffiliation unknown1
Melia Rizki RuswandiAffiliation unknown1
Nys. ArfaAffiliation unknown1
Meri YarniAffiliation unknown1
Netty NettyAffiliation unknown1
Andi NajemiAffiliation unknown1
Yulia MonitaAffiliation unknown1
Indriyah FatniAffiliation unknown1
Valiant Asri NugrahaAffiliation unknown1
Sahuri LasmadiAffiliation unknown1
Elly SudartiAffiliation unknown1
Tri Imam MunandarAffiliation unknown1
Irwandi IrwandiUniversitas Muhammadiyah Bengkulu1
Andrizal AndrizalAffiliation unknown1
Krisnawaty KrisnawatyAffiliation unknown1
Firdaus Abu BakarAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/JKAM/oai, first harvested 6 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Consumer Protection Awareness in Online Shopping Among Senior High School Students in Muaro Bungo</dc:title>
	<dc:creator xml:lang="en">Muskibah, Muskibah</dc:creator>
	<dc:creator xml:lang="en">Hasan, Umar</dc:creator>
	<dc:creator xml:lang="en">Suhermi, Suhermi</dc:creator>
	<dc:creator xml:lang="en">Sasmiar, Sasmiar</dc:creator>
	<dc:creator xml:lang="en">Pahlefi, Pahlefi</dc:creator>
	<dc:subject xml:lang="en">Consumer Protection</dc:subject>
	<dc:subject xml:lang="en">Digital Transaction</dc:subject>
	<dc:subject xml:lang="en">Legal Awareness</dc:subject>
	<dc:subject xml:lang="en">Online Shopping</dc:subject>
	<dc:subject xml:lang="en">Students</dc:subject>
	<dc:description xml:lang="en">This community service initiative aims to enhance public legal literacy concerning consumer rights and obligations in the context of online shopping, while also fostering greater awareness and caution regarding potential criminal acts in digital transactions. Additionally, the program seeks to improve public understanding of mechanisms for resolving disputes arising from online purchases. The activities were conducted at Senior High School 2 Muaro Bungo, Muaro Bungo Regency, utilizing both virtual and in-person formats, including lectures and interactive discussions. Findings from the implementation indicate a significant improvement in participants’ comprehension of consumer protection issues. The program, titled “Dissemination on Consumer Protection in Online Shopping for Students of Senior High School 2 Muaro Bungo,” demonstrated a marked increase in the participants’ ability to grasp and retain the information delivered. This improvement was observed through their growing familiarity with the principles of consumer protection, particularly within the realm of online shopping. In conclusion, continuous efforts are needed to promote legal education on digital consumer rights. The results show that this activity effectively raised participants’ legal awareness and provided them with practical knowledge about their rights, duties, and the proper procedures for resolving conflicts in online commerce.</dc:description>
	<dc:publisher xml:lang="en">LPPM Universitas Jambi</dc:publisher>
	<dc:date>2024-12-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/JKAM/article/view/12106</dc:identifier>
	<dc:identifier>10.22437/jkam.v8i2.12106</dc:identifier>
	<dc:source xml:lang="en">Jurnal Karya Abdi Masyarakat; Vol. 8 No. 2 (2024): Jurnal Karya Abdi Masyarakat; 55-62</dc:source>
	<dc:source>2580-2178</dc:source>
	<dc:source>2580-1120</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/JKAM/article/view/12106/20773</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Muskibah, Umar  Hasan, Suhermi, Sasmiar, Pahlefi</dc:rights>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>